Business Process Automation Services

You’ve got great plans—we’ve got the tools to bring them to life. Let’s automate the labor-intensive stuff so you focus on strategy, growth, and the big picture. With our intelligent solutions, you’ll get faster, smarter, and more flexible in no time. Whatever you need, we’ll tailor it to you—and make your workday a lot easier.

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Business Process Automation

RPA vs. BPA—What’s the Difference?

  • Robotic Process Automation

    RPA focuses on automating individual, rule-based tasks. It’s perfect for processes like information extraction, form submissions, and data migration that demand little human judgment. By mimicking repetitive duties, robots reduce manual effort and cut down on errors, making routine activities more efficient. However, it operates at the task level, handling isolated assignments rather than the entire flow of work.

  • Business Process Automation

    BPA takes optimization to the next level by focusing on end-to-end process enhancement. It’s not just about specific tasks; it’s overhauling the complete infrastructure throughout multiple departments. The approach integrates various platforms and software, automating complex procedures like order fulfillment, customer onboarding, or supply chain management. It optimizes operations holistically, driving greater efficiency, transparency, and adaptability in execution.

  • While RPA is quick to deploy and doesn’t require changes to existing systems, it’s limited to predefined actions. It works best in structured environments where operations follow clear, repeatable rules. It’s a great way to eliminate bottlenecks, but it doesn’t reimagine how your whole organization functions.

  • Unlike RPA, BPA is designed to handle unstructured data and more dynamic routines. It doesn’t just automate—BPA analyzes and re-engineers workflows to remove inefficiencies, ensuring your company runs more smoothly and can scale effectively as you grow. This makes the method a long-term solution for continuous improvement and higher overall flexibility.

End-to-End Business Process Automation Services

  • Tailored Optimization Strategy & Consulting

    Gain an exhaustive understanding of how BPA can benefit your business with our expert analysis. Our team will map the workflows, pinpoint prime candidates for automation, and design a bespoke plan to optimize identified operations. Consider us as intelligentization architects, recommending the ideal technologies and frameworks to meet your specific objectives. We’ll orchestrate all processes, frictionlessly integrate your systems and data, and offer guidance throughout the optimization journey. From prioritizing key features to establishing a clear roadmap, we’ll empower your brand to achieve peak operational efficiency and scale with ease.

  • Custom Solution Implementation Done Right

    Master of Code Global goes beyond basic automation to deliver truly transformative solutions. Our specialists will meticulously assess your infrastructure, identify areas for streamlining, and refine them with precision. Our priority is to guarantee the selected tech stack aligns perfectly with your needs, and then craft an intuitive interface for effortless adoption. Envision all communication platforms, document management software, and datasets operating in perfect synchronicity—that’s the power we provide. Through rigorous testing, dedicated support, and comprehensive training, your employees will be equipped to use your new system effectively from day one.

  • Strategic Improvements of Existing Solutions

    MOCG doesn’t just build and deploy; we modify and amplify. Working as automation surgeons, our engineers evaluate your current apps to determine and eliminate bottlenecks. Afterward, feasibility studies and solution ROI calculations are conducted to recommend enhancements that drive tangible value. Imagine seamlessly integrating new functional modules, enriching features, and elevating the user experience to new heights. We can re-architect your systems for superior performance, modernize their structure, and weave in new integrations with cutting-edge third-party software. And if you wish, we’ll infuse your application with progressive technologies like Generative AI, enabling remarkable capabilities.

Real-World Impact: Our Solutions in Action

AVEDA Booking Chatbot

An appointment booking Aveda Chatbot, with an additional feature set to connect users to their customer service team.

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Dr. Oetker Virtual Assistant

Giuseppe Virtual Assistant on Messenger to help promote the Easy Pizzi product and drive user engagement for their sweepstakes contest.

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Telecom Virtual Assistant

An empathetic, user-centric conversational solution for America’s largest and fastest provider for 5G network in the telecommunications industry.

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Business Process Automation Solutions for Every Industry

  • Finance
    Banking & Finance

    Imagine a world where your bank provides instant loan approvals and seamless account openings. That’s the power of BPA in financial functions. Automated document verification, risk assessment, and KYC/AML compliance checks harmonize operations and enhance consumer satisfaction. Real-time fraud prevention and personalized interactions become effortless. Business process automation also simplifies back-office assignments like account reconciliation and report generation, freeing up your team to focus on strategic initiatives.

