Chatbot ROI Calculator
See the return you could get from implementing conversational AI across your business.
For the best results, have a good understanding of your current customer support volume, number of agents and their cost per year.
Master of Code clients have realized:
- Increased CSATs and NPS
- 200% uptick in agent efficiency
- Savings of $11M+ per year in agent costs
Use our calculator below to discover what savings your business could have.
SAVE 7.5%
$262,500
From $3,500,000
Service cost savings per year
1,200h.
From 16,000h.
Agent hours saved
0.38min.
From 5.0min.
Resolution time decreased by
72,000
From 960,000
Ticket volume decreased by
Chatbot Automation Rate
This is the percentage of the use cases that can be automated with the help of chatbot.
1%
40%
Bot type
The type of the bot is defined based on the use case.
Agent hours/month
The number of hours your average agent spends on the customer support work per month.
Number of agents
The number of live agents in your customer support team.
Agent cost/year
The budget your business spends on the customer support team.
Resolution time
The average time taken by the support agent to resolve the ticket once it is open.
Tickets vol./month
The average number of tickets processed by your business customer support team.
Additional benefits of conversational AI
- 24/7 support for your customers
- Increase customer resolutions without increasing headcount
- Automate multiple business processes
- Get data analytics of customer inquiries to action strategic decision making
- Solve common and repetitive customer pain points
- Enrich CX and increase CSAT
- Support an unlimited number of of customers in real-time
- Empower your live agents with improved workflows and productivity
- Generate and qualify leads automatically
