EU Accessibility Act for Chatbots: Expert Audit
Missed the EU Accessibility Act deadline? Be prepared to lose about 87M+ potential customers and pay up to €500,000 penalty! But it's not too late to act. Master of Code Global, with over 20 years in the field, can help you urgently address compliance gaps and make your chatbot truly inclusive.
Brands That Entrusted Us With Their Chatbot Experiences
Penalties and Business Impact of Non-Compliance
The EU Accessibility Act for chatbots is a core business reality, with June 28th, 2025, as an important compliance milestone. An inaccessible virtual assistant directly exposes your company to serious legal challenges and significant financial burdens, harming profits and your public standing. If your chatbot doesn't comply, what actual problems will your business have to navigate?
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Significant Financial Fines
While specific penalties are set by each EU Member State, they are designed to be impactful and can be severe. For instance, non-compliance could lead to fines of up to €60,000 in Ireland for severe violations, potentially reaching up to €500,000 in a major economy like Germany, and in some nations such as Hungary, penalties can even be linked to a percentage of annual turnover (e.g., 5%) or exceed €1 million for the most serious offenses. On top of such figures, many jurisdictions are also considering daily penalties, potentially up to €1,000 per day, for unresolved issues, making any delay in compliance extremely costly.
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Severe Brand Damage
Your company’s public image will take a direct hit. Non-compliance can swiftly lead to negative press and official public notices of your company’s failings. Customers are likely to complain and view your business as discriminatory or negligent, causing lasting harm to your brand’s trustworthiness and value.
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Lost Clients & Market Share
You will be cut off from a large segment of buyers. An inaccessible chatbot means 87M+ potential users—people with disabilities represent a significant market segment—simply cannot use your services or buy your products. This translates directly to lost sales and competitors gaining your forfeited market share.
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Costly Legal Battles & Lawsuits
Prepare for direct legal action beyond regulatory fines. Individuals or disability rights organizations can initiate legal proceedings against your business. This means not just the initial fines, but also expensive legal defense costs, potential court-ordered compensation, and lengthy, resource-draining litigation. In some Member States, there’s even potential for criminal liability for responsible individuals, including further fines or, in extreme cases, imprisonment (e.g., in countries like Ireland, this could be up to 18 months).
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Forced Service Changes & Operational Halts
Expect urgent, high-cost system overhauls. Market surveillance authorities can demand immediate fixes to your non-compliant products. This could involve product recalls, pulling services from the market, or a complete, costly redesign of your chatbot. Your operations could even be temporarily suspended until compliance is proven.
How Our Audit Helps Avoid These Risks
Don't let accessibility be an afterthought. By partnering with Master of Code Global for an audit, you get an experienced team that steps in immediately and dives deep into your chatbot's design and functionality. We go beyond simple checklists, providing a detailed analysis and a clear roadmap to compliance.
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Comprehensive Evaluation
We leave no stone unturned. Our professionals meticulously analyze your bot’s user interface, interaction design, and compatibility with assistive technologies. It’s also crucial to check how your solution behaves across different channels. We assess the clarity and simplicity of your virtual agent’s language, ensuring it is understandable for customers with varying cognitive abilities.
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Gap Analysis
The MOCG team pinpoints the precise areas where your solution falls short of accessibility standards. Our detailed examination detects any barriers that might prevent users with various needs from fully interacting with your chatbot. By identifying subtle usability issues often overlooked in standard testing, we help make the assistant user-friendly for everyone.
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Prioritized Roadmap
It’s crucial not just to point out problems but also to provide solutions. Our audit delivers a clear and actionable roadmap for bringing your bot into full compliance with the Act. You will get a clear, actionable plan for achieving compliance, prioritizing the most critical issues and outlining a step-by-step approach to remediation. This guarantees a smooth path to accessibility with minimal disruption to your business processes.
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Expert Assistance
Our team goes beyond identifying issues to offer practical and tailored suggestions. We provide specific guidance on how to improve your chatbot’s design, functionality, and content to make it inclusive for everyone. This includes advice on using appropriate color palettes, optimizing font sizes, implementing keyboard navigation, and crafting clear and concise flows, as well as full review of UI components, including buttons, carousels and many more.
