Conversational AI Services

We partner with the world's leading companies to design, develop, and provide Conversational AI services. Let us help you connect your brand with customers where they communicate today. Chat or voice.

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Our Conversational AI Services Include

  • Chatbot Development
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    Chatbot Development

    We provide a holistic approach to chatbot development services. Our team, consisting of strategists, conversation designers, AI Trainers, and developers, creates AI solutions using industry platforms or building chatbots from scratch to cater to your specific business needs. We make sure your AI chatbot aligns perfectly with your brand voice and effectively engages your target audience, resulting in a chatbot solution that seamlessly integrates with your business.

  • Voice Assistant Development
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    Voice Assistant Development

    We facilitate rapid contact center query resolution using virtual agents and interactive voice response (IVR) as part of our Voice Assistant Development service. We craft customized personas to align with your business goals, design voice interfaces to enhance trust and natural communication, and manage the entire process, from development to testing, publishing, and optimization for platforms like Google, Alexa, and Siri (or Genesys, Vonage, Twillio).

  • Conversation Design
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    Conversation Design

    In Conversation Design, we rely on data to tackle customer pain points efficiently, automating solutions and cutting agent overhead costs. Our experts prioritize user experience, crafting intuitive interfaces that make interactions with Conversational AI solutions seamless and enjoyable by analyzing you data, creating bot persona, writing use cases and developing dialogues. With over 7 years of field experience, our proprietary methodology not only solves business and user queries but also increases ROI.

  • Conversational AI Consulting
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    Conversational AI Consulting

    Our Conversational AI Consulting service is designed for companies looking to bring their AI strategy in-house but needing guidance. Our team of strategists, CX designers, and chatbot developers collaborate closely with yours, offering hands-on coaching, training, and roadmap development. We ensure these AI solutions seamlessly align with your brand voice and effectively engage your target audience, resulting in a solution that fits seamlessly into your business operations.

  • Conversational AI Integration
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    Conversational AI Integration

    We optimize the effectiveness of your Conversational AI solution by seamlessly integrating it into your chosen platforms, apps, and databases. Whether it's your website, mobile app, social media profiles, or internal systems such as CRM and knowledge bases, our AI chatbots and voice agents smoothly integrate, enhancing your existing ecosystem for a unified and efficient user experience.

  • Chatbot Fine-Tuning and Optimization
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    Chatbot Fine-Tuning and Optimization

    We're dedicated to ongoing improvement to provide the best AI chatbot experience. Our team of conversation designers, AI trainers, and chatbot developers frequently fine-tunes algorithms and features based on user interactions and feedback, ensuring it consistently evolves and delivers precise responses.

  • Generative AI Integration
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    Generative AI Integration

    Leverage the power of Generative AI chatbots to revolutionize your customer experience. At Master of Code Global, we are experts in leveraging Generative AI to create immersive experiences that engage your customers. Let us help you harness the power of Generative AI to automate your customer service operations, faster and more efficiently than ever before, with minimal development.

  • Managed Services
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    Managed Services

    We empower you with a robust infrastructure in the cloud, meticulously prepared and managed for seamless AI solution deployment. Our expert team excels in data governance, AI & ML productionalization, continuous model retraining, and provides 24/7 support for AI/ML solutions in production. Our Managed Services span across Data Science, Machine Learning engineering, and DevOps, guaranteeing speed, efficiency, and top-notch quality for your AI/ML projects. With Master of Code Global, you can trust that your AI infrastructure is not only well-prepared but also expertly managed to ensure the success of your AI journey.

  • Conversation Design Training
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    Conversation Design Training

    Designed for businesses seeking to develop in-house expertise, our program is led by a team of Conversational Design Consultants and Trainers. Our training covers the full spectrum, from understanding Conversational AI fundamentals to scripting conversational flows and transforming scripts into intents for effective communication. Train the training program from Master of Code Global committed to equipping your team with the skills and knowledge needed to create engaging and efficient conversational experiences that resonate with your audience and drive results.

Why Us?

Key Benefits of our Conversational AI Services

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Full-cycle Conversational AI

We are a full-cycle Conversational AI development company that can plan, design conversations and bot personas, develop, test, and launch chat or voice solutions.

