Conversation Analytics Services
Unlock the power of your customer communications. Our conversation analytics services transform raw interactions into actionable insights. We analyze your data to reveal trends, improve agent performance, and boost client experience, driving measurable business growth.
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292%
increase in employee engagement due to VoC strategies
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74%
of global call center AI revenue in 2024 was accounted for by AI solutions
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30%
increase in quality assurance efficiency achieved through automated call scoring
Key Features of Customer Service Analytics AI
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Customizable Call Visualization
Forget pre-set interfaces. We craft intuitive, interactive conversation browsing tools tailored to your specific workflows. Rapidly scan through interactions, pinpoint key moments, and jump to relevant sections – all within a system designed around how your team operates.
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Bespoke AI Speech Recognition Integration
We integrate and fine-tune state-of-the-art voice-to-text engines to meet your exact requirements. This includes optimizing for specific accents, industry jargon, and even background noise profiles unique to your environment. This custom approach is crucial when you employ AI to analyze phone calls effectively, ensuring accuracy and relevance.
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Tailored Generative AI Summary Models
We don’t just plug in a generic summarization tool. Our team develops and trains Generative AI models on your data, ensuring interaction recaps are concise, relevant, and reflect the nuances of your customer interactions. This specialized approach maximizes the value of your call recording analytics.
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Custom-Built Reporting and Dashboards
Get precisely the metrics that matter to you. We build tailored data visualization and insight tools that track the KPIs crucial for your business goals. From agent effectiveness to customer contentment trends, you’ll have the data you need, presented in a way that’s instantly understandable and actionable. Deep dive into the customized analytics of chat productivity.
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Proprietary Sentiment Analysis Algorithms
Our Conversational AI specialists develop emotional tone detection algorithms specifically trained on your clients’ interactions. This goes beyond basic positive/negative detection, capturing the subtle emotional nuances unique to your industry and customer base.
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Agent Performance Monitoring Tailored to Your KPIs
We design staff effectiveness tracking tools that align perfectly with your internal metrics and coaching strategies. Identify best practices and pinpoint areas for enhancement with a system built to support your specific team development goals. Such a solution produces valuable, company-specific phone call intelligence.
6 Benefits of Our Conversation Analytics Services for Your Business
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Refine Marketing Strategies
Gain invaluable insights into the effectiveness of your promotional campaigns. Analyze consumer reactions to specific messaging, identify unmet needs, and discover emerging trends. This information-driven approach allows you to improve your targeting, personalize your communications, and maximize your return on investment.
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Elevate Client Service Standards
Unlock a deeper understanding of customer needs, pain points, and expectations. By analyzing interactions at scale, you can identify systemic issues, refine communication approaches, and empower your team to deliver consistently exceptional support. This leads to higher client contentment, increased loyalty, and reduced churn. The best way to reach this quickly is by opting for our conversation analytics services.
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Gain Efficiency Through Automated Call Oversight
Eliminate the need for manual, time-consuming call reviews. We know how to automate the process, allowing your managers to quickly identify key interactions, assess representative performance, and focus their efforts on coaching and strategic initiatives. Such a software turns mountains of audio information into easily digestible insights, performing profound call analytics.
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Track Representative Effectiveness and Boost Quality Metrics
Gain a granular view of individual agent strengths and weaknesses. Identify areas for development, provide targeted coaching, and track the impact of training programs. Our comprehensive services help you build a high-performing team that consistently delivers exceptional client experiences.
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Seamless Connection with Any CRM
Integrate your custom conversation analytics software solution smoothly with any existing Client Relationship Management (CRM) platform. This ensures a unified view of consumer data, eliminates information silos, and empowers your team to utilize insights within their existing workflows.
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Unique Insights from Conversational AI Experts
We have the best team of engineers, who will build your service according to all needs and requirements. Our specialists have proficiency in all the current technologies in this field, that’s why you receive a top-notch level of conversational speech analytics. Deep assessment of chat interactions can help your brand deliver what your customers love.
The Voices of Our Satisfied Clients
Social Media Marketing
$10,000 to $49,999
Nov. 2019 - Jan. 2020
Master of Code Global developed a Chatbot to assist holiday shoppers on the client's e-commerce site. Their team generated both the NLP and NLG and set up the hosting account for the bot.
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0"It was such a pleasure working with them."As a result of Master of Code Global's work, the client was able to generate online sales and boost engagement. Their attention to detail, proactivity, and reactivity is impressive. They were consistently available and supportive.
Axelle Basso Bondini
Beauty & Cosmetics
New York City, New York
5,001-10,000 Employees
Online Review
Verified
- Services Custom Software Development
- $50,000 to $199,999
- Jan. 2017 - Ongoing
Master of Code develops Facebook chatbots to support the company's promotions for in-store services as needed.
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0“...the chatbot increased online bookings by 50%.”Master of Code not only provides extremely helpful chatbot features but also goes above and beyond to improve the user experience. Their services have had a significantly positive impact on the business, and their team continues to be great to work with overall.
Anonymous
- Consumer Products
- Minneapolis, Minnesota
- 1,001-5,000 Employees
- Phone Interview
- Verified
- Custom Software Development
- $10,000 to $49,999
- Nov. 2018 - Feb. 2019
Master of Code Global developed a Facebook chatbot for a travel company and integrated it with the company’s API, LiveChat, Google Maps, and Salesforce. The chatbot is accessible across multiple globa
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0“The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.”The chatbot not only drove $500,000 in revenue within the first few months but also achieved 3X better conversion than the website and an 89% user response rate. Master of Code Global proved to be creative and technical experts in the chatbot space. They met deadlines and communicated
Matt Meisner
- Hospitality & leisure
- Austin, Texas
- 201-500 Employees
- Phone Interview
- Verified
