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    Chatbot Integration Services

    Transform your interaction landscape with AI that understands and responds. With our chatbot integration services, you can get a convenient solution that delivers immediate, intelligent answers to your customers and is meticulously tailored to your current business needs.

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    Chatbot Integration Services

    Why Incorporate Chatbots Into Your Business

    • Streamline Operations with ERP-Integrated Bots

      Imagine your Enterprise Resource Planning system, the heart of your company operations, now has a brain and a voice. With the help of chatbot integration with ERP systems, you unlock a new level of automation and efficiency. These intelligent digital assistants can handle a wide range of tasks, freeing up your human employees for more strategic work. They can seamlessly process orders, update inventory, and provide real-time shipping information to customers, all while keeping your system in sync. Need to know when your order will arrive? Just ask the chatbot! It can instantly access the ERP and offer a precise delivery estimate. 

    • Boost Reach with SMS-Based Bots

      Unparalleled accessibility meets unparalleled engagement. With SMS chatbot integration, you can get in touch with your users wherever they are, even when they’re offline. Deliver targeted offers and promotions directly to your customers’ phones, increasing engagement and driving sales. You can reduce no-shows and improve efficiency by sending automated appointment reminders via SMS; enable consumers to ask questions, give feedback, and get support through a familiar and convenient channel. Unlike app-based chatbots, text messaging tools can be accessed by anyone with a mobile phone, regardless of internet connectivity.

    • Automate Backend Operations Productively

      AI assistants can mechanize data entry, validation, and processing tasks, reducing errors and freeing up valuable time for your staff. Deploy bots to monitor system performance, identify potential issues, and trigger alerts, securing smooth operations and minimizing downtime. Schedule agents to generate regular reports on key metrics, providing valuable insights into your productivity. Automate routine transactions such as payment processing, refunds, and account updates, safeguarding accuracy and speed.

    • Enhance Customer Relationships with CRM-Integrated Bots

      Digital tools can analyze data to grant tailored product recommendations, increasing sales and loyalty. They can proactively address issues by offering assistance and relevant information, preventing escalation. Chatbot integration with CRM systems allows organizations to qualify leads and route them to the appropriate sales representatives for faster follow-up. And with 24/7 help, your audience always has access to assistance, getting instant answers to common questions, even outside of business hours. 

    • Engage Socially with Facebook Chatbots

      Tap into the massive user base of Messenger by integrating AI assistants with your business page. This allows you to engage with your audience in a familiar and convenient environment. Respond to inquiries, resolve issues, and give support directly within the tool. Use virtual assistants to capture leads, qualify and nurture them through personalized dialogues. Your audience can be engaged with interactive quizzes, polls, and surveys delivered through Messenger bots. Allow people to easily schedule appointments or book services through a conversational interface.

    • Connect Instantly on WhatsApp

      Make the most of the top-notch messaging app! Provide instant help and boost communication with your audience through WhatsApp chatbot integration. This way customers can get in touch with your company instantly, ask questions, and receive immediate responses. Keep clients informed about their orders, parcels’ shipping status, and delivery updates through WhatsApp notifications. Offer product suggestions and promotions based on user preferences and purchase history. We can develop a custom multilingual chatbot to serve a diverse global audience, offering support in multiple languages.

    • Visual Interaction through Instagram Chatbots

      Engage with users who comment on your posts by providing automated responses, answering questions, and fostering communication. You can guide clients through in-app shopping and create interactive stories that allow people to participate in polls, quizzes, and games, increasing brand awareness. This can be further boosted by connecting your bot to other software, such as through chatbot integration with ERP systems, allowing access to real-time inventory data and order tracking information.

    • Streamline Workplace Communication with Slack Bots

      Assign tasks, track progress, and receive updates directly, streamlining workflows and improving team efficiency. You can easily schedule meetings, send reminders, and manage calendars through a conversational interface with the help of Slack chatbot integration. Discover important documents, data, and materials from various sources without leaving Slack. Provide new employees with instant access to information and guidance through interactive tutorials.