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Omnichannel Approach

Omnichannel Approach for Conversational AI chatbot service ensures your bot can seamlessly operate across various channels and communication methods, meeting users where they prefer to engage.

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Integration Capabilities

We enhance your conversational solution by seamlessly connecting it with NLU services, Generative AI, CRM, inventory services, and all your business systems, enabling data extraction and structured utilization. This results in highly personalized experiences for end users across integrated channels, making interactions more meaningful and relevant.

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Flexible Communication

We anticipate various scenarios and allow customers to converse naturally, choose from menus, change conversation directions, request more information, and provide transactions, recognizing that human interactions are not linear, and neither should conversational interfaces be.

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Data Privacy and Security

We prioritize data privacy and security by using industry-leading encryption and complying with data protection regulations like GDPR and HIPAA, ensuring a secure and trustworthy environment for users, instilling confidence in their data privacy, and promoting a positive user experience.

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Scale your business with Conversational AI

Whether you already have a chatbot solution in place, or still curious if the conversational AI is right for you, Master of Code is here to help.

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My business is considering implementing a Conversational AI

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Chatbot ROI Calculator

Run the numbers with our Chatbot ROI Calculator and get estimated results of the return you could get from implementing conversational AI across your business.

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My business already has a Conversational AI

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Chatbot Analysis Framework

Test your conversational AI solution against our Chatbot Analysis Framework. We share our chatbots benchmarks and best practices that drive conversation, ROI, and engagement.

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Use Cases for Conversational
Artificial Intelligence

  • Customer support

    • FAQ Automation
    • 24/7 Live Chat
    • Complaint Resolution
    • Product Support
    • Order Status Tracking
    • Return and Refund Chatbots
    • Escalation Chatbots
  • Business process automation

    • Knowledge Base Integration
    • Appointment Scheduling
    • Notification Chatbots
    • Automated Billing and Invoicing
    • Inventory Management
    • Employee Onboarding
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  • Conversational commerce

    • Lead Generation
    • Upselling and Cross-Selling
    • Promotion and Advertising
    • Customer Engagement
    • Survey and Feedback
    • Content Distribution
    • Personalized Marketing Campaigns
    • Customer Retention

Our Solutions Applicable for the Following Industries

Our Portfolio

See how businesses similar to yours are growing with our Conversational AI development services.

We create AI chatbot services across channels

  • icon Google RCS
  • icon Apple Business Chat
  • icon Messenger
  • icon Slack
  • icon WhatsApp
  • icon Web and mobile chat
  • icon SMS
  • icon Service
    Desk

Call Centres and Voice Platforms

  • icon Genesys
  • icon Vonage
  • icon Twillio

We create AI chatbot services across channels

Call Centres and Voice Platforms

Our Partners

Testimonials

Conversational Design Consulting for Large Beauty Retail Co
The Project
  • developmentDigital Strategy
  • check$50,000 to $199,999
  • calendarOct. 2019 - May 2020
project summary

Master of Code Global analyzed data and collaborated with their partner to optimize a Facebook Messenger chatbot. Deliverables included chat flows, a guidebook, a blueprint, and copy for conversational design.

5.0

Quality

5.0

Shedule

4.5

Cost

5.0

Willing to Refer

5.0
The Review “Their experience really helped with our engagement. We now know how to support a channel like this.” Feedback summary

Master of Code Global has a lot of experience and skill in chatbot design. They provded their partners with the necessary tools to create a high-quality chatbot. They were transparent and communicative as the project needed to be extended.

The reviewer Sr. Manager Digital Experience, Beauty Company
user_iconAnonymous
  • servicesRetail
  • mapBolingbrook, Illinois
  • employee10,001+ Employees
  • phonePhone Interviewquestion_mark
  • verifiedVerified
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Chatbot Development for Global Travel Company
The Project
  • developmentCustom Software Development
  • check$10,000 to $49,999
  • calendarNov. 2018 - Feb. 2019
project summary

Master of Code Global developed a Facebook chatbot for a travel company and integrated it with the company’s API, LiveChat, Google Maps, and Salesforce. The chatbot is accessible across multiple global markets.

5.0

Quality

5.0

Shedule

5.0

Cost

5.0

Willing to Refer

5.0
The Review “The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.” Feedback summary

The chatbot not only drove $500,000 in revenue within the first few months but also achieved 3X better conversion than the website and an 89% user response rate. Master of Code Global proved to be creative and technical experts in the chatbot space. They met deadlines and communicated seamlessly.

