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Retail AI Consulting

We help retailers turn AI into a revenue driver, operational optimizer, and loyalty engine. Our clients have seen a 50% increase in AOV, 20%+ conversion rates, and 80% CSAT, while automating 60% of messages so your team can focus on higher-impact work. With our retail AI consulting, you get tailored strategies that drive quantifiable results across every channel.

8,000+

users engaged

during the Tom Ford 1-month campaign

brand new features

for additional engagement in LaMer chatbot

4,603

dialogues in a month

with USA buyers with Jewelry Chatbot

Our Retail AI Consulting Focus Areas

Say goodbye to missed sales opportunities and overwhelmed support teams. With the right retail AI consulting and development company as your partner, including retail AI consulting services, your business can deploy bots — both text and voice-enabled — that let you engage shoppers 24/7 across web, mobile apps, and social platforms. These intelligent assistants don’t just answer FAQs; they personalize recommendations by analyzing individual behavior and purchase history. Need to transition to a live agent? That’s seamless too. Plus, real-time sentiment and satisfaction tracking is a built-in part of our Conversational AI services, giving your team actionable insights to improve CX at scale.

Discover entirely new commerce experiences with Generative AI consulting. From auto-generating product descriptions to producing marketing assets tailored to user personas, this technology — when applied strategically through our guidance — speeds up operations and improves brand creativity. Imagine artificial intelligence that helps style an outfit based on customer preferences or suggests bundles to increase cart size — all in your brand’s voice, instantly. It’s a critical pillar of retail AI solutions that boost both engagement and conversion.

Repetitive tasks drain time and margin. Our AI agent development services allow you to optimize everything, with assistants managing loyalty programs, processing returns, and tracking orders. These smart systems integrate with your existing stack to reduce human workload, cut response times, and free your team to focus on strategic processes, not tickets. This is where retail AI consultants bring measurable transformation to the table.

We help brands turn chats into checkouts. Using conversational commerce in retail, powered by digital messaging on platforms like WhatsApp, Messenger, or your own app, we assist you in building flows that guide users from product discovery to purchase in a single conversation. As part of our AI consulting for improving customer experience in retail, these approaches are designed to delight people while driving conversion. It’s retail therapy, reinvented — with 2x higher engagement and lower cart abandonment.

Why react when you can anticipate? By capitalizing on our AI predictive analytics services, you can forecast sales trends, client demand, and inventory fluctuations, ensuring you’re always stocked right. With smarter insights, you reduce overstocking, avoid stockouts, and minimize waste, all while maximizing revenue. These insights are foundational to cutting-edge AI retail solutions.

This is the next big retail channel. We design AI voice bot solutions for kiosks, apps, and call centers that help users find products, reorder items, or track shipments hands-free and hassle-free. It’s intuitive, fast, and future-proof — part of the broader suite of retail AI solutions transforming how brands connect with shoppers.

Retail and media increasingly overlap as brands add content, entertainment, and creator-driven commerce to the shopping experience. We help media-driven retail teams use AI to personalize content recommendations, manage digital rights and licensing data, and connect audience engagement with product discovery, turning media moments into measurable retail outcomes.

AI Use Cases in Retail

Smart Personalization

Customers don’t just expect customization — they demand it. Our built-from-scratch solutions analyze behavior, demographics, and preferences to serve hyper-relevant content, offers, and journeys. From tailored landing pages to unique loyalty triggers, every shopper interaction feels like a one-to-one experience at scale.

Product Recommendations

AI-powered recommendations do more than boost AOV — they remove friction. By analyzing clickstreams, purchase history, and even browsing intent, our systems deliver timely, relevant suggestions that convert. Think Amazon-style accuracy, customized for your brand and enabled through AI retail solutions.

Space Optimization & Inventory Management

Turn every square meter into a revenue driver. With made-to-order AI, we enable smarter store clustering, optimize shelf layouts, and drive foot traffic toward high-converting displays. Combine this with intelligent inventory mapping, and you get seamless shopper flow, increased basket sizes, and fewer out-of-stocks.

Dynamic Pricing

Stay ahead of the market with real-time cost adjustments. Our end-to-end custom AI evaluates demand signals, competitor movements, and historical sales to recommend optimal price points, maximizing margins without losing competitiveness.

Workforce Planning

Your team is your frontline. We help retailers deploy artificial intelligence to forecast staffing needs, allocate tasks efficiently, and reduce labor waste. The result? Lower costs, improved service, and happier employees.

Staff Scheduling

No more guesswork. Fully tailored AI-powered scheduling tools consider employee preferences, legal constraints, peak foot traffic times, and demand predictions to build efficient, fair rosters that keep operations running smoothly.

