6 Ways Rich Communication Services (RCS) is Being Used By Top Businesses
In the summer of 1994, Internet banking didn’t exist in the US (most US consumers hadn’t even heard of Internet ...
RCS Business Messaging
Transform your customer service strategy with RCS Business Messaging (RBM), making every interaction a gateway to enhanced brand presence, higher sales conversions, and improved profit margins. Enhance your client success and support functions by upgrading your business to custom SMS use cases with rich communication services.
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$15B
in additional messaging revenue is expected to be generated from 2024 to 2028
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40%
increase in click-through rates can be achieved by shifting from SMS
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74%
of buyers are more inclined to interact with brands using RCS Business Messaging
One Tool to Rule Them All: RCS Business Messaging Real-World Applications
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Secure Transactions and Verifications
Enhancing customer experience in the banking sector, rich communication services bring top-tier security to in-app payments and authentication processes. The integration of OTPs ensures safer and more reliable financial operations.
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Efficient Booking Management
In the hospitality industry, RBM simplifies reservation handling and promotes effective cross-selling opportunities. Airlines and travel agencies benefit from enhanced traveler interaction and revenue growth.
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Customized Product Browsing
Google RCS Business Messaging empowers retailers to offer buyers a personalized shopping journey with tailored selections. This method is driving increased loyalty and deals by aligning closely with user preferences.
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Order Updates and Confirmations
RCS technology offers immediate notifications on shipments and deliveries, facilitating more accurate tracking and improved inventory control in logistics. Such an element aids in optimizing supply chain procedures and minimizing transportation discrepancies.
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Targeted Promotional Messaging
Segmented marketing outreach and feature upgrades sent via a rich message are cultivating client engagement for telecommunications companies. This strategic approach has shown effectiveness in raising service uptake.
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Feedback Collection
In customer care, it can also be employed to solicit and collect reviews and comments. This direct mechanism is crucial for continual support improvement and consumer retention.
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Shopping Cart Follow-Ups
eCommerce platforms can use conversational messaging to tactfully remind clients about their abandoned shopping carts. The strategy results in reducing cart uncompleted purchase rates and boosting sales.
Strategic Advantages of Google RCS for Business Communication
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Maximized Customer Engagement
RBM transforms conversations by incorporating multimedia elements, enriching the user experience, and encouraging more meaningful relations with the brand.
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Heightened Conversion Ratios
Companies using the technology benefit from enhanced open rates, guaranteeing that their messages reach the target audience and capture the attention facilitating the success of marketing campaigns.
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Cost-Effectiveness Solution
Google RCS Business Messaging stands out as an economical alternative, igniting lasting relationships with consumers without the hefty costs associated with traditional promotional channels.
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Advanced User Behavior Analytics
Rich communication services provide extensive insights into client interactions, giving businesses valuable details for data-driven sales strategies.
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Improved Reception and Reading Rates
With its integration into default apps, like AI chatbots, RCS expands visibility, ensuring that messages not only arrive but also resonate with the intended recipients.
RCS Business Messaging: Offering Features That Draw Clients to Your Brand
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Interactive Buttons and Suggested Replies
RBM facilitates smoother dialogues with pre-set answers and action prompts, allowing users to respond quickly and efficiently to messages.
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Enhanced Privacy and Safety
The technology prioritizes consumer trust with robust security measures like end-to-end encryption, safeguarding all business-customer interactions.
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Rich Messages and Engaging Experience
RCS delivers an immersive chat environment with customized media and interactive elements, enriching the overall client conversations.
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Brand Verification
This feature places a validation badge next to the company’s name, immediately boosting credibility and fostering a stronger connection with your customers.
Experience RCS Messaging in Action: Watch the Demo
Transform your customer's shopping journey with RCS. Check the video and see how a chatbot can streamline the buying process, answer product questions, and personalize recommendations.
Check Out What Our Clients Say
Chatbot Development for Tom Ford Beauty
The Project
Social Media Marketing
$10,000 to $49,999
Nov. 2019 - Jan. 2020
Master of Code Global developed a Chatbot to assist holiday shoppers on the client's e-commerce site. Their team generated both the NLP and NLG and set up the hosting account for the bot.
5.0
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0
The Review
"It was such a pleasure working with them."
Feedback summary
"It was such a pleasure working with them."As a result of Master of Code Global's work, the client was able to generate online sales and boost engagement. Their attention to detail, proactivity, and reactivity is impressive. They were consistently available and supportive.
The reviewer
Media & Consumer Engagement Manager, Tom Ford Beauty
Axelle Basso Bondini
Axelle Basso Bondini
Beauty & Cosmetics
New York City, New York
5,001-10,000 Employees
Online Review
Verified
Chatbot Development for Global Travel Company
The Project
- Custom Software Development
- $10,000 to $49,999
- Nov. 2018 - Feb. 2019
Master of Code Global developed a Facebook chatbot for a travel company and integrated it with the company’s API, LiveChat, Google Maps, and Salesforce. The chatbot is accessible across multiple globa
5.0
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0
The Review
“The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.”
Feedback summary
“The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.”The chatbot not only drove $500,000 in revenue within the first few months but also achieved 3X better conversion than the website and an 89% user response rate. Master of Code Global proved to be creative and technical experts in the chatbot space. They met deadlines and communicated
The reviewer
VP of Digital Marketing, Luxury Escapes
Matt Meisner
Matt Meisner
- Hospitality & leisure
- Austin, Texas
- 201-500 Employees
- Phone Interview
- Verified
iOS App and Web Platform Dev for Hospital SaaS
The Project
- Custom Software Development
- $200,000 to $999,999
- Jan. 2016 - Ongoing
Master of Code Global designed, developed and launched two iOS applications and a software platform that is cloud native to AWS. They also developed a robust open API and consulted on UI.
5.0
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0
The Review
"They should keep up the good work."
Feedback summary
"They should keep up the good work."Their deliverables have received praise from end customers with a focus on their support for strategic decision-making. Master of Code Global is focused on continuous improvement. They can draw on their technical expertise and commitment to understanding project specifics to provide h
The reviewer
CEO, Facility Health Inc.
Christian Fernando
Christian Fernando
- Information technology
- Grand Rapids, Michigan
- 1-10 Employees
- Online Review
- Verified
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