Custom CRM Development Services

Maximize your ROI with a client relationship management system built for results. Our custom CRM development services focus on delivering measurable outcomes, from increased sales and higher retention rates to elevated productivity and data-driven decision-making.

  • 50+

    projects were successfully delivered by our team

  • ISO 27001

    certification guarantees our solutions adhere to global security standards

  • 9.2

    is the average client satisfaction score our clients report for the services

Custom CRM Solutions: A Full Suite of Development Services

  • Scale Effortlessly, Respond Rapidly with Our Cloud-Based CRM

    Maximize your CRM’s potential with a cloud-driven architecture designed for flexibility and scalability. Built on industry-leading platforms like AWS, Azure, or Google Cloud, our solutions offer robust security, disaster recovery, and automatic updates. Real-time data synchronization ensures your team has the latest insights at their fingertips, regardless of location. With predictable costs and minimal infrastructure requirements, our cloud-enabled tools empower your business to adapt and grow with ease.

  • Tailor-Made CRM: Your Business, Your Rules

    With our CRM development services, you can break free from the limitations of generic platforms with a solution created exclusively for your company. We meticulously analyze your workflows, sales processes, and consumer interactions to craft a CRM that reflects your unique brand identity and operational needs. From customized data fields and reporting dashboards to automated procedures and integrations with third-party systems, our app arms your managers with the instruments they need to boost revenue generation and nurture client relationships.

  • On-the-Go Customer Management with Mobile CRM

    Equip your sales, marketing, and support teams with a mobile-first experience. Our native applications for iOS and Android are prepared to provide unhindered access to critical client records, allowing your employees to stay connected and productive. With features like real-time updates and intuitive interfaces optimized for mobile devices, our CRM software development company enables your organization to close deals, resolve consumer issues, and capture leads from anywhere. Elevate productivity and accelerate selling cycles to guarantee top-notch user experiences with a tool that’s always within reach.

  • CRM Integration for a 360-Degree Customer View

    Do you want to maximize the value of your application by integrating it with your existing ecosystem? Our experts specialize in connecting your CRM with marketing automation instruments, client care systems, eCommerce platforms, ERP software, and more. By breaking down data silos and enabling smooth information flow between mechanisms, we create a centralized consumer viewpoint, optimize processes, and drive informed decision-making across your institution.

  • Stress-Free Migration for Enhanced Functionality

    Upgrading to a new CRM or consolidating multiple systems? Master of Code Global guarantees a seamless transition of your valuable client records. We meticulously map and transfer your datasets, minimizing downtime and ensuring data integrity. Our proven migration process includes data cleansing, validation, and testing to minimize disruption during the handover. Moreover, our post-switch assistance gets your team up to speed quickly, securing long-term success and maximizing your return on investment.

  • Customizable Solutions for Changing Needs

    Your CRM should be as unique as your business. Our platform development services allow you to tailor the application to any specific functions, branding, and industry requirements. We go beyond surface-level adjustments, offering a deep adaptation of modules, fields, dashboards, reports, and embeddings. Whether you need tailored workflows to automate repetitive tasks, personalized panels to visualize key metrics, or integrations with third-party applications, our CRM developers deliver apps that enable your firm to operate at its peak efficiency.

Custom CRM Development Services with Tailored Functionalities

  • Managed Services
    Precise Marketing & Sales

    A 360-degree view of your prospects within your CRM provides the detailed profiles and robust analytics needed to identify high-quality leads. Your brand can rely on it to use customer data, creating special offers that resonate and boost the effectiveness of cross-selling and upselling. Free your salespeople from routine tasks to focus on closing deals, and track lead sources to optimize your strategies. And don’t forget about building trust and loyalty through personalized interactions for long-term growth.

  • Mobile App Development
    Proactive Client Service

    A user-centric approach is the linchpin of every successful business. MOCG, as a custom CRM development company, supplies your support and field service teams with a complete communication history and distinctive recommendations for issue resolution. Automate case management, monitor incoming requests, and analyze user feedback to pinpoint areas for improvement. Arm employees with the tools they need to deliver exceptional assistance. They will be able to build strong buyer relationships and turn each interaction into a positive experience.

