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    AI Consulting for Telecom

    We don’t suggest more tech theory for executives. Our AI consulting for telecom is about practical wins: reducing churn with smarter client experience, cutting downtime through predictive monitoring, and unlocking new revenue streams from 5G and IoT. With our guidance, you’ll know exactly what to do in your specific case.

    AI Consulting for Telecom Leaders Who Think Big-1

    Proven Results in Telecom AI Projects

    1.1M+

    conversations powered by an AI bot for America’s largest 5G provider

    60%+

    containment rate achieved across multiple experiences

    25%+

    increase in precision scores for a telecom chatbot after our audit

    AI agents – from chat to voice bots – have become one of the most important tools in telecom for managing client relationships, support, and business development. On the sales side, proactive outreach through the right channel can make a huge difference. For example, WhatsApp campaigns often convert at 45–60% compared to 1–5% for email. On the support side, bots resolve common issues like internet setup or ‘no signal’ through simple guided steps, while integrations allow customers to book technician visits seamlessly. These improvements boost containment rates, reduce operational costs, and, with Generative AI, enhance traditional FAQs to deliver higher satisfaction and stronger loyalty.

    Henrique Gomes

    CX & CD Team Lead

    Where AI Consulting for Telecom Industry Delivers the Most Value

    Customer Experience and AI Agents

    Providers face constant pressure to elevate support services while reducing costs. Traditional call centers often struggle with long wait times and inconsistent answers. A telecom chatbot solves these challenges by handling common inquiries around the clock. Voicebots add an extra layer of efficiency, automating call flows and routing customers quickly to the right solution. Both improve personalization by using client data to recommend relevant plans or upgrades. 


    The impact is measurable. Lower churn, higher satisfaction scores, and more efficient operations that free employees to focus on complex cases.

    Gen AI already transforms how companies operate, but it also brings risks if deployed carelessly. Compliance issues, data leaks, and biased outputs can damage both reputation and trust. Our consulting approach ensures safe integration from the start. We design systems with built-in privacy controls, bias monitoring, and security guardrails. Typical use cases include AI-powered knowledge assistants, automated client communication, and faster document handling. 


    The result is innovation with confidence. Telecom executives gain scalable tools that are secure, compliant, and ready to support business growth.

    Launching a solution without proper evaluation leads to wasted budgets and poor outcomes. Many telecoms also lack visibility into how projects affect customer satisfaction or overall performance. An audit identifies system gaps and benchmarks operations against industry standards. We examine metrics like NPS, CSAT, and accessibility to ensure investments create measurable value across both consumer and employee journeys. 


    The outcome is a clear, evidence-based roadmap. Leaders know where to invest, what to enhance, and how to secure the strongest return.

    Manual management drains resources and slows response times. Other regular roadblocks are bandwidth allocation, load balancing, and unplanned outages. AI-driven automation changes the equation. Zero-touch operations reduce manual effort, while predictive monitoring determines problems before they disrupt service. These algorithms optimize traffic flows, allocate resources efficiently, and minimize downtime. 


    The impact is consistent, reliable performance at a lower cost. Providers deliver stronger SLAs, adapt faster to demand, and prepare their infrastructure for the scale of 5G and beyond.

    Telecommunications infrastructure is expensive to maintain, and unexpected failures can hurt both revenue and reputation. Traditional upkeep schedules often lead to unnecessary servicing or missed warning signs. Businesses rely on our predictive analytics services to prevent machinery breakdowns before they occur. By analyzing IoT and sensor data from towers, routers, and field devices, AI forecasts risks and triggers timely interventions. 


    It facilitates fewer outages, higher equipment reliability, and smarter use of the budget. Ultimately, networks remain stable, efficient, and cost-effective.

     

    Telecom remains a prime target for scams. SIM swaps, suspicious billing, and irregular usage patterns yield significant financial and reputational risks. Manual monitoring rarely keeps pace with the scale and speed of modern attacks. AI changes the approach by scanning large volumes of data in real time. It recognizes anomalies instantly, flagging fraudulent attempts before they escalate. This level of responsiveness protects revenue streams, safeguards customers, and supports compliance. 


