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    Airlines AI Consulting

    Navigate the turbulence of volatile demand, IROPS, and escalating operational costs with expert guidance. Starting with Airlines AI Consulting, our strategic partnership delivers specialized expertise to assess your data architecture, diagnose operational gaps, and prioritize the most impactful AI use cases. Ensure your future implementation budget is focused exclusively on validated, high-ROI opportunities.

    Our Results in Numbers

    15%

    less maintenance expenses

      with AI-enabled predictive automation

    25%

    faster recovery

    was reported by aviation companies using AI disruption management systems 

    70-80%

    of customer inquiries

    may be resolved by airlines AI assistants without human involvement

    AI in Airport Operations Use Cases

    AI for Operational Efficiency

    Advanced AI systems for airlines handle routine checks, status lookups, and early maintenance indicators so your team stays focused on real issues. You get earlier warnings, faster reactions, and fewer operational bottlenecks. This reduces service delays and helps you maintain predictable turnaround times.

     

    Example:

    If your maintenance teams struggle with last-minute surprises, an AI aircraft health monitoring system can analyze performance data and flag early anomalies. For example, the solution may detect inconsistent engine temperature patterns during routine taxi cycles, prompting a proactive inspection before it becomes a delay-causing issue.

    Let your employees see clear pricing signals without digging through multiple dashboards. AI reviews demand patterns, fare history, and ancillary performance to surface actions you can take right away. You can adjust offers faster and capture more revenue opportunities during peak or irregular demand.

     

    Example:

    If your revenue teams spend hours scanning multiple dashboards, an AI revenue optimization engine can centralize demand signals, fare behavior, and competitor patterns. For instance, if the system detects faster-than-expected load factors for an upcoming holiday route, it can recommend fare adjustments or ancillary bundles in real time.

    Passengers get reliable answers in seconds, which lowers pressure on your airport staff. The chatbot supports travelers with boarding details, airport navigation, and time-sensitive updates. You can reduce queues, minimize confusion, and give your clients information they trust.

     

    Example:

    When passengers frequently ask the same questions or struggle with wayfinding, an AI travel assistant can deliver instant updates. For example, if a guest scans their boarding pass, the system can automatically route them to the fastest path to their gate and push alerts if boarding time shifts.

    As part of the consulting process, we map how your PSS, CRM, loyalty tools, and legacy sources connect. This way, your future intelligent assistant will be trained on verified, real-time data so every answer stays accurate. You avoid manual cross-checks, reduce system noise, and keep operations aligned across departments.

     

    Example:

    If your customer data sits in multiple disconnected systems (PSS, loyalty program, CRM), an AI-orchestrated data integration layer can unify these sources. For example, when a frequent flyer asks about upcoming trips, the assistant retrieves verified data from each system, ensuring responses stay consistent and accurate.

    Why Choose Our AI Solutions for Airlines?

    Proven Delivery Across Aviation and High-Volume Operations

    You work with a consulting team that understands the pressure of time-critical aviation workflows. With decades of engineering experience and 1,000+ delivered IT projects, we help you select the right AI initiatives, validate feasibility, and avoid costly wrong turns. You get guidance grounded in real aviation operations, not theory.

    Stable, Security-Driven Project Teams

    Your consulting engagement is supported by the same specialists from assessment through rollout, so insights aren’t lost and decisions stay consistent. ISO 27001 practices shape every recommendation we make, ensuring your passenger data, operational logs, and integration points remain protected across all AI-driven upgrades.

    Flexible Integration With Your Existing Systems

    Before any AI solution is proposed, we assess how your PSS, CRM, loyalty tools, and legacy systems communicate. Our consulting team maps data flows, identifies authoritative sources, and recommends the most efficient integration paths. You keep your current infrastructure while adding AI capabilities where they bring the highest return.

    Faster Delivery With LOFT

    Our LOFT framework accelerates the consulting-to-implementation cycle with 43% less setup effort and 3x faster support loops. It gives you a structured roadmap, reusable components, and clear next steps for scaling new AI use cases. You move from idea to production faster and maintain predictable long-term costs.

    Tangible Results From Real Aviation Projects

    Our consulting recommendations come from hands-on work in aviation, not generic templates. Past engagements delivered 3x higher conversions, six-figure revenue in the first 90 days, and accurate large-scale intent detection for airport and airline operations. These outcomes show how the right AI strategy creates measurable value across both passenger and internal workflows.

    How Do We Overcome Any AI Challenges?

    Airlines often work with fragmented data coming from PSS outputs, legacy tools, airport systems, and manually updated documents. We analyze these sources, detect conflicts in fields like schedule status, fare rules, or baggage limits, and define which system becomes the “authoritative” one for each type of information. Then, it will be possible to connect your future virtual assistant only to these verified sources, which prevent issues such as outdated gate assignments, mismatched inventory, or old policy text entering passenger conversations.

