Chatbots Powered by Conversational AI for Airport Operations

Improve your customers’ travel experience and boost in-airport sales with AI-powered conversational solutions built by Master of Code Global.

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Use Cases

Customer Support
In-Airport Sales
COVID-19 Updates
Feedback Collection
Building Brand Loyalty
Passenger Data Gathering

Customer Support
2,5
billion hours saved on customer
service by using a chatbot *
Offers 24/7 quality customer support to your passengers to respond to passengers’ questions such as flights, in-airport services, baggage information, parking assistance, etc. With the Airport chatbot, you can handle the majority of сustomer requests, providing excellent customer service; reducing lines at info counters, by answering simple questions with chat. Аs a result, get more happy passengers and lower support costs.
- FAQs
- Security Wait Times
- Flights Arrivals & Departures
- Shuttle and baggage information
*Source: Khoros
In-Airport Sales
67%
increase in sales with chatbot implementation *
Use the Airport chatbot as a sales tool by offering personalized recommendations like parking reservations and duty free hours throughout a traveler’s journey. Chatbots can also answer additional questions from passengers during the purchase process to help them complete their orders. Send targeted marketing messages at the right time and easily increase sales through your live chat.
- Shops, Restaurants, Services & Amenities
- Airport Parking & Reservations
- Airport Duty Free
*Source: Intercom
COVID-19 Updates
42%
of people reached out to a contact center to resolve COVID-related issues around travel (Covid-19) *
Use the Airport chatbot today to increase awareness about the Covid-19 pandemic among your passengers. And also inform passengers about such information as travel restrictions, measures taken by the airport to combat the pandemic and changes in store opening hours. This will allow your passengers to plan their trips and find the most comfortable flight to make life easier.
- COVID Travel Requirements
- COVID-19 PCR and Rapid Testing
- (COVID-19) Travel Updates
*Source: Globenewswire
Feedback Collection

30%
reduction in operating costs with customer service automation *

Manage customer feedback with an AI-powered chatbot. The Airport bot can be used as a feedback channel for passengers to leave feedback about their experience. This includes data collected about services, facility cleanliness, staff availability, or shops that the passenger would like to see at the airport. Use all the information you collect to improve the quality of the passengers’ experience.

*Source: Venturebeat
Building Brand Loyalty
77%
of customers say they're more loyal to businesses that offer top-notch service *
Provide a customer experience that builds brand loyalty. Airport сhatbot helps your customers manage their loyalty accounts by providing quality customer support with FAQ responses and reminding them to use their balance or rewards. As a result, companies can provide complete service in the conversation, thereby increasing customer satisfaction and brand loyalty.
- Airport Branding
- Rewards Programs
*Source: Zendesk
Passenger Data Gathering
80%
of consumers are more likely to buy when brands offer personalized experiences *
Build an individual relationship with each passenger. Before the start of conversation, the airport chatbot uses the passenger’s data to first understand his profile or persona, and then start communicating with him in the most effective and relevant way. This means that the content of the response is based on both flight and passenger data, providing highly personalized contextual responses.
- Gathering Passenger Data
- Offer More Personalized Experiences
*Source: Epsilon

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Save time and money with chatbot integrations

Ai-powered chatbot can be integrated with your customer service platform or any other 3rd party solution, even if it’s custom designed.

In order to offer an amazing customer experience, virtual assistants can provide personalized service and send requests to live agents who can smoothly enter the conversation.

Be available wherever your customers are

Almost 76%* of users prefer sending a message instead of calling. Offer your customers services where they want to get it.

Conversational AI works on all the major voice and messaging platforms and can handle everything from simple FAQs to complex queries.

*Source: Mediapost

Chatbot ROI Calculator

Run the numbers with our Chatbot ROI Calculator and get estimated results of the return you could get from implementing conversational Al across your business.

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