Master of Code Global - Conversational AI technology company

AI-Powered Conversational Solutions

We partner with world's leading companies to design and develop conversational experiences. Let us help you connect your brand with customers where they communicate today. Chat or voice.

Let’s Chat

Easily book complimentary beauty services at Aveda stores across the US and UK. Connect with Aveda’s customer service team and enjoy seasonal product updates.

Aveda Chatbot

Easily book complimentary beauty services at Aveda stores across the US and UK. Connect with Aveda’s customer service team and enjoy seasonal product updates.

Events, Athletes, and More. A fun way for users to interact with and watch WSL.

Events, Athletes, and More. A fun way for users to interact with and watch WSL. - Events, Athletes, and More. A fun way for users to interact with and watch WSL.

WSL Chatbot

Events, Athletes, and More. A fun way for users to interact with and watch WSL.

T-Mobile Chatbot

An interactive purchasing experience. Giving users the ability to sign up for T-Mobile and buy a smartphone.

We Offer Custom Integrations
to Suit your Business Needs

Chatbots can answer a number of requests, but sometimes humans may need to join the conversation. Whether you need your bot to search a knowledge base, connect to a CRM or offer a live agent handover, our technical team can make platform to platform transitions seamless.

Bot to Customer Support Agent Handovers Made Simple

For live chat integrations, the conversation can be passed from the bot to a human agent and stay in the bot experience the entire time. Say goodbye to clunky transitions and annoying pop-ups where users normally would have to wait for new tabs and windows to open. Our chatbots can help evaluate user messages and if the bot can’t address the query, a live chat agent can seamlessly and instantly take control of the conversation and address users directly.

Image: Bot to Consumer Handovers Made Simple

Our Chat Development Approach

We build smart, intuitive, complex, and engaging bots. We stay on top of the latest technologies and practices, rapidly incorporating our learnings into the bots we build.

Business Analysis
Our strategy team will work with you to outline what problems and use cases you want your bot to solve. We take the time to understand your business goals, and how AI can achieve them.
Conversational Design
We go beyond simple replies and deliver high-quality solutions. Our conversational designers will create an engaging flow, develop your bot’s personality, to have meaningful conversations with your customers.
Engineering and Integrations
Our full stack developers build on the best bot platforms, and can action complex integrations. We use deep learning natural language understanding (NLU) and sentiment analysis to ensure your bot is trained to resolve your customers’ queries.
Complex backend integrations
Whether you need API connections, or handovers to a live agent, our team can integrate into the most popular CRM platforms to make your bot even more powerful.
Iterate and Optimize
Our Quality Engineers and Natural Language Understanding specialists will thoroughly test and enhance your bot’s understanding quality and performance.
Conversation Consulting
Once your chatbot is launched, your dedicated support team will develop conversational strategies and define metrics and analytics to track success.

We Leverage Leading Platforms
and NLP Tools to Build Intelligent Bots

What Others Say

Andrew Yaroshevsky Chatfuel
Master of Code are a pleasure to deal with. They have established top expertise for developing chatbots on our platform. MOC’s team consistently delivers top-notch products for our clients and always beats expectations. All of it results in positive feedback and great experiences for our client’s users. We work with many development teams, and Master of Code are second to none in effective communication, problem solving, technical expertise, and overall project management.
Andreas Soellner LivePerson
Special thanks to the Master of Code Team who have implemented the Agent Console based on the functional specification provided by Liveperson and throughout the process have been flexible, helpful and professional, going the extra mile to implement changes and fix issues during the testing phase.