Generative AI and Personalization: Mastering the Art of Customer-Centric Strategies for Market Leadership
The first major use case for Generative AI was personalization. Moreover, it remains one of its most powerful applications, especially ...
Retail AI Consulting
We help retailers turn AI into a revenue driver, operational optimizer, and loyalty engine. Our clients have seen a 50% increase in AOV, 20%+ conversion rates, and 80% CSAT, while automating 60% of messages so your team can focus on higher-impact work. With our retail AI consulting, you get tailored strategies that drive quantifiable results across every channel.
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8,000+
users engaged during the Tom Ford 1-month campaign
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5
brand new features for additional engagement in LaMer chatbot
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4,603
dialogues in a month with USA buyers with Jewelry Chatbot
Our Retail AI Consulting Focus Areas
Conversational Retail Chatbots
Retail Generative AI
AI Agents Automation for Retail
Chat-Driven Commerce
AI Forecasting for Retail
Voice Technologies
Say goodbye to missed sales opportunities and overwhelmed support teams. With the right retail AI consulting and development company as your partner, your business can deploy bots – both text and voice-enabled – that let you engage shoppers 24/7 across web, mobile apps, and social platforms. These intelligent assistants don’t just answer FAQs; they personalize recommendations by analyzing individual behavior and purchase history. Need to transition to a live agent? That’s seamless too. Plus, real-time sentiment and satisfaction tracking is a built-in part of our Conversational AI services, giving your team actionable insights to improve CX at scale.
Discover entirely new commerce experiences with Generative AI consulting. From auto-generating product descriptions to producing marketing assets tailored to user personas, this technology—when applied strategically through our guidance— speeds up operations and improves brand creativity. Imagine artificial intelligence that helps style an outfit based on customer preferences or suggests bundles to increase cart size – all in your brand’s voice, instantly. It’s a critical pillar of retail AI solutions that boost both engagement and conversion.
Repetitive tasks drain time and margin. Our AI agent development services allow you to optimize everything, with assistants managing loyalty programs, processing returns, and tracking orders. These smart systems integrate with your existing stack to reduce human workload, cut response times, and free your team to focus on strategic processes, not tickets. This is where retail AI consultants bring measurable transformation to the table.
We help brands turn chats into checkouts. Using conversational commerce in retail, powered by digital messaging on platforms like WhatsApp, Messenger, or your own app, we assist you in building flows that guide users from product discovery to purchase in a single conversation. As part of our AI consulting for improving customer experience in retail, these approaches are designed to delight people while driving conversion. It’s retail therapy, reinvented – with 2x higher engagement and lower cart abandonment.
Why react when you can anticipate? By capitalizing on our AI predictive analytics services, you can forecast sales trends, client demand, and inventory fluctuations, ensuring you’re always stocked right. With smarter insights, you reduce overstocking, avoid stockouts, and minimize waste, all while maximizing revenue. These insights are foundational to cutting-edge AI retail solutions.
This is the next big retail channel. We design AI voice bot solutions for kiosks, apps, and call centers that help users find products, reorder items, or track shipments hands-free and hassle-free. It’s intuitive, fast, and future-proof – part of the broader suite of retail AI solutions transforming how brands connect with shoppers.
AI Use Cases in Retail
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Smart Personalization
Customers don’t just expect customization – they demand it. Our built-from-scratch solutions analyze behavior, demographics, and preferences to serve hyper-relevant content, offers, and journeys. From tailored landing pages to unique loyalty triggers, every shopper interaction feels like a one-to-one experience at scale.
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Product Recommendations
AI-powered recommendations do more than boost AOV – they remove friction. By analyzing clickstreams, purchase history, and even browsing intent, our systems deliver timely, relevant suggestions that convert. Think Amazon-style accuracy, customized for your brand and enabled through AI retail solutions.
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Space Optimization & Inventory Management
Turn every square meter into a revenue driver. With made-to-order AI, we enable smarter store clustering, optimize shelf layouts, and drive foot traffic toward high-converting displays. Combine this with intelligent inventory mapping, and you get seamless shopper flow, increased basket sizes, and fewer out-of-stocks.
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Dynamic Pricing
Stay ahead of the market with real-time cost adjustments. Our end-to-end custom AI evaluates demand signals, competitor movements, and historical sales to recommend optimal price points, maximizing margins without losing competitiveness.
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Workforce Planning
Your team is your frontline. We help retailers deploy artificial intelligence to forecast staffing needs, allocate tasks efficiently, and reduce labor waste. The result? Lower costs, improved service, and happier employees.
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Staff Scheduling
No more guesswork. Fully tailored AI-powered scheduling tools consider employee preferences, legal constraints, peak foot traffic times, and demand predictions to build efficient, fair rosters that keep operations running smoothly.
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Demand Forecasting
By analyzing everything from weather report to promo calendars, our 100% tailor-made predictive models anticipate demand with high accuracy. This empowers you to optimize stock levels, reduce holding costs, and eliminate revenue-draining stockouts.
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Self-Checkout Solutions
Today’s shoppers crave speed and autonomy. We design business-tailored digital kiosks and virtual assistants that help users find items, access product info, or check out without waiting for human help. It’s fast, seamless, and satisfaction-boosting. Another example of where our retail AI consulting unlocks tangible CX gains.
