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Conversational AI Development Services

Collaborating with leading global brands, we design, develop, and deliver cutting-edge AI-driven experiences worldwide. With our tailored Conversational AI services, you can engage and convert more customers, connecting through their preferable channels – whether it’s chat or voice.

Our Conversational AI Services Include

Use Case Identification

The success of any Conversational AI solution starts with uncovering the right opportunities. Our team helps you uncover where artificial intelligence can deliver the most value – whether it’s reducing support volume, improving lead conversion, or enhancing internal workflows. Through stakeholder interviews, data analysis, and customer journey mapping, we pinpoint high-impact areas for automation. We then prioritize them based on feasibility, ROI, and strategic alignment. This upfront clarity ensures that every initiative you launch is grounded in real business need and delivers measurable outcomes from day one.

Conversational AI Chatbot Development

We specialize in chatbot development services that go beyond basic automation – our tools are built to understand context, intent, and user behavior. Whether leveraging top industry platforms or crafting custom solutions from the ground up, we tailor Conversational AI chatbots to your specific company goals. Our multidisciplinary team of strategists, conversation designers, AI trainers, and developers collaborates to create bots that reflect your brand voice, drive engagement, and automate meaningful interactions. The result? Scalable, high-performing assistants that seamlessly integrate into your digital ecosystem and deliver real impact. That’s why businesses trust our Conversational AI chatbot development service to drive long-term customer engagement.

Conversational AI Consulting

Our services are designed for companies looking to bring their strategy in-house but needing guidance. Our team of Conversational AI consulting strategists, CX designers, and chatbot developers collaborates closely with yours, offering hands-on coaching, training, and roadmap development. We make sure these offerings seamlessly align with your brand voice and effectively engage your target audience, resulting in a solution that fits into your business operations. With the help of our seasoned Conversational AI experts, your team will be empowered to take full ownership of future digital initiatives.

Conversational AI Implementation

We optimize the effectiveness of your Conversational AI solution by integrating it into your chosen platforms, apps, and databases. Whether it’s your website, mobile app, social media profiles, or internal systems such as CRM and knowledge bases, our chatbots and voice agents smoothly integrate, improving your existing ecosystem for a unified and efficient user experience. Our end-to-end Conversational AI implementation services make sure the deployment is secure, scalable, and aligned with your infrastructure.

Voice Assistant Development

We facilitate rapid contact center query resolution using virtual agents, interactive voice response (IVR), and advanced voice bot solutions as part of our voice assistant development service. We craft customized personas to align with your business goals, design voice interfaces that elevate trust and natural communication, and manage the entire process – from development to testing, publishing, and optimization for platforms like Google, Alexa, and Siri (or Genesys, Vonage, Twilio).

AI Security

Digital solutions must be powerful, but also private, safe, and compliant. Our AI security approach integrates best-in-class practices to protect your data and users at every interaction point. From data pipelines and encryption protocols to ethical governance and compliance with frameworks like GDPR and HIPAA, we bake security into every layer of your chatbot or voice assistant. We also help you implement role-based access, audit trails, fallback scenarios, and redaction strategies to confirm that your Conversational AI operates safely in sensitive and regulated environments.

Conversation Design

We rely on data to tackle customer pain points efficiently in conversation design, automating offerings, and cutting agent overhead costs. Our experts prioritize user journey, crafting intuitive interfaces that make interactions with Conversational AI solutions seamless and enjoyable by analyzing your data, creating a bot persona, writing use cases, and developing dialogues. With over 7 years of field experience, our proprietary methodology not only solves business and user queries but also increases ROI.

Conversation Design Training

Designed for companies seeking to develop in-house expertise, our program is led by a team of Conversational design consultants. Our training covers the full spectrum, from understanding Conversational AI fundamentals to scripting conversational flows and transforming scripts into intents for effective communication. Try the training program from Master of Code Global committed to equipping your team with the skills and knowledge needed to create engaging and efficient conversational experiences that resonate with your audience and drive results.

Chatbot Fine-Tuning and Optimization

We’re dedicated to ongoing improvement to provide the best digital assistant journey. Our team of conversation designers, AI trainers, and chatbot developers frequently improves algorithms and features based on user interactions and feedback, making sure it consistently evolves and delivers precise responses.

Generative AI Integration

Use the power of virtual assistants to revolutionize your customer experience. At Master of Code Global, we offer Generative AI integration services designed to create immersive, intelligent interactions that deeply engage your clients. Let us help you harness the power of Gen AI chatbots to automate operations faster, more efficiently, and with minimal development effort – unlocking new levels of scalability and satisfaction.

Managed Services

We empower you with a robust infrastructure in the cloud, meticulously prepared and managed for seamless AI solution deployment. Our expert team excels in data governance, AI & ML productionalization, continuous model retraining, and provides 24/7 support for AI/ML in production. Our managed services span across data science, machine learning engineering, and DevOps, guaranteeing speed, efficiency, and top-notch quality for your AI/ML projects. With Master of Code Global, you can trust that your infrastructure is not only well-prepared but also expertly managed to guarantee the success of your digital journey.

Meet Our Portfolio

Latest case studies

ShopJedAI
Application

86% of correct answers
2 development streams
4 advanced technologies

An advanced and innovative AI-driven eCommerce marketing solution specifically tailored for small to medium-sized retail businesses.