    Topics like flight rebooking, disruptions, and operational policies cannot rely on model guesses. We prevent hallucinations by grounding every answer in retrieved data: flight APIs, internal manuals, service updates, or pre-approved templates. High-risk queries trigger stricter logic – if the system cannot confirm data, it replies with a controlled fallback rather than generating an assumption. This keeps the bot accurate during IROPS, when incorrect answers can create real operational problems.

    Airport and airline teams already handle heavy workloads, so our onboarding focuses on real tasks: reviewing intents, approving knowledge updates, and monitoring conversation trends tied to operational peaks. We give your employees simple tools to adjust answers without technical help and show them how to spot early signs of emerging issues (e.g., repeated gate-change questions, rising baggage-fee confusion). This turns staff into confident operators rather than passive overseers.

    Our Portfolio

    Latest case studies
    desktop_spg

    AI-Powered Aviation Bot

    • bullet_icon Significant reduction in inbound call volume
    • bullet_icon Faster part request handling
    • bullet_icon Improved customer satisfaction

    Master of Code Global delivered a multi-layered Conversational AI solution that simplifies aircraft part sourcing.

    Learn More
    Luxury Escapes

    Travel
    Chatbot

    • bullet_icon 3x higher conversion rate
    • bullet_icon $300K+ revenue in first 90 days
    • bullet_icon 89% reply rate

    We created a friendly, guided conversational experience that allows users to self-serve and get immediate answers to their pressing concerns

    Learn More
    Generative Al-Powered
Knowledge Base Automation - desktop logo

    AI Knowledge
    Base

    • bullet_icon 5 account successfully onboarded
    • bullet_icon 6,000 articles generated
    • bullet_icon 30,000 dialogues processed

    Accelerating knowledge base article generation for Conversational AI platform using Large Language Model (LLM).

    Learn More
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    Reviews of Our AI Solutions for Airports

    Veselin Vukovic

    Veselin Vukovic

    Chief Alliances Officer

    Our collaboration with Master of Code Global, a strategic Innovation Partner, has played a crucial role in advancing our shared vision of digital transformation. Master of Code's outstanding technical acumen and unwavering commitment to developing customer-centric solutions have consistently impressed us. Their proficiency in AI has been a game-changer, significantly enhancing our Conversational AI offerings. A prime illustration of the synergistic efforts among Infobip and MOC is the BloomsyBox project, which elevates consumer engagement through Generative AI. We eagerly anticipate embarking on more groundbreaking projects with Master of Code, continuing our journey of innovation powering intelligent conversations.

    Carlos Paniagua

    Carlos Paniagua

    CTO and Co-founder

    I am very pleased with the outstanding quality of collaboration, services, and leadership provided by Master of Code Global. Their technical expertise is solid, and their dedication to our success is evident in every project they undertake. Their project teams as well as individual masters that we engage with consistently deliver great solutions to our end customers or good work for our internal product development. They are very proactive with industry trends For any organization seeking a reliable and highly skilled IT partner, I definitely recommend MOCG.

    Mike Carney

    Mike Carney

    VP, Services - Conversational AI

    Bringing together Master of Code and LivePerson's technical expertise and conversation design capabilities means brands can create exciting new ways for consumers and employees to interact with them through our Conversational Cloud. This opens up a whole new world of sales, marketing, and care journeys that can be exponentially scaled and deeply personalized through the power of Conversational AI.

    Bryce North

    Bryce North

    Master of Code Global's work is competitively priced, but they're also experts in their field. They understood our requirements without me having to explain every little process to get to a result. I can tell Master of Code Global's team what needs to get done and see it happen.

    Tania Drootin

    Tania Drootin

    Master of Code Global were a pleasure to work with and came out with a great result. We now have a beautiful website. All items were delivered on time. Communication was easy and they were quick to respond.

    Nazar Grycshuk

    Nazar Grycshuk

    We were pleased with the outcome of the discovery and design phases, as well as with the launch of the project. We had good results that helped to identify our next development phases and the direction to move forward with the project.  We have a good working relationship and transparent communication with Master of Code Global. Also we’re pleased with their willingness to try something new and to work together in finding the best solution.

    Kalpana Berman

    Kalpana Berman

    From the development team to the account team, everyone is hard working, talented, and in general a pleasure to work with. The constant communication, professionalism, resilience, and dedication were remarkably evident.

    Alona Harrison

    Alona Harrison

    Our partnership has thrived on Master of Code's deep understanding of technical intricacies and their ability to implement complex functionalities seamlessly into the websites we worked on. We didn’t expect such a smooth and transparent collaboration. Their expertise in modernizing and optimizing WordPress sites for better user experience and efficiency has greatly complemented our marketing and design efforts.

    Noam Bardin

    Noam Bardin

    We had a great experience with Master of Code Global - the speed in which they built up a multidisciplinary team including eng, design, QA, TPM allowed us to quickly roll out our product while hiring an internal team. We could not have done it without Master of Code Global and will continue to collaborate on different projects as they come up.