Demand Forecasting

By analyzing everything from weather report to promo calendars, our 100% tailor-made predictive models anticipate demand with high accuracy. This empowers you to optimize stock levels, reduce holding costs, and eliminate revenue-draining stockouts.

Self-Checkout Solutions

Today’s shoppers crave speed and autonomy. We design business-tailored digital kiosks and virtual assistants that help users find items, access product info, or check out without waiting for human help. It’s fast, seamless, and satisfaction-boosting. Another example of where our retail AI consulting unlocks tangible CX gains.

READY TO MOVE?

Get your AI roadmap in 4 weeks.

We score your readiness, prioritize the use cases with the highest ROI, and hand you a 90-day activation plan

What Retail Challenge Does Your Business Need to Solve?

Whether you’re after targeted AI solutions for business consulting for retail or a broader transformation roadmap, the table below maps common retail AI challenges to the right approach and expected business impact.

Stockouts on fast-moving SKUs and excess inventory on slow movers — Cause: forecasting misses real-time sales, promotions, seasonality, or local demand signals. Approach: Demand Forecasting & Inventory Optimization. Impact: fewer stockouts, lower excess inventory, better replenishment decisions.
Generic offers that do not reflect shopper behavior — Cause: segmentation relies on static rules rather than current behavior and intent. Approach: AI Personalization & Recommendations. Impact: higher relevance, stronger conversion and basket size.
Slow price changes that miss market shifts — Cause: pricing teams lack real-time demand, inventory, and competitor signals. Approach: Dynamic Pricing. Impact: faster pricing decisions and stronger margin control.
Disconnected POS, ERP, WMS, and CRM workflows — Cause: Data and processes are fragmented across systems. Approach: AI Integration & Agentic Workflows. Impact: fewer manual handoffs and better cross-system visibility.
High volumes of repetitive customer questions — Cause: support teams manually handle order, product, return, and availability requests. Approach: Conversational AI & Retail Agents. Impact: faster responses and reduced support workload.
Inefficient staffing during demand spikes and lulls — Cause: scheduling does not adapt quickly to traffic and demand patterns. Approach: Workforce Planning & Staff Scheduling. Impact: better coverage and more efficient labor allocation.

How We Turn a Retail AI Pilot Into Production

Assess & Prioritize

We start with an AI maturity assessment across your POS, ERP, WMS, and CRM systems to see where data quality, integration gaps, or unclear ownership could stall a pilot, then prioritize the use cases with the clearest path to ROI.

Build & Integrate

Once priorities are set, our team builds and integrates the AI pilot with your existing systems, applying the same approach that helped Tom Ford engage 8,000+ shoppers and La Mer ship five new assistant features in weeks, not months.

Scale & Optimize

From there, we monitor performance, retrain models on fresh data, and expand successful pilots across more stores, channels, and regions, turning a single proof of concept into a durable part of your operations.

Retail AI Projects & Results

Latest case studies

Tom Ford
AI Assistant

8,000+ users effectively engaged
2,000+ product clicks on the site
1 month promo campaign

Master of Code Global helped Tom Ford Beauty engage their audience during the holiday season and generate new leads with an AI assistant

Learn More

La Mer
Chatbot

5 new engaging features
3350 trained utterances
7 years of support

Skincare advisor and customer service bot that engages buyers and provides tailored recommendations regarding suitable beauty products.

Learn More

Burberry
AI Assistant

Enhanced buyer engagement and loyalty
Increased online sales and revenue generation
Strengthened brand image and differentiation

Conversational AI assistant built by Master of Code Global for Burberry boosted engagement, online sales, and premium shopping experiences.

Learn More

AI Architecture Audit

8 Security problems found
45% Potential cost reduction
3x Projected capacity growth

We audited the asset management firm's existing AI assistant, delivering a strategic roadmap to ensure its full security and scalability

Learn More

AI Bot Security Audit

10% rise in AOV
$80,000 saved in breach costs
20% rise in positive feedback

Master of Code Global elevated security and user experience for a leading online homeware marketplace’s LLM-based chatbot.

Learn More

What Our Clients Say About Our Collaboration

Veselin Vukovic

Chief Alliances Officer

Our collaboration with Master of Code Global, a strategic Innovation Partner, has played a crucial role in advancing our shared vision of digital transformation. Master of Code's outstanding technical acumen and unwavering commitment to developing customer-centric solutions have consistently impressed us. Their proficiency in AI has been a game-changer, significantly enhancing our Conversational AI offerings. A prime illustration of the synergistic efforts among Infobip and MOC is the BloomsyBox project, which elevates consumer engagement through Generative AI. We eagerly anticipate embarking on more groundbreaking projects with Master of Code, continuing our journey of innovation powering intelligent conversations.