    • Voice-Activated Solutions with Alexa

      Allow customers to access information, make purchases, and control devices with their voice, providing a seamless and intuitive experience. Deliver tailored recommendations, reminders, and notifications based on preferences and habits. Smart home devices allow you to permit voice-controlled operations, such as adjusting lighting, temperature, and entertainment systems. Make your services accessible to people with disabilities who may have difficulty using traditional interfaces.

    • Support Desk Automation

      Immediate responses to frequently asked questions reduce wait times and improve enjoyment. Categorize and route tickets to the appropriate departments or agents, leading to efficient handling and faster resolution times. Gather information about the client’s issue and offer tailored approaches or escalate to a human agent when necessary. Empower users to resolve simple issues themselves through interactive troubleshooting guides and knowledge base articles.

    Toolset

    • Vertex AI

    • Rasa

    • Open AI

    • LLaMA 2

    • Dialogflow

    • Cohere

    • Azure Cognitive Services

    • AWS Lex

    Core Steps of Successful Chatbot Implementation

    • Consulting

      We don’t just want to know what you do; we want to understand your aspirations, your challenges, and your vision for the future. Our journey begins with chatbot consulting – a deep dive into your business. MOCG experts engage in insightful conversations with your team, analyzing your existing processes, customer interactions, and pain points. This comprehensive assessment allows us to craft a bespoke strategy that aligns perfectly with your objectives, whether it’s boosting satisfaction, streamlining operations, or driving sales. We go beyond surface-level analysis, delving into your user demographics, their preferences, and their typical interaction patterns. This granular understanding allows us to design a bot persona that resonates with your audience and fosters meaningful engagement. 

    • Development

      We are crafting intelligent digital assistants capable of handling a spectrum of tasks, from answering simple queries to executing complex transactions. With a clear understanding of your needs, our skilled masters bring your AI tool to life through chatbot development. Master of Code Global’s engineering process prioritizes both functionality and user experience, making sure your bot is not only efficient but also engaging and delightful to interact with. We use the latest advancements in artificial intelligence and natural language processing to create chatbots that understand human language nuances, adapt to different conversation styles, and give unique responses. Our focus on continuous learning helps your tool evolve over time, becoming smarter and more effective with each interaction.

    • Integration

      A chatbot that operates in isolation is like a lone wolf – powerful but limited in its impact. At MOCG, we make sure the bot becomes an integral part of your technology ecosystem. Our integration specialists seamlessly weave your new digital assistant into your existing IT infrastructure, including CRM, ERP, and other critical platforms. This guarantees a smooth transition, minimizes disruption to operations, and maximizes the value of your investment. For instance, with AI chatbot CRM integration, we connect the tool to your system to access customer data, activating individualized interactions and proactive support. We meticulously map out data flows, establish secure connections, and configure APIs to bring seamless communication between your AI tool and other systems. 

    • Staff Training

      A powerful tool is only as effective as the people who wield it. That’s why we prioritize the education of your specialists, empowering them to harness the full potential of your new chatbot. Our comprehensive training programs cover everything from basic troubleshooting and daily management to advanced performance analysis and optimization. We equip your staff with the knowledge and skills to confidently manage the bot, monitor its performance, and continuously improve its effectiveness. We also provide ongoing support and resources, assuring your team feels comfortable and confident in their ability to utilize AI technology and drive business success.

    Which Industries Can Benefit from Chatbot Integration Services?

