Travel Chatbots: How is the Art of Journey Reimagined in the Digital Age?
Did you know that an impressive 84.76% of American adults planned to travel this summer? Surprisingly, for the 32% who ...
Conversational AI in Travel & Hospitality
Revolutionize guest interactions with intelligent automation that anticipates needs and personalizes experiences. Conversational AI in travel & hospitality empowers you to streamline bookings, offer tailored recommendations, and provide seamless assistance, driving satisfaction from pre-arrival to departure.
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76.9%
of consumers prefer hotels with automated customer service solutions.
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30%
potential increase in direct bookings is possible with chatbots.
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32%
of travel industry revenue is projected to be AI-influenced by 2024.
How Your Business Can Thrive with Conversational Solutions
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Airports & Airlines
Interactive agents revolutionize the passenger journey with pre-flight FAQs, real-time status updates, and AI-driven rebooking assistance during disruptions, minimizing stress and enhancing the travel experience.
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Hotels
Conversational AI for hotels acts as a virtual concierge, providing room service requests, tailoring local activity recommendations based on preferences, and seamlessly resolving guest queries around the clock.
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Rental Car Companies
AI chatbots simplify the rental process by matching customers with ideal vehicles. They also provide instant roadside support with location tracking and offer personalized upselling options for seamless and convenient trips.
Practical AI Applications in the Hospitality Sector
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Smooth Reservations
Hotels use chatbots to assist guests with room selection, availability inquiries, and secure reservations around the clock. Such customer-centric AI-driven support mitigates friction in the process and minimizes booking abandonment.
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FAQ Helpdesk
Conversational AI in hospitality empowers your business to deliver prompt and accurate answers to common questions 24/7. As a result, the technology reduces staff workload and enhances traveler’s experience. Moreover, immediate assistance solidifies your brand’s reputation for efficiency and comfort.
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Contactless Hospitality
Visitors are empowered to manage the check-in and check-out processes directly through their devices. Conversational systems eliminate wait times, maximize convenience, and position your organization as a modern, tech-savvy establishment.
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Tailored Marketing
You can capture valuable insights with the help of bots and use this knowledge to craft personalized campaigns that resonate with each client. They will keep your guests engaged and coming back for more, which ultimately fuels business growth.
Proven Conversational AI Use Cases for the Travel Industry
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Effortless Booking
Conversational AI in travel simplifies complex trip arrangements. It helps guests compare prices across different platforms, find the ideal accommodation based on their needs, and even arrange additional services like airport transfers, ensuring a smooth traveling experience.
7.67x
increase in average weekly bookings was observed after the launch of the Aveda bot
Source: Aveda
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Personalized Deals & Incentives
By understanding guest preferences, conversational agents strategically offer custom-fit packages, loyalty rewards, and promotions. With this flexible approach, your travel business can improve client net promoter score and directly propel conversions, driving positive ROI.
$300,000
of sales revenue was generated by the Luxury Escapes’ assistant with tailored deals
Source: Luxury Escapes
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Instant Service for Common Queries
Virtual agents handle frequent questions about destinations, visa requirements, packing tips, and local weather without human intervention. As a result, your staff is able to focus on high-priority requests, generate new business opportunities, and raise the quality of services.
19.6%
retention rate was achieved by the WSL FAQ bot after its deployment
Source: World Surf League
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Responsive AI Support
With AI chatbots, travellers receive immediate and proactive assistance across all stages of their journey. From answering pre-trip inquiries and resolving on-site issues to collecting feedback, these tools boost guest satisfaction which translates to increased purchases.
12%
conversion was attained by an AI-powered travel bot, which is 3x higher than the website’s
Source: Luxury Escapes
What Advantages Conversational Solutions Bring to the Table
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Efficient Support Delivery
With Conversational AI services, you streamline operations by automating routine inquiries. This empowers your team to focus on complex issues and revenue-generating activities while AI gathers insights to enhance support strategies.
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Omnichannel Engagement
Meet your guests where they are. Whether it’s your website, mobile app, or social media, virtual assistants ensure consistent guidance that maximizes accessibility and convenience. This level of personalization orchestrates guest journeys that inspire.