    The benefit is simple. Greater safety and higher trust across every customer interaction.

     

    Technicians are essential to service delivery, yet many still depend on outdated workflows. This results in delays, inefficient routes, and lower first-time fix rates. AI copilots reinforce field teams in real time. They assist with diagnostics, provide access to digital twins, and recommend the fastest travel routes. Logistics systems further streamline scheduling and resource allocation. 


    Together, these improvements mean faster problem resolution, cost savings, and improved client satisfaction, alongside more efficient and resilient operations.

    A Glimpse into Our Success Stories

    Latest case studies

    AI Data Collection Flow

    • bullet_icon +25% network issues resolved
    • bullet_icon -18% less time spent per case
    • bullet_icon +10 NPS points achieved

    We built an AI agent that transforms network troubleshooting from a manual, time-intensive process into an intelligent conversation

    Learn More

    GO Malta
    Audit

    • bullet_icon Documented bot persona & tone of voice
    • bullet_icon Outlined main flows based on the analytical data
    • bullet_icon Conversation design workshops from experts

    Master of Code Global delivered a comprehensive chatbot audit with a future-ready framework for Generative AI integration

    Learn More
    Scaling the 5G network provider's assistant

    Telecom
    AI Agent

    • bullet_icon 10X accelerated chatbot tuning
    • bullet_icon 25+% precision scores increase
    • bullet_icon 80% reduction in intent creati

    Improving AI assistant with road mapping, prioritizing use cases, and NLU design to meet containment and engagement targets.

    Learn More
    Top Telecom Virtual Assistant Case Study

    Telecom
    Assistant

    • bullet_icon 45% AutoPay containment rate
    • bullet_icon 73% Netflix containment rate
    • bullet_icon 1.1М+ conversations engaged

    An AI-powered virtual assistant that handles over 40 customer service tasks, including bill payments and device upgrades.

    Learn More
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    Business Outcomes of Strategic Telecom AI Consulting

    Efficiency Gains
    and Cost Savings

    Network automation, predictive monitoring, and smarter logistics reduce operational overhead. Instead of expanding teams to handle rising demand, telecoms can scale efficiently and redirect resources toward growth initiatives.

    Customer Satisfaction
    Increases

    Faster resolutions and personalized journeys build trust. When clients receive the right support without waiting, their perception shifts from frustration to loyalty, turning everyday service into a competitive differentiator.

    New Revenue Streams
    from 5G and IoT

    Advanced insights uncover opportunities beyond connectivity. From industry-specific IoT bundles to predictive services for enterprises, AI helps transform raw network capacity into tailored offerings that generate recurring revenue.

    Sustainability
    and Energy Efficiency

    Telecoms consume massive energy across towers and data centers. AI-driven optimization lowers consumption at each point in the chain, cutting costs while also meeting regulatory and environmental expectations.

    Hear From Our Satisfied Clients

    Veselin Vukovic

    Veselin Vukovic

    Chief Alliances Officer

    Our collaboration with Master of Code Global, a strategic Innovation Partner, has played a crucial role in advancing our shared vision of digital transformation. Master of Code's outstanding technical acumen and unwavering commitment to developing customer-centric solutions have consistently impressed us. Their proficiency in AI has been a game-changer, significantly enhancing our Conversational AI offerings. A prime illustration of the synergistic efforts among Infobip and MOC is the BloomsyBox project, which elevates consumer engagement through Generative AI. We eagerly anticipate embarking on more groundbreaking projects with Master of Code, continuing our journey of innovation powering intelligent conversations.

    Carlos Paniagua

    Carlos Paniagua

    CTO and Co-founder

    I am very pleased with the outstanding quality of collaboration, services, and leadership provided by Master of Code Global. Their technical expertise is solid, and their dedication to our success is evident in every project they undertake. Their project teams as well as individual masters that we engage with consistently deliver great solutions to our end customers or good work for our internal product development. They are very proactive with industry trends For any organization seeking a reliable and highly skilled IT partner, I definitely recommend MOCG.