    Connect a Custom-Built Chatbot to Your Go-To Platforms

    Real Results: In-Depth Look at Successful Integrations

    Latest case studies
    Aveda

    Aveda
    Chatbot

    • bullet_icon +378% growth in lifetime users
    • bullet_icon 6,918 bookings in 7 weeks
    • bullet_icon 7.67x weekly booking increase

    Master of Code created the appointment booking Aveda Chatbot, with an additional feature set to connect users to their customer service team

    Learn More
    Aveda Learn More
    Luxury Escapes

    Travel
    Chatbot

    • bullet_icon 3x higher conversion rate
    • bullet_icon $300K+ revenue in first 90 days
    • bullet_icon 89% reply rate

    We created a friendly, guided conversational experience that allows users to self-serve and get immediate answers to their pressing concerns

    Learn More
    Luxury Escapes Learn More
    Satellite-Radio-Provider-Chatbot

    Self-Service
    Bot

    • bullet_icon 120K average weekly users
    • bullet_icon 80% containment rate of stream
    • bullet_icon +46% improvement in subscribes

    We created a friendly, guided conversational experience that allows users to self-serve and get immediate answers to their pressing concerns

    Learn More
    Satellite-Radio-Provider-Chatbot Learn More
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    Our Satisfied Clients Speak

    Chatbot Development for Global Travel Company
    The Project
    • development Custom Software Development
    • check$10,000 to $49,999
    • calendarNov. 2018 - Feb. 2019
    project summary

    Master of Code Global developed a Facebook chatbot for a travel company and integrated it with the company’s API, LiveChat, Google Maps, and Salesforce. The chatbot is accessible across multiple globa

    5.0

    Quality

    5.0

    Schedule

    5.0

    Cost

    5.0

    Willing to Refer

    5.0
    The Review “The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.” Feedback summary

    “The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.”The chatbot not only drove $500,000 in revenue within the first few months but also achieved 3X better conversion than the website and an 89% user response rate. Master of Code Global proved to be creative and technical experts in the chatbot space. They met deadlines and communicated

    The reviewer VP of Digital Marketing, Luxury Escapes
    user_icon Matt Meisner
    • servicesHospitality & leisure
    • mapAustin, Texas
    • employee201-500 Employees
    • phonePhone Interviewquestion_mark
    • verifiedVerified
    clutch
    READ FULL REVIEW
    Chatbot Development for Tom Ford Beauty
    The Project
    • development Social Media Marketing
    • check$10,000 to $49,999
    • calendarNov. 2019 - Jan. 2020
    project summary

    Master of Code Global developed a Chatbot to assist holiday shoppers on the client's e-commerce site. Their team generated both the NLP and NLG and set up the hosting account for the bot.

    5.0

    Quality

    5.0

    Schedule

    5.0

    Cost

    5.0

    Willing to Refer

    5.0
    The Review "It was such a pleasure working with them." Feedback summary

    "It was such a pleasure working with them."As a result of Master of Code Global's work, the client was able to generate online sales and boost engagement. Their attention to detail, proactivity, and reactivity is impressive. They were consistently available and supportive.

    The reviewer Media & Consumer Engagement Manager, Tom Ford Beauty
    user_icon Axelle Basso Bondini
    • servicesBeauty & Cosmetics
    • mapNew York City, New York
    • employee5,001-10,000 Employees
    • phoneOnline Reviewquestion_mark
    • verifiedVerified
    clutch
    READ FULL REVIEW
    Facebook Chatbot Development for Beauty Line
    The Project
    • developmentServices Custom Software Development
    • check$50,000 to $199,999
    • calendarJan. 2017 - Ongoing
    project summary

    Master of Code develops Facebook chatbots to support the company's promotions for in-store services as needed.

    5.0

    Quality

    5.0

    Schedule

    5.0

    Cost

    5.0

    Willing to Refer

    5.0
    The Review “...the chatbot increased online bookings by 50%.” Feedback summary

    “...the chatbot increased online bookings by 50%.”Master of Code not only provides extremely helpful chatbot features but also goes above and beyond to improve the user experience. Their services have had a significantly positive impact on the business, and their team continues to be great to work with overall.

    The reviewer Assistant Manager of Consumer Engagement, Beauty Supply Company
    user_iconAnonymous
    • servicesConsumer Products
    • mapMinneapolis, Minnesota
    • employee1,001-5,000 Employees
    • phonePhone Interview question_mark
    • verifiedVerified
    clutch
    READ FULL REVIEW

    Get Further Insights Into Smooth Chatbot Integration

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