Industries We Serve
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Fashion
From personalized lookbooks to virtual styling assistants, we help fashion brands elevate the shopping journey. Our retail AI solutions are capable of recommending on-trend outfits, managing seasonal inventory, and powering immersive experiences across mobile and in-store, so your brand stays relevant and revenue-ready.
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Logistics & Supply Chain
We bring intelligence to the backend. Predictive analytics optimizes routes, reduces delivery times, and cuts last-mile costs. Meanwhile, built-from-scratch AI agents monitor supply chain health, detect bottlenecks, and guarantee real-time inventory visibility, turning logistics into a competitive advantage.
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Supermarkets & Grocery Stores
Whether you’re running hundreds of SKUs or just trying to reduce food waste, we’ve got you covered. Our custom-built AI tools forecast demand by item and location, manage dynamic pricing for perishables, and enable frictionless self-checkout experiences that keep lines short and customers loyal.
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Pharmacies
Accuracy and efficiency are everything. We help pharmacies automate prescription tracking, manage sensitive inventory, and offer conversational bots to answer client questions 24/7. Our purpose-built systems also provide compliance and tailored care, especially for recurring or chronic treatment customers.
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Sports & Wellness
Performance meets personalization. We enable AI-driven product matchmaking, wellness quiz flows, and proactive client engagement. Whether selling gear, supplements, or memberships, our built-from-scratch solutions help you align offerings with customer goals and routines.
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Beauty & Cosmetics
AI can be your brand’s new consultant. From virtual try-ons to unique skincare routines, we design unique tools that engage users, increase trial-to-purchase rates, and build trust. Add in stock optimization and smart promos, and you’ve got beauty with brains.
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Insurance Services
Retail coverage providers can use AI to automate quote generation, detect fraud, personalize policies, and simplify claims. Plus, tailor-made conversational agents deliver round-the-clock client support, reducing call center pressure while boosting satisfaction.
Retail AI Projects & Results
Latest case studies
Tom Ford
AI Chatbot
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8,000+
users effectively engaged
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2,000+
product clicks on the site
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1
month promo campaign
Master of Code Global helped Tom Ford Beauty engage their audience during the holiday season and generate new leads with an AI chatbot
Learn More
La Mer
Chatbot
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5
new engaging features
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3350
trained utterances
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7
years of support
Skincare advisor and customer service bot that engages buyers and provides tailored recommendations regarding suitable beauty products.
Learn More
Burberry
Chatbot
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Enhanced buyer engagement and loyalty
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Increased online sales and revenue generation
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Strengthened brand image and differentiation
Master of Code Global developed a Conversational AI concierge, integrated into Facebook Messenger, for a luxury global brand.
Learn More
Trusted by Retail Innovators
Chatbot Development for Tom Ford Beauty
The Project
Social Media Marketing
$10,000 to $49,999
Nov. 2019 - Jan. 2020
Master of Code Global developed a Chatbot to assist holiday shoppers on the client's e-commerce site. Their team generated both the NLP and NLG and set up the hosting account for the bot.
5.0
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0
The Review
"It was such a pleasure working with them."
Feedback summary
"It was such a pleasure working with them."As a result of Master of Code Global's work, the client was able to generate online sales and boost engagement. Their attention to detail, proactivity, and reactivity is impressive. They were consistently available and supportive.
The reviewer
Media & Consumer Engagement Manager, Tom Ford Beauty
Axelle Basso Bondini
Axelle Basso Bondini
Beauty & Cosmetics
New York City, New York
5,001-10,000 Employees
Online Review
Verified
Facebook Chatbot Development for Beauty Line
The Project
- Services Custom Software Development
- $50,000 to $199,999
- Jan. 2017 - Ongoing
Master of Code develops Facebook chatbots to support the company's promotions for in-store services as needed.
5.0
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0
The Review
“...the chatbot increased online bookings by 50%.”
Feedback summary
“...the chatbot increased online bookings by 50%.”Master of Code not only provides extremely helpful chatbot features but also goes above and beyond to improve the user experience. Their services have had a significantly positive impact on the business, and their team continues to be great to work with overall.
The reviewer
Assistant Manager of Consumer Engagement, Beauty Supply Company
Anonymous
Anonymous
- Consumer Products
- Minneapolis, Minnesota
- 1,001-5,000 Employees
- Phone Interview
- Verified
Chatbot Development for Global Travel Company
The Project
- Custom Software Development
- $10,000 to $49,999
- Nov. 2018 - Feb. 2019
Master of Code Global developed a Facebook chatbot for a travel company and integrated it with the company’s API, LiveChat, Google Maps, and Salesforce. The chatbot is accessible across multiple globa
5.0
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0
The Review
“The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.”
Feedback summary
“The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.”The chatbot not only drove $500,000 in revenue within the first few months but also achieved 3X better conversion than the website and an 89% user response rate. Master of Code Global proved to be creative and technical experts in the chatbot space. They met deadlines and communicated
The reviewer
VP of Digital Marketing, Luxury Escapes
Matt Meisner
Matt Meisner
- Hospitality & leisure
- Austin, Texas
- 201-500 Employees
- Phone Interview
- Verified
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