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Proactive Information Management
Keep the customers proactively informed with AI-powered features. It handles flight updates, cancellations, and weather alerts, reducing disruptions while demonstrating your commitment to a seamless travel experience.
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Reduce Operational Costs
Conversational systems scale your support without increasing headcount, leading to significant cost savings. They allow your employees to prioritize high-impact responsibilities that directly contribute to your bottom line.
Our Conversational AI Wins in Travel & Hospitality
Latest case studies
Travel
Chatbot
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3x
higher conversion rate
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$300K+
revenue in first 90 days
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89%
reply rate
We created a friendly, guided conversational experience that allows users to self-serve and get immediate answers to their pressing concerns
Learn More
Tagible
for Travel
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2 years of work resulting in a successful product
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5 masters involved in the development
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Increased the number of online bookings
MOCG developed Tagible for Travel to help companies increase bookings by inspiring potential customers to take action.
Learn More
Embeddable
Voice Bot
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Native app compatibility
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Lightweight solution
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Accelerated time-to-market
A framework that significantly increases time-to-market for our clients’ solutions, turning apps into a voice-activated powerhouses.
Learn More
From Our Customers: Stories of Partnership and Growth
Custom Web Dev & Design for Coaching Directory
The Project
Cloud Consulting & SI Custom Software Development IoT Development Mobile App Development UX/UI Design Web Design
$200,000 to $999,999
Nov. 2017 - Ongoing
Master of Code Global has helped rebuild the site of a coaching directory. They've restructured the entire site and its database, migrated all the data, and implemented a cloud structure and security
5.0
Quality
4.5Schedule
5.0Cost
4.5Willing to Refer
5.0
The Review
"We're impressed with their expertise in web and database development."
Feedback summary
"We're impressed with their expertise in web and database development."Master of Code has successfully completed the project within a reasonable timeframe. The vendor provides updates and feedback on a daily basis to ensure both sides are always on the same page. Their extensive knowledge and technical expertise continue to impress the internal team.
The reviewer
Director of Operations, Clell Wade Coaches Directory
Jennifer Mann
Jennifer Mann
Advertising & marketing
Cassville, Missouri
11-50 Employees
Online Review
Verified
Chatbot Development for Global Travel Company
The Project
- Custom Software Development
- $10,000 to $49,999
- Nov. 2018 - Feb. 2019
Master of Code Global developed a Facebook chatbot for a travel company and integrated it with the company’s API, LiveChat, Google Maps, and Salesforce. The chatbot is accessible across multiple globa
5.0
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0
The Review
“The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.”
Feedback summary
“The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.”The chatbot not only drove $500,000 in revenue within the first few months but also achieved 3X better conversion than the website and an 89% user response rate. Master of Code Global proved to be creative and technical experts in the chatbot space. They met deadlines and communicated
The reviewer
VP of Digital Marketing, Luxury Escapes
Matt Meisner
Matt Meisner
- Hospitality & leisure
- Austin, Texas
- 201-500 Employees
- Phone Interview
- Verified
Web Development Project for Entertainment Brand
The Project
- Web Development
- $50,000 to $199,999
- Jan. - Apr. 2020
A media and entertainment brand hired Master of Code Global to redesign one of their websites, add additional functionality, and match the brand guidelines.
5.0
Quality
5.0Schedule
5.0Cost
4.5Willing to Refer
5.0
The Review
"The Master of Code team were always open to the conversation and helpful every step of the way."
Feedback summary
"The Master of Code team were always open to the conversation and helpful every step of the way."Upon launching the project, the company's internal team received positive feedback from stakeholders regarding the additional features that are now included. The company appreciated the Master of Code team's consistency in delivering good results every time they work together.
The reviewer
Digital Product Owner, Media & Entertainment brand
Anonymous
Anonymous
- Sports
- San Francisco, California
- 201-500 Employees
- Online Review
- Verified
Learn More about the Strategic Use of AI in Travel and Hospitality
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