    Mike Carney

    Mike Carney

    VP, Services - Conversational AI

    Bringing together Master of Code and LivePerson's technical expertise and conversation design capabilities means brands can create exciting new ways for consumers and employees to interact with them through our Conversational Cloud. This opens up a whole new world of sales, marketing, and care journeys that can be exponentially scaled and deeply personalized through the power of Conversational AI.

    Bryce North

    Bryce North

    Master of Code Global's work is competitively priced, but they're also experts in their field. They understood our requirements without me having to explain every little process to get to a result. I can tell Master of Code Global's team what needs to get done and see it happen.

    Tania Drootin

    Tania Drootin

    Master of Code Global were a pleasure to work with and came out with a great result. We now have a beautiful website. All items were delivered on time. Communication was easy and they were quick to respond.

    Nazar Grycshuk

    Nazar Grycshuk

    We were pleased with the outcome of the discovery and design phases, as well as with the launch of the project. We had good results that helped to identify our next development phases and the direction to move forward with the project.  We have a good working relationship and transparent communication with Master of Code Global. Also we’re pleased with their willingness to try something new and to work together in finding the best solution.

    Kalpana Berman

    Kalpana Berman

    From the development team to the account team, everyone is hard working, talented, and in general a pleasure to work with. The constant communication, professionalism, resilience, and dedication were remarkably evident.

    Alona Harrison

    Alona Harrison

    Our partnership has thrived on Master of Code's deep understanding of technical intricacies and their ability to implement complex functionalities seamlessly into the websites we worked on. We didn’t expect such a smooth and transparent collaboration. Their expertise in modernizing and optimizing WordPress sites for better user experience and efficiency has greatly complemented our marketing and design efforts.

    Noam Bardin

    Noam Bardin

    We had a great experience with Master of Code Global - the speed in which they built up a multidisciplinary team including eng, design, QA, TPM allowed us to quickly roll out our product while hiring an internal team. We could not have done it without Master of Code Global and will continue to collaborate on different projects as they come up.

    Matt Dixon

    Matt Dixon

    Director of Business Development

    What we liked about Master of Code is their product-oriented mindset and synergistic approach towards our collaboration. MOC has been easy to work with and added a beautiful game to our portfolio. Master of Code has a strong creative side, which attracted our attention in the first place.

    Axelle Basso Bondini

    Axelle Basso Bondini

    Senior Manager Marketing

    Master Of Code worked on a tight turn-around, was extremely helpful and professional in developing all components of the project up to the brand's high standards.

    Andrew Yaroshevsky

    Andrew Yaroshevsky

    Chief Product Officer

    Master of Code are a pleasure to deal with. They have established top expertise for developing chatbots on our platform. MOC’s team consistently delivers top-notch products for our clients and always beats expectations. All of it results in positive feedback and great experiences for our client’s users. We work with many development teams, and Master of Code are second to none in effective communication, problem solving, technical expertise, and overall project management.

    Mohammed Al-Awadhi

    Mohammed Al-Awadhi

    Co-Founder

    Our experience with Master of Code has been fantastic so far. Feedback from customers has been great, and our functionality is good. Regarding their quality of work and code, it’s better than anything we’ve seen before. They even gave us UI/UX best practices.

    Niels Herregodts

    Niels Herregodts

    CEO & Founder

    Master of Code is a skilled and reliable team. Working with them has been a smooth experience, and their quality consistently meets high standards.

    Ezra Firestone

    Ezra Firestone

    Founder

    One of our businesses went from zero to $2 million dollars a year in annual recurring revenue. That’s only possible because of Master of Code development expertise and ability, which allows us to focus on marketing and sales. I attribute the success directly to their effort. Without their product development, we have nothing to sell. So they get most of the credit.

    Jeff Porter

    Jeff Porter

    Founder / CEO

    Master of Code developed our iOS and Android apps for us. We gave them the design of the app, and they were involved in the development process. Then, they supported us on the launch of these apps. They also ended up taking over some front-end WordPress development on our main website. I've worked with many different offshore companies and offshore teams, and Master of Code is one of the best I've worked with.

