Chatbot Consulting Services
Transform your business with our strategic Chatbot Consulting. We offer expert guidance, from analyzing needs to developing bot personas and workflows, ensuring efficient customer engagement and significant ROI. Our tailored solutions turn challenges into opportunities, securing a competitive edge in your industry.
Our AI Chatbot Consulting Capabilities
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Strategic Chatbot Blueprinting
Develop a strategy that truly stands out. Our expertise lies in creating a unique result-oriented framework for your conversational agents, focusing on precise audience analysis and effective engagement tactics. This approach not only guarantees meaningful communication but also significantly contributes to achieving your key business metrics and strengthening brand loyalty.
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AI Bot Development from Scratch
Begin with a blank slate and watch your chat assistant come to life, perfectly aligned with your commercial objectives. Our chatbot development lifecycle ensures a seamless fit with your company’s workflow. Raise productivity and automate touchpoints with a solution that evolves in parallel with your industry.
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Chatbot Optimization and Upgrade
We focus on elevating your bot’s performance with cutting-edge AI technologies and comprehensive chatbot integration services. Our experts also polish user interaction scenarios, expand the assistant’s capabilities, and add new features to maintain its relevance. Our goal is to ensure your enterprise chatbot consistently outperforms, adapting to your business growth and market changes.
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Performance Review and Advanced Bot Analytics
Uncover the full power of your conversational system with our meticulous examination and comprehensive insights. By deeply analyzing each exchange, we identify critical improvement areas, aligning the bot’s functionality with your specific goals. This process is crucial for refining client experience and boosting conversion rates.
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Conversation Design and Structure
Develop conversations that truly connect with your audience. We specialize in designing dialogues that are not only engaging but also align with your brand’s tone and buyer needs. This results in a more natural and effective user interaction, building stronger customer relationships.
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Education Programs
Equip your team with in-depth chatbot knowledge through our learning initiatives. Covering strategic planning, deployment, and ongoing management, we empower your staff with the skills to effectively utilize the technology. They will be able to make informed decisions and capitalize on the complete strength of bots in your environment.
Industries We Serve
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Telco
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Media
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Successful Cases
GO Malta
Audit
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Documented bot persona & tone of voice
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Outlined main flows based on the analytical data
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Conversation design workshops from experts
Master of Code Global delivered a comprehensive chatbot audit with a future-ready framework for Generative AI integration
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Tailored
AI Consulting
The company gained the necessary knowledge to develop user journey maps, build a framework for supporting the chatbots after deployment, etc
Master of Code created customized workshops to train each business unit on how to design, build and launch chatbots in their organization.
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Tom Ford
AI Chatbot
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8,000+
users effectively engaged
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2,000+
product clicks on the site
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1
month promo campaign
Master of Code Global helped Tom Ford Beauty engage their audience during the holiday season and generate new leads with an AI chatbot
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AI Bot Security Audit
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10%
rise in AOV
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$80,000
saved in breach costs
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20%
rise in positive feedback
Master of Code Global elevated security and user experience for a leading online homeware marketplace’s LLM-based chatbot.
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Service Success Narratives: Client Testimonials
Social Media Marketing
$10,000 to $49,999
Nov. 2019 - Jan. 2020
Master of Code Global developed a Chatbot to assist holiday shoppers on the client's e-commerce site. Their team generated both the NLP and NLG and set up the hosting account for the bot.
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0"It was such a pleasure working with them."As a result of Master of Code Global's work, the client was able to generate online sales and boost engagement. Their attention to detail, proactivity, and reactivity is impressive. They were consistently available and supportive.
Axelle Basso Bondini
Beauty & Cosmetics
New York City, New York
5,001-10,000 Employees
Online Review
Verified
- Digital Strategy
- $50,000 to $199,999
- Oct. 2019 - May 2020
Master of Code Global analyzed data and collaborated with their partner to optimize a Facebook Messenger chatbot. Deliverables included chat flows, a guidebook, a blueprint, and copy for conversationa
Quality
5.0Schedule
4.5Cost
5.0Willing to Refer
5.0“Their experience really helped with our engagement. We now know how to support a channel like this.”Master of Code Global has a lot of experience and skill in chatbot design. They provded their partners with the necessary tools to create a high-quality chatbot. They were transparent and communicative as the project needed to be extended.
Anonymous
- Retail
- Bolingbrook, Illinois
- 10,001+ Employees
- Phone Interview
- Verified
- Custom Software Development
- $10,000 to $49,999
- Nov. 2018 - Feb. 2019
Master of Code Global developed a Facebook chatbot for a travel company and integrated it with the company’s API, LiveChat, Google Maps, and Salesforce. The chatbot is accessible across multiple globa
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0“The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.”The chatbot not only drove $500,000 in revenue within the first few months but also achieved 3X better conversion than the website and an 89% user response rate. Master of Code Global proved to be creative and technical experts in the chatbot space. They met deadlines and communicated
Matt Meisner
- Hospitality & leisure
- Austin, Texas
- 201-500 Employees
- Phone Interview
- Verified
- Custom Software Development
- Project size Confidential
- June 2017 - Jan. 2020
Master of Code Global constructed a chatbot for a cosmetics company’s Facebook page. Testing the bot regularly, they continue to ideate on the product, coming up with ideas to make it more robust.
Quality
5.0Schedule
5.0Cost
4.0Willing to Refer
5.0“They managed the vast majority of the project while being clear, straightforward, and transparent with our team.”The final product succeeded in encouraging consumer engagement, achieving a 100% customer response rate after its launch. The team was proactive in communicating with the partner about concerns and problems as they arose. They were clear and straightforward with their updates.
Anonymous
- Consumer Products
- New York City, New York
- 10,001+ Employees
- Phone Interview
- Verified
- Custom Software Development Mobile App Development
- $50,000 to $199,999
- Jan. 2020 - Apr. 2022
Master of Code Global helped a marketing firm implement an in-platform contest. They developed a chatbot that allowed users to participate in the event and engage with the client.
Quality
4.0Schedule
5.0Cost
4.0Willing to Refer
4.0"They were able to address our questions and concerns quickly."Master of Code Global’s support was integral in the successful implementation of the contest, receiving positive feedback from the client. They were attentive and responsive throughout the process. Their detailed data reports were impressive.
Anonymous
- Advertising & marketing
- Toronto, Ontario
- 501-1,000 Employees
- Online Review
- Verified
- Services Custom Software Development
- $50,000 to $199,999
- Jan. 2017 - Ongoing
Master of Code develops Facebook chatbots to support the company's promotions for in-store services as needed.
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0“...the chatbot increased online bookings by 50%.”Master of Code not only provides extremely helpful chatbot features but also goes above and beyond to improve the user experience. Their services have had a significantly positive impact on the business, and their team continues to be great to work with overall.
Anonymous
- Consumer Products
- Minneapolis, Minnesota
- 1,001-5,000 Employees
- Phone Interview
- Verified
Efficiency Without Compromise in Your AI Chatbot Journey
We craft and integrate conversational agents that not only align with your brand identity but also deliver measurable business impact. Our solutions merge technological innovation with your unique commercial vision. Once the collaboration starts, we'll progress through the following phases:
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Step 1:
Comprehensive business analysis and target definition
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Step 2:
Goal-oriented, tailored chatbot plan preparation
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Step 3:
User-friendly bot design and resilient development process
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Step 4:
Integration and validation of the AI solution
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Step 5:
Smooth deployment and team training
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Step 6:
Proactive performance tracking and dynamic optimization