Carlos Paniagua

CTO and Co-founder

I am very pleased with the outstanding quality of collaboration, services, and leadership provided by Master of Code Global. Their technical expertise is solid, and their dedication to our success is evident in every project they undertake. Their project teams as well as individual masters that we engage with consistently deliver great solutions to our end customers or good work for our internal product development. They are very proactive with industry trends For any organization seeking a reliable and highly skilled IT partner, I definitely recommend MOCG.

Check case study

Mike Carney

VP, Services - Conversational AI

Bringing together Master of Code and LivePerson's technical expertise and conversation design capabilities means brands can create exciting new ways for consumers and employees to interact with them through our Conversational Cloud. This opens up a whole new world of sales, marketing, and care journeys that can be exponentially scaled and deeply personalized through the power of Conversational AI.

Bryce North

Master of Code Global's work is competitively priced, but they're also experts in their field. They understood our requirements without me having to explain every little process to get to a result. I can tell Master of Code Global's team what needs to get done and see it happen.

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Tania Drootin

Master of Code Global were a pleasure to work with and came out with a great result. We now have a beautiful website. All items were delivered on time. Communication was easy and they were quick to respond.

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Nazar Grycshuk

We were pleased with the outcome of the discovery and design phases, as well as with the launch of the project. We had good results that helped to identify our next development phases and the direction to move forward with the project. We have a good working relationship and transparent communication with Master of Code Global. Also we’re pleased with their willingness to try something new and to work together in finding the best solution.

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Kalpana Berman

From the development team to the account team, everyone is hard working, talented, and in general a pleasure to work with. The constant communication, professionalism, resilience, and dedication were remarkably evident.

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Alona Harrison

Our partnership has thrived on Master of Code's deep understanding of technical intricacies and their ability to implement complex functionalities seamlessly into the websites we worked on. We didn’t expect such a smooth and transparent collaboration. Their expertise in modernizing and optimizing WordPress sites for better user experience and efficiency has greatly complemented our marketing and design efforts.

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Noam Bardin

We had a great experience with Master of Code Global - the speed in which they built up a multidisciplinary team including eng, design, QA, TPM allowed us to quickly roll out our product while hiring an internal team. We could not have done it without Master of Code Global and will continue to collaborate on different projects as they come up.

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Matt Dixon

Director of Business Development

What we liked about Master of Code is their product-oriented mindset and synergistic approach towards our collaboration. MOC has been easy to work with and added a beautiful game to our portfolio. Master of Code has a strong creative side, which attracted our attention in the first place.

Axelle Basso Bondini

Senior Manager Marketing

Master Of Code worked on a tight turn-around, was extremely helpful and professional in developing all components of the project up to the brand's high standards.

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Andrew Yaroshevsky

Chief Product Officer

Master of Code are a pleasure to deal with. They have established top expertise for developing chatbots on our platform. MOC’s team consistently delivers top-notch products for our clients and always beats expectations. All of it results in positive feedback and great experiences for our client’s users. We work with many development teams, and Master of Code are second to none in effective communication, problem solving, technical expertise, and overall project management.

Mohammed Al-Awadhi

Co-Founder

Our experience with Master of Code has been fantastic so far. Feedback from customers has been great, and our functionality is good. Regarding their quality of work and code, it’s better than anything we’ve seen before. They even gave us UI/UX best practices.

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Niels Herregodts

CEO & Founder

Master of Code is a skilled and reliable team. Working with them has been a smooth experience, and their quality consistently meets high standards.

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Ezra Firestone

Founder

One of our businesses went from zero to $2 million dollars a year in annual recurring revenue. That’s only possible because of Master of Code development expertise and ability, which allows us to focus on marketing and sales. I attribute the success directly to their effort. Without their product development, we have nothing to sell. So they get most of the credit.

Jeff Porter

Founder / CEO

Master of Code developed our iOS and Android apps for us. We gave them the design of the app, and they were involved in the development process. Then, they supported us on the launch of these apps. They also ended up taking over some front-end WordPress development on our main website. I've worked with many different offshore companies and offshore teams, and Master of Code is one of the best I've worked with.

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Adam Tsouras

Vice President of Product

We have worked with Master of Code on a number of technology projects. They are one of the most talented, passionate and impressive development teams we have ever worked with. Their attention to detail and enthusiasm for success makes working with them an absolute pleasure. We would highly recommend Master of Code to anyone looking for development work.

Brett Elder

Director

Master of Code is part of a very nimble team of very qualified, relational, and attentive developers. Though this is a true statement generally, they also function as a necessary extension of my team ... and have for years. They have become a fairly seamless extension of our efforts. Together we have accomplished greater things than we even initially envisioned.