  • Insurance
    Insurance

    Say goodbye to tedious paperwork and hello to refined internal functions. BPA revolutionizes the industry by accelerating claims processing, personalizing recommendations, and automating underwriting tasks. Your organization can benefit greatly from data-driven decision-making, improved accuracy, and enhanced client communication. From policy administration to regulatory reporting, technology optimizes workflows, allowing your employees to provide exceptional customer service driving higher retention and loyalty rates.

  • Education
    Education

    Could you think of a classroom where digital apps support, not distract? Business process automation isn’t about replacing teachers; it’s about giving them the tools to achieve more. Self-running admin duties – from admissions and enrollment to timetabling and record-keeping – free educators for inspiring students and fostering a love of studying. With BPA, educational institutions can cultivate a vibrant environment where innovation flourishes and every individual has the opportunity to reach their full potential.

  • Healthcare
    Healthcare

    Empower providers to deliver superior care with the capabilities of BPA. This tech seamlessly automates appointment scheduling, streamlines admissions, and manages medical records, creating space for meaningful patient interaction. By enabling remote health tracking and redefining hospital resource utilization, smart tools boost the experience and improve staff effectiveness. Healthcare organizations can also employ BPA to simplify billing, automate claims processing, and conduct efficient audits, ultimately reducing administrative burdens.

  • Manufacturing
    Manufacturing

    In the world of engineering, precision and efficiency are paramount. Business process automation delivers both by standardizing key processes, from tracing product design revisions and handling inventory to simplifying work order management and ensuring quality control. Equipment calibration and remote condition monitoring turn into a breeze, while employee health and safety are prioritized through automated systems. By refining these critical areas, manufacturers can reduce costs and provide high-quality products to market faster.

  • Retail
    Retail

    Want to create a seamless and personalized shopping journey for your customers? BPA can help! From optimizing warehouse navigation and tracking inventory in real-time to simplifying return processing and empowering buyers with self-service options, it facilitates smoother operations from the backroom to the storefront. You can also gain valuable insights into sales trends and store selling with streamlined reporting, allowing your team to devote more time to building client loyalty and driving revenue growth.

  • Telecom
    Telecommunications

    Keeping pace with the transformations in this landscape requires agility and efficiency. Business automation technology provides the tools to optimize network performance, simplify media content delivery, and upgrade essential processes like purchase order creation and billing. Telco providers can also capitalize on such smart solutions to manage expenses, modernize debt collection, and ensure compliance, all while enhancing user journey and gaining an advantage over competitors.

  • Supply Chain

    Tired of logistics network disruptions and inventory headaches? BPA offers a proactive solution. Imagine having constant visibility into your stock levels, with automated alerts that prevent stockouts and guarantee smooth functioning. Technology also simplifies order fulfillment, letting you monitor every step of the process from placement to final delivery. And with a dedicated supplier portal, collaboration with your partners becomes effortless. Your business gains the ability to control the distribution chain to the fullest, facilitating cost savings.

  • Customer Service

    Exceptional client care is no longer a luxury; it’s an expectation. Intelligentization helps you exceed those anticipations by providing the tools to empower consumers and streamline processes. Think self-service portals, vast knowledge bases, and individualized emails. Add to that the capabilities of chatbots and virtual assistants for instant aid, and the flawless control of tickets through automated creation and tracking. With BPA, you can transform customer service from a reactive function to a proactive driver of satisfaction and retention.

  • Media
    Human Resources

    Wish to remake HR from a transactional department to a strategic partner? BPA automates tedious tasks like document administration, candidate sourcing, and applicant monitoring, releasing your managers to invest in the development and involvement of their teams. Simplify everything from onboarding and training to performance reviews and payroll management, creating a seamless worker experience and fostering a culture of growth and productivity. With a self-service portal, your units can easily take ownership of their HR needs.

  • Complex Frontend Development
    Marketing & Sales

    With new technologies, you are capable of effortlessly publishing and distributing engaging content, nurturing leads through personalized social media interactions, and automating campaigns for maximum impact like never before. Even more so, business process automation streamlines the entire sales cycle, stimulating quicker deal closures while promoting financial prosperity. It’s a new reality that allows you to dedicate yourself to building relationships and delivering exceptional customer experiences, all thanks to the effectiveness of BPA.

How Business Automation Services Drives Business Success

  • Amplify Productivity

    Are your employees bogged down with repetitive tasks? Liberate them with automation! This helps them zero in on strategic initiatives, fueling business growth. Imagine a workplace where everyone can contribute their unique talents to the most impactful work.