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Detailed Reporting
You will receive a comprehensive audit report that clearly outlines our findings and recommendations. This document serves as a valuable resource for your development team and the whole organization, providing a clear understanding of the steps needed to achieve and maintain accessibility compliance.
Our Successful Chatbot Projects
Burberry
Chatbot
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Enhanced buyer engagement and loyalty
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Increased online sales and revenue generation
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Strengthened brand image and differentiation
Master of Code Global developed a Conversational AI concierge, integrated into Facebook Messenger, for a luxury global brand.
Learn More
GO Malta
Audit
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Documented bot persona & tone of voice
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Outlined main flows based on the analytical data
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Conversation design workshops from experts
Master of Code Global delivered a comprehensive chatbot audit with a future-ready framework for Generative AI integration
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Cancer
Chatbot
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1,500
active users
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75
essential references
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89
cancer types covered
MOCG optimized the chatbot for improved user flow, hassle-free access to indispensable materials, and comprehensive support
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Olympic Games Chatbot
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Increased user interaction and satisfaction
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Easy access to up-to-date information on games
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Deeper connections between fans
Master Of Code Global developed a chatbot that enables real-time interactions between fans and their sporting heroes.
Learn More
Why Partner with Master of Code Global
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20 Years of Driving Business Value
We excel in building solutions that drive tangible results for businesses worldwide. 20 years of experience have taught us how to create conversational tools that really boost customer engagement, streamline operations, and unlock new revenue streams. With such profound accessibility expertise, we can help you expand your market reach and tap into the immense potential of diverse audiences.
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Conversations that Convert
Our team of talented and experienced conversation designers goes beyond basic chatbot functionality to craft truly engaging and persuasive interactions. We understand how to use language, tone, and personality to create virtual assistants that not only provide information but also drive conversions and build lasting relationships with your customers.
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Security You Can Rely On
We understand that data safety is paramount for any business. The ISO 27001 certification we possess is a testament to our rigorous security protocols and our commitment to protecting your sensitive information. At Master of Code Global, we also stay up-to-date on the latest threats and vulnerabilities to regularly update our security measures and guarantee that your data is always safe.
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Industry Leaders Trust Us
Our client roster includes some of the world’s most demanding and innovative brands, including Tom Ford, Burberry, T-Mobile, Aveda, La Mer, Dr. Oetker, MTV, The New York Times, the Rio Olympic Games and many more. These organizations chose us for the ability to deliver cutting-edge solutions that meet their unique needs and exceed expectations. We bring the same level of dedication and expertise to every project, no matter the size or scope.
Client Voices: What They Say About Our Services
Social Media Marketing
$10,000 to $49,999
Nov. 2019 - Jan. 2020
Master of Code Global developed a Chatbot to assist holiday shoppers on the client's e-commerce site. Their team generated both the NLP and NLG and set up the hosting account for the bot.
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0"It was such a pleasure working with them."As a result of Master of Code Global's work, the client was able to generate online sales and boost engagement. Their attention to detail, proactivity, and reactivity is impressive. They were consistently available and supportive.
Axelle Basso Bondini
Beauty & Cosmetics
New York City, New York
5,001-10,000 Employees
Online Review
Verified
- Custom Software Development
- $10,000 to $49,999
- Nov. 2018 - Feb. 2019
Master of Code Global developed a Facebook chatbot for a travel company and integrated it with the company’s API, LiveChat, Google Maps, and Salesforce. The chatbot is accessible across multiple globa
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0“The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.”The chatbot not only drove $500,000 in revenue within the first few months but also achieved 3X better conversion than the website and an 89% user response rate. Master of Code Global proved to be creative and technical experts in the chatbot space. They met deadlines and communicated
Matt Meisner
- Hospitality & leisure
- Austin, Texas
- 201-500 Employees
- Phone Interview
- Verified
- Services Custom Software Development
- $50,000 to $199,999
- Jan. 2017 - Ongoing
Master of Code develops Facebook chatbots to support the company's promotions for in-store services as needed.
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0“...the chatbot increased online bookings by 50%.”Master of Code not only provides extremely helpful chatbot features but also goes above and beyond to improve the user experience. Their services have had a significantly positive impact on the business, and their team continues to be great to work with overall.
Anonymous
- Consumer Products
- Minneapolis, Minnesota
- 1,001-5,000 Employees
- Phone Interview
- Verified