    Matt Dixon

    Matt Dixon

    Director of Business Development

    What we liked about Master of Code is their product-oriented mindset and synergistic approach towards our collaboration. MOC has been easy to work with and added a beautiful game to our portfolio. Master of Code has a strong creative side, which attracted our attention in the first place.

    Axelle Basso Bondini

    Axelle Basso Bondini

    Senior Manager Marketing

    Master Of Code worked on a tight turn-around, was extremely helpful and professional in developing all components of the project up to the brand's high standards.

    Andrew Yaroshevsky

    Andrew Yaroshevsky

    Chief Product Officer

    Master of Code are a pleasure to deal with. They have established top expertise for developing chatbots on our platform. MOC’s team consistently delivers top-notch products for our clients and always beats expectations. All of it results in positive feedback and great experiences for our client’s users. We work with many development teams, and Master of Code are second to none in effective communication, problem solving, technical expertise, and overall project management.

    Mohammed Al-Awadhi

    Mohammed Al-Awadhi

    Co-Founder

    Our experience with Master of Code has been fantastic so far. Feedback from customers has been great, and our functionality is good. Regarding their quality of work and code, it’s better than anything we’ve seen before. They even gave us UI/UX best practices.

    Niels Herregodts

    Niels Herregodts

    CEO & Founder

    Master of Code is a skilled and reliable team. Working with them has been a smooth experience, and their quality consistently meets high standards.

    Ezra Firestone

    Ezra Firestone

    Founder

    One of our businesses went from zero to $2 million dollars a year in annual recurring revenue. That’s only possible because of Master of Code development expertise and ability, which allows us to focus on marketing and sales. I attribute the success directly to their effort. Without their product development, we have nothing to sell. So they get most of the credit.

    Jeff Porter

    Jeff Porter

    Founder / CEO

    Master of Code developed our iOS and Android apps for us. We gave them the design of the app, and they were involved in the development process. Then, they supported us on the launch of these apps. They also ended up taking over some front-end WordPress development on our main website. I've worked with many different offshore companies and offshore teams, and Master of Code is one of the best I've worked with.

    Adam Tsouras

    Adam Tsouras

    Vice President of Product

    We have worked with Master of Code on a number of technology projects. They are one of the most talented, passionate and impressive development teams we have ever worked with. Their attention to detail and enthusiasm for success makes working with them an absolute pleasure. We would highly recommend Master of Code to anyone looking for development work.

    Brett Elder

    Brett Elder

    Director

    Master of Code is part of a very nimble team of very qualified, relational, and attentive developers. Though this is a true statement generally, they also function as a necessary extension of my team ... and have for years. They have become a fairly seamless extension of our efforts. Together we have accomplished greater things than we even initially envisioned.

    Brian Russell

    Brian Russell

    Executive Director

    We value our partnership with Master of Code, which helps us to continue to meet the high expectations of many millions of end users.

    Grygoriy Dobrovolskyy

    Grygoriy Dobrovolskyy

    Product Manager

    We saved 17% of staff time in our call centers with over twenty thousand agents. Master of Code means rock solid implementation and unrivaled support!

    Matt Meisner

    Matt Meisner

    VP, Performance Marketing

    The chatbot not only drove $500,000 in revenue within the first few months but also achieved 3X better conversion than the website and an 89% user response rate. Master of Code Global proved to be creative and technical experts in the chatbot space. They met deadlines and communicated seamlessly.

    Christian Fernando

    Christian Fernando

    Co-founder / President / CEO

    Their deliverables have received praise from end customers with a focus on their support for strategic decision-making. Master of Code Global is focused on continuous improvement. They can draw on their technical expertise and commitment to understanding project specifics to provide helpful advice.

    Conversint
    Dan Prosser

    Dan Prosser

    Founder

    Both projects were executed flawlessly by Master of Code’s team. The developers wrote clean code and created solutions that greatly increase efficiency and business capabilities. Along the way, the team was highly communicative and displayed an excellent project management style.

    Andrew Tauber

    Andrew Tauber

    Founder

    Master of Code’s team has done a tremendous job and we highly recommend them for development work.

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    Our Awards

    Powering Innovation with Our Technology Stack

    We leverage cutting-edge technologies to craft exceptional solutions. Discover the tools and frameworks that fuel our development process and ensure your project’s success.

    Kubernetes

    AWS

    Google Cloud

    Azure

    Open AI

    Google Vertex

    LLama

    Lang Chain

    JavaScript

    TypeScript

    Next.js

    Nuxt.js

    React

    Vue.js

    Angular

    Node.js

    Nest.js

    Express

    Fastify

    Python

    Go

    Java

    Net Core

    Ruby

    ElevenLabs

    11Labs

    Whisper

    Whisper AI

    SoundHound

    Deepgram

    Deepgram

    Get More Insights on AI for Airports from Our Blog

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