HIPAA-Compliant Chatbot: Your Prescription for Secure Patient Interactions
As applications of Generative AI in healthcare continue to gain traction and the ongoing digital transformation of the industry, balancing ...
Healthcare Chatbot Development Services
Deliver better care. Spend less doing it. Our healthcare chatbot development services automate routine tasks, simplify patient communication, and ease your team’s workload, so you can focus on what truly matters.
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x15
revenue growth in two years
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1M+
medication records secured and processed with zero data breaches
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43%
decrease in customer support inquiries related to medication
Our Digital Healthcare Services
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Healthcare AI Consulting
We start with strategy. Our team provides healthcare AI consulting, assessing your workflows, identifying automation opportunities, and defining the best use cases for healthcare bot solutions or virtual agents. Expect actionable insights tailored to your operational needs and patient care goals.
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AI Healthcare Chatbots
We manage custom healthcare chatbot development projects for intake, triage, FAQs, and more, fully compliant and optimized. Whether it’s guiding users through symptom checks or handling insurance questions, our AI chatbot development services provide fast, accurate assistance that eases staff workload.
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AI Healthcare Agents
Moving beyond rule-based bots, we build advanced agents – through our AI agent development services – that manage complex, multi-step tasks with ease. These include appointment coordination, billing support, and follow-up care—executed with contextual understanding and decision logic.
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Generative AI Setup
Need smarter interactions? In the context of our Gen AI integration services, we embed LLMs like GPT into care workflows to generate responses, summarize documentation, or assist clinical staff. These capabilities go beyond basic logic, supporting high-quality, secure patient care.
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Safe System Integrations
With our chatbot integration services, you get seamless interoperability with platforms like Epic, Cerner, Athenahealth, and more. We also connect bots with telehealth tools, CRMs, and custom systems—fully aligned with HIPAA and PHI regulations.
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Post-Launch Support
We don’t just build—we sustain. Our team provides ongoing updates, monitoring, and optimization as part of our full-cycle chatbot development services. Expect proactive help, compliance upkeep, and system improvements.
Healthcare Chatbot Features That Matter
Symptom Assessment
Appointment Scheduling
Voice Input
Patient Q&A
Prescription Requests
Medication Reminders
Care Analytics
Timely Updates
Our healthcare bot helps patients self-evaluate symptoms through structured questions based on medical protocols. It flags warning signs, suggests urgency levels, and can recommend the next steps—whether scheduling a visit or seeking immediate care. This early triage reduces pressure on staff and speeds up patient decision-making.
Manage the entire scheduling journey with ease. The healthcare chatbot development helps to check calendars, sync with EHRs, and send confirmations or reminders, reducing missed appointments.
For patients with limited mobility or vision, voice interaction offers a lifeline. Integrated speech recognition allows them to ask questions, book appointments, or refill medications simply by speaking, turning complex processes into natural conversations.
Answer recurring questions 24/7. Our healthcare chatbot development services help you handle inquiries about policies, lab results, or procedures, lightening staff load and improving consistency.
Patients can seek medication refills in seconds—no calls, no forms. The chatbot checks prescription history, verifies renewal eligibility, and sends requests directly to your pharmacy system or provider dashboard, streamlining the refill cycle.
Missed drug quantities lead to poor outcomes. Our solution helps remind patients about medications by automating alerts based on their treatment plan. Alerts are customizable and can be delivered by text, email, or push notification, improving adherence without additional staff effort.
Each interaction builds a valuable data trail. Our healthcare bot collects structured and unstructured information—pain scores, feedback, symptom patterns—and turns it into usable reports. This helps teams monitor trends, improve services, and inform clinical decisions.
From lab result availability to clinic closures, patients stay informed without having to ask. The chatbot delivers real-time updates based on system triggers or manual inputs, making sure communication is timely, secure, and logged.
Smarter Care, Real Benefits
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Reduced Spending
Automating patient communication, scheduling, and data collection cuts operational costs significantly. Healthcare bot reduces the need for call center staff and front-desk help while handling thousands of inquiries simultaneously, without overtime or added headcount.
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Speedy Support
Bots guide users to care faster. By assessing symptoms in real time or directing patients to the right department, they eliminate bottlenecks in triage and reduce unnecessary ER visits. That means quicker decisions, fewer delays, and better outcomes.
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Always-On Help
No more being put on hold. Our healthcare chatbot development makes sure assistants work around the clock, offering instant answers about medications, appointments, and treatment protocols. Patients get reliable guidance any time of day—no wait, no stress.