The reviewer VP of Digital Marketing, Luxury Escapes
user_iconMatt Meisner
  • servicesHospitality & leisure
  • mapAustin, Texas
  • employee201-500 Employees
  • phonePhone Interviewquestion_mark
  • verifiedVerified
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Facebook Messenger Chatbot for Digital Media Agency
The Project
  • developmentCustom Software Development
  • check$10,000 to $49,999
  • calendarApr. 2019 - June 2020
project summary

Master of Code Global developed a Facebook messenger chatbot for a digital marketing agency. Services included outlining a strategy and executing a path toward developing and launching the bot.

5.0

Quality

5.0

Shedule

5.0

Cost

5.0

Willing to Refer

4.0
The Review “I think they’re masters in the space of Messenger and development.” Feedback summary

Master of Code Global proved to be highly proficient and easygoing partners. They were accommodating of the client’s fast-paced schedule. Their professionalism and comradery added value to the engagement.

The reviewer Brand Director, Digital Media Agency
user_iconAnonymous
  • servicesAdvertising & marketing
  • mapNew York City, New York
  • employee501-1,000 Employees
  • phonePhone Interviewquestion_mark
  • verifiedVerified
clutch
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Facebook Chatbot for Cosmetics Company
The Project
  • developmentCustom Software Development
  • checkConfidential
  • calendarJune 2017 - Jan. 2020
project summary

Master of Code Global constructed a chatbot for a cosmetics company’s Facebook page. Testing the bot regularly, they continue to ideate on the product, coming up with ideas to make it more robust.

5.0

Quality

5.0

Shedule

5.0

Cost

4.0

Willing to Refer

5.0
The Review “They managed the vast majority of the project while being clear, straightforward, and transparent with our team.” Feedback summary

The final product succeeded in encouraging consumer engagement, achieving a 100% customer response rate after its launch. The team was proactive in communicating with the partner about concerns and problems as they arose. They were clear and straightforward with their updates.

The reviewer Marketing Associate, Cosmetics Company
user_iconAnonymous
  • servicesConsumer Products
  • mapNew York City, New York
  • employee10,001+ Employees
  • phonePhone Interviewquestion_mark
  • verifiedVerified
clutch
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Chatbot Development for Tom Ford Beauty
The Project
  • developmentSocial Media Marketing
  • check$10,000 to $49,999
  • calendarNov. 2019 - Jan. 2020
project summary

Master of Code Global developed a Chatbot to assist holiday shoppers on the client's e-commerce site. Their team generated both the NLP and NLG and set up the hosting account for the bot.

5.0

Quality

5.0

Shedule

5.0

Cost

5.0

Willing to Refer

5.0
The Review "It was such a pleasure working with them." Feedback summary

As a result of Master of Code Global's work, the client was able to generate online sales and boost engagement. Their attention to detail, proactivity, and reactivity is impressive. They were consistently available and supportive.

The reviewer Media & Consumer Engagement Manager, Tom Ford Beauty
user_iconAxelle Basso Bondini
  • servicesBeauty & Cosmetics
  • mapNew York City, New York
  • employee5,001-10,000 Employees
  • phonePhone Interviewquestion_mark
  • verifiedVerified
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Facebook Chatbot Development for Beauty Line
The Project
  • developmentCustom Software Development
  • check$50,000 to $199,999
  • calendarJan. 2017 - Ongoing
project summary

Master of Code develops Facebook chatbots to support the company's promotions for in-store services as needed.

5.0

Quality

5.0

Shedule

5.0

Cost

5.0

Willing to Refer

5.0
The Review “...the chatbot increased online bookings by 50%.” Feedback summary

Master of Code not only provides extremely helpful chatbot features but also goes above and beyond to improve the user experience. Their services have had a significantly positive impact on the business, and their team continues to be great to work with overall.

The reviewer Assistant Manager of Consumer Engagement, Beauty Supply Company
user_iconAnonymous
  • servicesConsumer Products
  • mapMinneapolis, Minnesota
  • employee1,001-5,000 Employees
  • phonePhone Interviewquestion_mark
  • verifiedVerified
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