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GO Malta
Audit

Documented bot persona & tone of voice
Outlined main flows based on the analytical data
Conversation design workshops from experts

Master of Code Global delivered a comprehensive chatbot audit with a future-ready framework for Generative AI integration

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Burberry
Chatbot

Enhanced buyer engagement and loyalty
Increased online sales and revenue generation
Strengthened brand image and differentiation

Master of Code Global developed a Conversational AI concierge, integrated into Facebook Messenger, for a luxury global brand.

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Dr. Oetker
Chatbot

Engaging virtual assistant
Authorized contest entry
AR filters on Instagram for more fun

Giuseppe Virtual Assistant on Messenger promoting the Easy Pizzi product and driving engagement for their contest.

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Why Partner with Master of Code Global?

Proven Track Record

Master of Code Global has delivered 1,000+ projects across Finance, Healthcare, eCommerce, Automotive, and more. Our solutions have reached 1B+ users worldwide, driving results like a 15x revenue boost, 3x higher conversion rates, and an 80% lift in customer satisfaction. We’re trusted by global leaders including Tom Ford, Electronic Arts, T-Mobile, Burberry, and Jo Malone.

Validate Before You Build

We de-risk AI initiatives with a combined Discovery + Proof of Concept process, helping you validate feasibility, surface blockers, and define measurable success criteria. This approach cuts development waste by up to 70%, ensures ROI clarity, and creates a confident roadmap before full rollout.

Accelerated Development &
Cost Savings

Our LOFT (LLM-Orchestrator Open-Source Framework) speeds up AI development with 43% less setup effort, 20% cost savings pre-MVP, and 3x faster support. This efficiency allows you to scale smarter, reduce costs, and reach production faster without sacrificing quality.

Technology Partners &
Integrations

We’re platform-agnostic and work across ecosystems as certified partners with Google Cloud, Salesforce, AWS, and strategic allies of Infobip, Glia, Cohere, LivePerson, Sinch, and Voiceflow. This broad partner base ensures seamless integration with the systems you already rely on.

Key Benefits of our Conversational AI Services

We provide end-to-end support for AI-driven experiences – planning, designing bot personas and dialogues, developing, testing, and launching chat or voice solutions. As a trusted Conversational AI development company, we ensure every stage of the process is tailored to your business needs and long-term success.

Our unified channel strategy ensures your bot operates seamlessly across platforms and communication methods, meeting users wherever they choose to engage. This adaptability is at the core of our Conversational AI chatbot service, helping brands deliver consistent, connected experiences at every touchpoint.

We elevate your conversational solution by seamlessly connecting it with NLU services, Generative AI, CRM, inventory approaches, and all your business systems, enabling data extraction and structured utilization. This results in highly personalized experiences for end users across integrated channels, making interactions more meaningful and relevant.

We anticipate various scenarios and allow customers to converse naturally, choose from menus, change conversation directions, request more information, and provide transactions, recognizing that human interactions are not linear, and neither should conversational interfaces be.

We prioritize data safety by using industry-leading encryption and complying with data protection regulations like GDPR and HIPAA, offering a secure and trustworthy environment for users, instilling confidence in their data privacy, and promoting a positive client experience.

What Our Clients Say

Web Development Project for Entertainment Brand

The Project

Web Development
$50,000 to $199,999
Jan. - Apr. 2020

project summary

A media and entertainment brand hired Master of Code Global to redesign one of their websites, add additional functionality, and match the brand guidelines.

5.0

Quality

5.0

Schedule

5.0

Cost

4.5

Willing to Refer

5.0

The Review "The Master of Code team were always open to the conversation and helpful every step of the way." Feedback summary

"The Master of Code team were always open to the conversation and helpful every step of the way."Upon launching the project, the company's internal team received positive feedback from stakeholders regarding the additional features that are now included. The company appreciated the Master of Code team's consistency in delivering good results every time they work together.

The reviewer Digital Product Owner, Media & Entertainment brand

Anonymous

Sports
San Francisco, California
201-500 Employees
Online Review
Verified

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Multiple Development Projects for Management Consulting Firm

The Project

Custom Software Development
$10,000 to $49,999
Sep. 2017 - July 2018

project summary

Master of Code was hired by a management consulting firm to complete to development projects. The first was an automated prioritization system, and the second was an accountability scorecard.

5.0

Quality

5.0

Schedule

4.5

Cost

5.0

Willing to Refer

5.0

The Review "I haven’t come across developers better than Master of Code." Feedback summary

"I haven’t come across developers better than Master of Code."Both projects were executed flawlessly by Master of Code’s team. The developers wrote clean code and created solutions that greatly increase efficiency and business capabilities. Along the way, the team was highly communicative and displayed an excellent project management style.

The reviewer CEO, Conversint LLC

Dan Prosser

Consulting
Minneapolis, Minnesota
1-10 Employees
Phone Interview
Verified

READ FULL REVIEW

iOS App and Web Platform Dev for Hospital SaaS

The Project

Custom Software Development
$200,000 to $999,999
Jan. 2016 - Ongoing

project summary

Master of Code Global designed, developed and launched two iOS applications and a software platform that is cloud native to AWS. They also developed a robust open API and consulted on UI.

5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0

The Review "They should keep up the good work." Feedback summary

"They should keep up the good work."Their deliverables have received praise from end customers with a focus on their support for strategic decision-making. Master of Code Global is focused on continuous improvement. They can draw on their technical expertise and commitment to understanding project specifics to provide h

The reviewer CEO, Facility Health Inc.

Christian Fernando