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Higher Engagement
Convenience drives satisfaction. With self-service options, smart reminders, and personalized interactions, patients feel heard and supported. Healthcare bot also minimizes the risk of miscommunication by delivering consistent information across all touchpoints.
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Fewer Manual Tasks
AI bots handle routine documentation, patient intake forms, and post-visit follow-ups. This reduces time spent on admin work and frees up doctors to focus on care, not data entry. Minimizing manual duties maximizes client-facing time.
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User-Friendly for All
The interface is intuitive—no training needed. Whether it’s a senior checking symptoms via voice or a doctor reviewing bot-collected history in the EHR, the experience is smooth and accessible. We design for clarity, usability, and speed.
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Coverage Support
Our specialized healthcare chatbot development enables bots to collect necessary claim data, check coverage eligibility, and pre-fill forms for faster processing. They also guide patients through benefits explanations and paperwork requirements, reducing back-and-forth with billing departments.
Our Healthcare Chatbot Insights
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18 Reasons Your Healthcare Business Needs to Embrace a Patient Engagement Chatbot Now
What does client involvement mean for a medical business? Should you even care to invest in patient engagement chatbots to ...
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Chatbot for Patient Symptom Tracking: Why Is It a Must-Have for Forward-Thinking Healthcare Organizations?
Imagine a patient, anxious and unwell, trying to articulate the nuances of their discomfort. They struggle to find the right ...
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Real Results from Real Projects
Latest case studies
Messaging Solution
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Proactive messaging for keeping members involved
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Follow-ups to reduce the burden on med providers
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robust security measures for ultimate data privacy
A personalized, PHI-compliant patient engagement program to improve the well-being of members with diabetes and pre-diabetes conditions
Learn More
AI Pharmacy Application
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43%
decrease in inquiries
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1M+
med records fully secured
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320%
drug database expansion
Master of Code Global developed an AI-driven medication management platform designed to future-proof healthcare delivery
Learn More
GenAI Virtual Assistant
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~25%
increase in webchats
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500,000+
web dialogs in 2023
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1.5M+
interactions with the bot
For a global professional hub, we developed a conversational solution with AI-driven routing for member interactions that resonate
Learn More
Voices from Our Clients
Chatbot Development for Tom Ford Beauty
The Project
Social Media Marketing
$10,000 to $49,999
Nov. 2019 - Jan. 2020
Master of Code Global developed a Chatbot to assist holiday shoppers on the client's e-commerce site. Their team generated both the NLP and NLG and set up the hosting account for the bot.
5.0
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0
The Review
"It was such a pleasure working with them."
Feedback summary
"It was such a pleasure working with them."As a result of Master of Code Global's work, the client was able to generate online sales and boost engagement. Their attention to detail, proactivity, and reactivity is impressive. They were consistently available and supportive.
The reviewer
Media & Consumer Engagement Manager, Tom Ford Beauty
Axelle Basso Bondini
Axelle Basso Bondini
Beauty & Cosmetics
New York City, New York
5,001-10,000 Employees
Online Review
Verified
Facebook Chatbot Development for Beauty Line
The Project
- Services Custom Software Development
- $50,000 to $199,999
- Jan. 2017 - Ongoing
Master of Code develops Facebook chatbots to support the company's promotions for in-store services as needed.
5.0
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0
The Review
“...the chatbot increased online bookings by 50%.”
Feedback summary
“...the chatbot increased online bookings by 50%.”Master of Code not only provides extremely helpful chatbot features but also goes above and beyond to improve the user experience. Their services have had a significantly positive impact on the business, and their team continues to be great to work with overall.
The reviewer
Assistant Manager of Consumer Engagement, Beauty Supply Company
Anonymous
Anonymous
- Consumer Products
- Minneapolis, Minnesota
- 1,001-5,000 Employees
- Phone Interview
- Verified
Chatbot Development for Global Travel Company
The Project
- Custom Software Development
- $10,000 to $49,999
- Nov. 2018 - Feb. 2019
Master of Code Global developed a Facebook chatbot for a travel company and integrated it with the company’s API, LiveChat, Google Maps, and Salesforce. The chatbot is accessible across multiple globa
5.0
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0
The Review
“The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.”
Feedback summary
“The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.”The chatbot not only drove $500,000 in revenue within the first few months but also achieved 3X better conversion than the website and an 89% user response rate. Master of Code Global proved to be creative and technical experts in the chatbot space. They met deadlines and communicated
The reviewer
VP of Digital Marketing, Luxury Escapes
Matt Meisner
Matt Meisner
- Hospitality & leisure
- Austin, Texas
- 201-500 Employees
- Phone Interview
- Verified
