Maryna Bilan

Former Marketing Manager

Maryna Bilan is our former Content Writer and Marketing Manager with expertise in Generative AI technologies and their impact on businesses, Call Center Automation, and Conversational AI. She is particularly enthusiastic about the transformative potential of ChatGPT and its profound influence on the AI market.

Posts by Maryna Bilan

HR Chatbots: Benefits, Use Cases, Statistics, and Real Examples

The rise of artificial intelligence is transforming how businesses manage their workforce. More and more companies are utilizing virtual assistants …

Retail Chatbots: The Secret Weapon for Industry Success

In the world of competitive online shopping, chatbots have become increasingly significant. Their acceptance rates in online retail soar to …

12 Chatbot Features for Business Success | Master of Code

In modern business, the integration of technology has become crucial for achieving success. Among the innovative tools driving this transformation, …

AI FAQ Chatbots: Enhancing Support and Streamlining Interaction

In today’s high-speed commercial sphere, customer service holds the key to shaping the trajectory of any organization. As companies diligently …

LLM Limitations, Risks, Statistics, and Future Directions of Models Adoption

Generative AI refers to the concept of creating artificial intelligence (AI) that possesses the ability to understand, learn, and perform …

Generative AI in Pharma: Drug Development and Clinical Trial Optimization

If asked about the most powerful AI application across industries, what would your answer be? It’s hard to challenge the …

12 AI-Fueled Travel Chatbot Examples That Will Make You Say “Wow!”

Intelligent hospitality assistants aren’t just answering questions – they’re arranging flights, crafting itineraries, and even cracking jokes mid-conversation. From airlines …

Generative AI in Hospitality: How to Boost Guest Experiences and Multiply Revenue

The primary objective of the hospitality industry remains unchanged: to elevate customer experience. The integration of technologies like IoT, blockchain, …

Conversational AI for Customer Service: A 2025 Overview

From powering virtual assistants to transforming customer service, Conversational AI solutions have been a game-changer for businesses. Now with the …

Generative AI in Telecom: Potential Use Cases and Success Stories for Improving CX

Telecommunication companies are showing a growing interest in Generative AI tools. Generative AI integration can help communications service providers (CSPs) …

Top 5 Generative AI Chatbot Companies to Drive Customer Support in 2025

If you’ve been following the buzz around ChatGPT, OpenAI, and Generative AI, it’s likely that you’re interested in finding the …

Generative AI in eCommerce: Use Cases, Benefits, and Statistics Behind

Customer expectations are surging and so is the pressure on brands to deliver faster, smarter, more personalized shopping experiences. In …

Kittch was honored as one of the 10 Most Innovative Companies in Media for 2023 by Fast Company

Fast Company, a leading business media brand renowned for its cutting-edge coverage of innovation and technology, has announced its list …

The Top Chatbot Analytics Tools to Drive Conversion and Containment

It’s pretty difficult to overestimate the benefits AI-powered chatbots offer businesses, from agent cost savings due to solving repetitive requests, …

The Best Airport Chatbots Examples [2025]

A few years ago, only 9% of airports were utilizing chatbots to communicate with customers. Adoption since then has continued …