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    Smooth Order & Billing Management

    Simplify your financial operations and enhance client satisfaction with a system that integrates seamlessly with your order and checkout processes. Manage quotes, sales inquiries, and invoices in one centralized location, eliminating manual info entry and reducing errors. Take advantage of our services to optimize billing cycles and generate statements with customizable templates. Gain analysis of team performance, revenue trends, and payment records, guiding you towards data-informed decisions that improve your bottom line.

  • Omnichannel Feedback Collection

    Transform suggestions into your most valuable asset. Our solutions are adaptable to various channels – surveys, social media, online reviews, and more – consolidating all insights into a single, actionable dashboard. You get the chance to analyze sentiment, identify tendencies, and uncover hidden opportunities for improvement. With this in place, your brand can respond promptly to consumer concerns, monitoring feedback over time and measuring the impact of your customer service initiatives.

  • Interactive Reporting

    Your CRM is a treasure trove of data, which becomes invaluable when translated into feasible strategies. With customized reports that go beyond standard dashboards, you are capable of visualizing key metrics and tracking progress towards your unique goals. Slice and dice the data, turning it into foresight, privileging you to make proactive and smart choices. Scrutinize deals, client engagement, marketing ROI, and more, all in one place. Thanks to our applications, you gain an insight-driven roadmap to achieve your ambitious growth plans.

Vertical CRM Solutions: Maximize Results in Your Industry

  • Telecom


    Complex billing cycles and service usage patterns? No problem. A bespoke CRM empowers telecom providers to offer personalized promotions, proactively manage churn, and deliver exceptional customer experiences.

  • Insurance


    Claims processing, policy renewals, and multi-channel client conversations can be overwhelming. With specialized CRMs, you can streamline operations, automate key processes, and identify cross-selling opportunities for your business.

  • Healthcare


    In the fast-paced medical field, patient engagement and efficient communication are paramount. We provide healthcare organizations with support in handling appointments, user records, and interactions, ensuring they remain HIPAA compliant.

  • Retail

    Retail & eCommerce

    From personalized recommendations to data-driven marketing campaigns, a retail-focused CRM unlocks shopping insights to drive sales and foster retention. Track purchases, manage loyalty programs, and optimize your trading strategy with ease.

  • Finance

    Banking & Finance

    Do you want to build trust and deliver customized financial services with a secure, compliant CRM tailored for the industry? Let us create a solution that will guide client relationships, monitor goals, and automate compliance processes while guaranteeing data integrity.

  • Transportation


    The car sales and service journey is complex. That’s why our CRMs are set to simplify it by tracking communication history, supervising inventory and pricing, and supplying you with strategic info to fine-tune your commerce strategies.

  • Education


    Fostering student success goes beyond the classroom. An education-focused CRM helps institutions oversee enrollment, track academic progress, and facilitate communication between students, teachers, and parents, creating a more connected learning environment.

  • Travel&Hospitality

    Travel & Hospitality

    For most businesses, it’s challenging to ensure exceptional guest experiences and repeat bookings. However, with a niche-specific CRM, you can easily control reservations, personalize offerings, regulate retention initiatives, and refine marketing efforts for maximum impact.

  • Airports

    Airports and Airline

    From check-in to baggage tracking, an aviation-oriented CRM speeds up operations, enhances communication tactics, and ensures a smooth passenger journey. Get the chance to manage flight schedules, crew assignments, and inquiries with a single, integrated platform.

Your Success, Our Priority: The Benefits of Partnering for CRM Development

  • Domain Knowledge

    Our team boasts a deep understanding of niche best practices, ensuring your solution aligns perfectly with your business goals and delivers tangible results. We also offer focused services like POC development to help you validate your CRM idea before investing in a full-scale app.

  • Stress-Free Delivery

    Experience a hassle-free application-building journey with our proven project management methodologies. Our CRM developers prioritize clear communication, regular updates, and proactive issue resolution to ensure a smooth and successful launch of your custom solution.