Brian Russell

Executive Director

We value our partnership with Master of Code, which helps us to continue to meet the high expectations of many millions of end users.

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Grygoriy Dobrovolskyy

Product Manager

We saved 17% of staff time in our call centers with over twenty thousand agents. Master of Code means rock solid implementation and unrivaled support!

Matt Meisner

VP, Performance Marketing

The chatbot not only drove $500,000 in revenue within the first few months but also achieved 3X better conversion than the website and an 89% user response rate. Master of Code Global proved to be creative and technical experts in the chatbot space. They met deadlines and communicated seamlessly.

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Christian Fernando

Co-founder / President / CEO

Their deliverables have received praise from end customers with a focus on their support for strategic decision-making. Master of Code Global is focused on continuous improvement. They can draw on their technical expertise and commitment to understanding project specifics to provide helpful advice.

Dan Prosser

Founder

Both projects were executed flawlessly by Master of Code’s team. The developers wrote clean code and created solutions that greatly increase efficiency and business capabilities. Along the way, the team was highly communicative and displayed an excellent project management style.

Andrew Tauber

Founder

Master of Code’s team has done a tremendous job and we highly recommend them for development work.

FAQ

What does a retail AI consultant do?

A retail AI consultant maps your business challenges to the right AI approach, then designs, builds, and integrates the solution with your existing POS, ERP, WMS, and CRM systems. As a provider of AI consulting for retail businesses, we also cover broader AI development services, from proof of concept through production support.

How much does retail AI consulting cost?

Pricing depends on the scope of your engagement, from a single AI pilot to a full retail AI consulting program across multiple use cases. Contact us for a tailored quote.

How long does a retail AI consulting engagement take?

Timelines vary with the complexity of your systems and the number of use cases involved. We’ll map out a detailed timeline together after an initial assessment.

How do you choose the right retail AI consulting partner?

Look for a partner with proven retail case studies, experience integrating with retail-specific systems like POS and WMS, and a track record of taking pilots into production, not just running proofs of concept.

Should retailers build custom AI or use an off-the-shelf solution?

It depends on the use case: off-the-shelf tools can cover common needs like basic chat automation, while custom AI is usually the better fit when personalization, pricing, or forecasting need to reflect your specific data and operations.

How is retail AI consulting different from working with a general AI vendor?

A retail AI consultant brings retail-specific context, such as POS, WMS, and CRM integration, seasonality, and compliance needs, rather than a one-size-fits-all AI deployment. Our AI Trust Center outlines how we handle data governance and security across these engagements.

AI Trends & Stories

Conversational AI in Retail That Knows Your Stock, Style, and Shoppers Mykyta FomenkoFormer Head of Digital Marketing

Winning the Client Communication Game with RCS in Retail Ivan PohrebniyakChief Business Officer

Your Business Vision Meets Technology Mastery Now

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Retail AI Consulting

users engaged

brand new features

dialogues in a month

Our Retail AI Consulting Focus Areas

AI Use Cases in Retail

Smart Personalization

Product Recommendations

Space Optimization & Inventory Management

Dynamic Pricing

Workforce Planning

Staff Scheduling

Demand Forecasting

Self-Checkout Solutions

What Retail Challenge Does Your Business Need to Solve?

How We Turn a Retail AI Pilot Into Production

Assess & Prioritize

Build & Integrate

Scale & Optimize

Retail AI Projects & Results

Tom Ford AI Assistant

La Mer Chatbot

Burberry AI Assistant

AI Architecture Audit

AI Bot Security Audit

What Our Clients Say About Our Collaboration

Veselin Vukovic

Carlos Paniagua

Mike Carney

Bryce North

Tania Drootin

Nazar Grycshuk

Kalpana Berman

Alona Harrison

Noam Bardin

Matt Dixon

Axelle Basso Bondini

Andrew Yaroshevsky

Mohammed Al-Awadhi

Niels Herregodts

Ezra Firestone

Jeff Porter

Adam Tsouras

Brett Elder

Brian Russell

Grygoriy Dobrovolskyy

Matt Meisner

Christian Fernando

Dan Prosser

Andrew Tauber

FAQ

What does a retail AI consultant do?

How much does retail AI consulting cost?

How long does a retail AI consulting engagement take?

How do you choose the right retail AI consulting partner?

Should retailers build custom AI or use an off-the-shelf solution?

How is retail AI consulting different from working with a general AI vendor?

AI Trends & Stories

Generative AI in Retail: Reshaping the Shopping to Boost Sales and ROI

Conversational AI in Retail That Knows Your Stock, Style, and Shoppers

Winning the Client Communication Game with RCS in Retail

Your Business Vision Meets Technology Mastery Now

Tom Ford
AI Assistant

La Mer
Chatbot

Burberry
AI Assistant