    Adam Tsouras

    Adam Tsouras

    Vice President of Product

    We have worked with Master of Code on a number of technology projects. They are one of the most talented, passionate and impressive development teams we have ever worked with. Their attention to detail and enthusiasm for success makes working with them an absolute pleasure. We would highly recommend Master of Code to anyone looking for development work.

    Brett Elder

    Brett Elder

    Director

    Master of Code is part of a very nimble team of very qualified, relational, and attentive developers. Though this is a true statement generally, they also function as a necessary extension of my team ... and have for years. They have become a fairly seamless extension of our efforts. Together we have accomplished greater things than we even initially envisioned.

    Brian Russell

    Brian Russell

    Executive Director

    We value our partnership with Master of Code, which helps us to continue to meet the high expectations of many millions of end users.

    Grygoriy Dobrovolskyy

    Grygoriy Dobrovolskyy

    Product Manager

    We saved 17% of staff time in our call centers with over twenty thousand agents. Master of Code means rock solid implementation and unrivaled support!

    Matt Meisner

    Matt Meisner

    VP, Performance Marketing

    The chatbot not only drove $500,000 in revenue within the first few months but also achieved 3X better conversion than the website and an 89% user response rate. Master of Code Global proved to be creative and technical experts in the chatbot space. They met deadlines and communicated seamlessly.

    Christian Fernando

    Christian Fernando

    Co-founder / President / CEO

    Their deliverables have received praise from end customers with a focus on their support for strategic decision-making. Master of Code Global is focused on continuous improvement. They can draw on their technical expertise and commitment to understanding project specifics to provide helpful advice.

    Conversint
    Dan Prosser

    Dan Prosser

    Founder

    Both projects were executed flawlessly by Master of Code’s team. The developers wrote clean code and created solutions that greatly increase efficiency and business capabilities. Along the way, the team was highly communicative and displayed an excellent project management style.

    Andrew Tauber

    Andrew Tauber

    Founder

    Master of Code’s team has done a tremendous job and we highly recommend them for development work.

    Previous Slide
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    Why Partner With Master of Code Global

    Accelerated AI Delivery with LOFT Framework

    Our proprietary LLM-Orchestrator Open Source framework speeds up the entire AI development lifecycle. It cuts setup effort by 43%, delivers 3x faster project support, and provides up to 20% budget savings as solutions scale. For telecoms, that means reaching value faster while keeping costs under control.

    Proven Risk-Reduction Process

    We offer a structured Proof of Concept (PoC) model that validates technical feasibility and business impact before large investments are made. This approach has reduced development waste by up to 70% for our clients, giving executives a clear, confident path to full-scale deployment.

    Trusted by Global Brands

    Master of Code Global is the chosen AI partner for brands like T-Mobile and GO plc. Recognized among the Top AI Consulting Companies and awarded Infobip’s Technology Partner of the Year, we bring the same standard of excellence to every engagement.

    Secure and Stable Delivery Model

    Our ISO 27001-certified processes and zero-turnover project model ensure continuity, security, and trust throughout delivery. Telecom leaders can expect long-term stability, consistent expertise, and solutions engineered for both compliance and performance.

    Recognized for Our Impact

    Building Telecom’s Future with Our Partners

    Powering Innovation with Our Technology Stack

    We leverage cutting-edge technologies to craft exceptional solutions. Discover the tools and frameworks that fuel our development process and ensure your project’s success.

    Kubernetes

    AWS

    Google Cloud

    Azure

    Open AI

    Google Vertex

    LLama

    Lang Chain

    JavaScript

    TypeScript

    Next.js

    Nuxt.js

    React

    Vue.js

    Angular

    Node.js

    Nest.js

    Express

    Fastify

    Python

    Go

    Java

    Net Core

    Ruby

    ElevenLabs

    11Labs

    Whisper

    Whisper AI

    SoundHound

    Deepgram

    Deepgram

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