  • Agile Development

    Our company prides itself on transparent cooperation and realistic timelines. Your CRM will be meticulously crafted to guarantee top-notch quality while meeting your expectations. For those testing the waters, we suggest our MVP development services to get you started quickly and efficiently.

  • Flexible Collaboration Options

    Choose the model that best suits your needs. Whether you require staff augmentation, a dedicated development team, or full project outsourcing, we have versatile partnership models to fit your resources and budget.

  • Robust Security Measures

    Data safety is paramount for software development services. Our ISO 27001 certification demonstrates our commitment to safeguarding your sensitive customer information, adhering to the highest international security standards.

Real-World Impact: Our Solutions in Action

Don't Just Take Our Word For It: See What Our Clients Say

Chatbot Development for Global Travel Company
The Project
  • development Custom Software Development
  • check$10,000 to $49,999
  • calendarNov. 2018 - Feb. 2019
project summary

Master of Code Global developed a Facebook chatbot for a travel company and integrated it with the company’s API, LiveChat, Google Maps, and Salesforce. The chatbot is accessible across multiple globa








Willing to Refer

The Review “The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.” Feedback summary

“The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.”The chatbot not only drove $500,000 in revenue within the first few months but also achieved 3X better conversion than the website and an 89% user response rate. Master of Code Global proved to be creative and technical experts in the chatbot space. They met deadlines and communicated

The reviewer VP of Digital Marketing, Luxury Escapes
user_icon Matt Meisner
  • servicesHospitality & leisure
  • mapAustin, Texas
  • employee201-500 Employees
  • phonePhone Interviewquestion_mark
  • verifiedVerified
Chatbot Development for Tom Ford Beauty
The Project
  • development Social Media Marketing
  • check$10,000 to $49,999
  • calendarNov. 2019 - Jan. 2020
project summary

Master of Code Global developed a Chatbot to assist holiday shoppers on the client's e-commerce site. Their team generated both the NLP and NLG and set up the hosting account for the bot.








Willing to Refer

The Review "It was such a pleasure working with them." Feedback summary

"It was such a pleasure working with them."As a result of Master of Code Global's work, the client was able to generate online sales and boost engagement. Their attention to detail, proactivity, and reactivity is impressive. They were consistently available and supportive.

The reviewer Media & Consumer Engagement Manager, Tom Ford Beauty
user_icon Axelle Basso Bondini
  • servicesBeauty & Cosmetics
  • mapNew York City, New York
  • employee5,001-10,000 Employees
  • phoneOnline Reviewquestion_mark
  • verifiedVerified
Facebook Chatbot Development for Beauty Line
The Project
  • developmentServices Custom Software Development
  • check$50,000 to $199,999
  • calendarJan. 2017 - Ongoing
project summary

Master of Code develops Facebook chatbots to support the company's promotions for in-store services as needed.








Willing to Refer

The Review “...the chatbot increased online bookings by 50%.” Feedback summary

“...the chatbot increased online bookings by 50%.”Master of Code not only provides extremely helpful chatbot features but also goes above and beyond to improve the user experience. Their services have had a significantly positive impact on the business, and their team continues to be great to work with overall.

The reviewer Assistant Manager of Consumer Engagement, Beauty Supply Company
  • servicesConsumer Products
  • mapMinneapolis, Minnesota
  • employee1,001-5,000 Employees
  • phonePhone Interview question_mark
  • verifiedVerified

A Strategic Approach to Building Your CRM Ecosystem

Every business is unique, and your CRM should be too. Our collaborative approach ensures your tool is tailored to the specific needs, goals, and workflows. We guide you through a six-step process, from initial discovery to launch and beyond.

  • Step 1

    Requirement Gathering & NDA

  • Step 2

    Discovery & Vision Alignment

  • Step 3

    Solution Design & Prototyping

  • Step 4

    Agile Development & Iterative Testing

  • Step 5

    Deployment, Training & Launch

  • Step 6

    Continuous Improvement & Dedicated Support

Your Business Vision Meets Technology Mastery Now

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