  • Support Data-Driven Decision-Making

    In the age of information, clear insights are essential for success. BPA provides a lens through which to view your brand with real-time data and gain a deeper understanding. Equipped with this knowledge, you make informed decisions and optimize strategies for better outcomes.

  • Accelerate Efficiency

    Why tolerate bottlenecks and delays when you can streamline your procedures with smart technologies? Processes become faster, smoother, and more cost-effective. Reduce mistakes, speed up workflows, and unlock significant cost savings.

  • Elevate Accuracy

    Manual methods are prone to errors, which is costly for the company. With business process automation, ensure consistent and accurate data processing, minimizing risks and strengthening your foundation for compliance.

  • Maximize Scalability

    Ready to grow your firm without constraints? Intelligent solutions adapt to your needs, enabling you to handle increased workloads and expand operations seamlessly. The sky’s the limit when technology empowers your development.

  • Boost Customer Satisfaction

    What’s the secret to making your clients genuinely happy? Exceptional service and lightning-fast response times are exactly what consumers crave. Automation enhances performance, reduces wait periods, and fosters lasting loyalty.

Why Choose MOCG as Your Dedicated Tech Partner

  • Managed Services

    Deep Expertise, Proven Results

    With a two-decade background in business automation services, MOCG excels at transforming complex software concepts into successful solutions. The engineers combine in-depth industry knowledge with technical prowess to deliver innovative, premium apps that meet your  specifications.

  • Commitment to Quality and Timelines

    We understand the importance of delivering exceptional enterprise-grade systems within realistic timeframes. Our structured development strategy ensures your project is completed on schedule and to the highest standards, without compromising excellence.

  • Large Language Models Grounding

    High-Performing Specialists

    Our teams consist of highly skilled business process automation experts committed to your initiative’s triumph. MOCG brings together the best minds in technology and creative thinking to produce outstanding results that exceed expectations.

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    Transparent Communication

    Reap the benefits of consistent conversations and detailed reporting across your project’s lifespan. Your brand is kept informed and involved every step of the way, guaranteeing a smooth and collaborative journey from concept to launch.

  • Fraud Detection and Prevention

    Ironclad Security

    Your data’s safety is our utmost prerogative. As an ISO 27001:2013 certified company, we adhere to top-tier protection measures and security practices, verifying your application is built on a foundation of trust and reliability.

  • Robotic Process Automation

    Flexible Engagement Models

    We offer a variety of cooperation types tailored to your exact requirements and preferences. Whether you require staff augmentation, a dedicated development team, or complete project outsourcing, we adapt our approach to ensure optimal collaboration and success.

What Our Clients Say

Facebook Chatbot Development for Beauty Line
The Project
  • developmentServices Custom Software Development
  • check$50,000 to $199,999
  • calendarJan. 2017 - Ongoing
project summary

Master of Code develops Facebook chatbots to support the company's promotions for in-store services as needed.

5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0
The Review “...the chatbot increased online bookings by 50%.” Feedback summary

“...the chatbot increased online bookings by 50%.”Master of Code not only provides extremely helpful chatbot features but also goes above and beyond to improve the user experience. Their services have had a significantly positive impact on the business, and their team continues to be great to work with overall.

The reviewer Assistant Manager of Consumer Engagement, Beauty Supply Company
user_iconAnonymous
  • servicesConsumer Products
  • mapMinneapolis, Minnesota
  • employee1,001-5,000 Employees
  • phonePhone Interview question_mark
  • verifiedVerified
clutch
READ FULL REVIEW
Chatbot Development for Tom Ford Beauty
The Project
  • development Social Media Marketing
  • check$10,000 to $49,999
  • calendarNov. 2019 - Jan. 2020
project summary

Master of Code Global developed a Chatbot to assist holiday shoppers on the client's e-commerce site. Their team generated both the NLP and NLG and set up the hosting account for the bot.

5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0
The Review "It was such a pleasure working with them." Feedback summary

"It was such a pleasure working with them."As a result of Master of Code Global's work, the client was able to generate online sales and boost engagement. Their attention to detail, proactivity, and reactivity is impressive. They were consistently available and supportive.

The reviewer Media & Consumer Engagement Manager, Tom Ford Beauty
user_icon Axelle Basso Bondini
  • servicesBeauty & Cosmetics
  • mapNew York City, New York
  • employee5,001-10,000 Employees
  • phoneOnline Reviewquestion_mark
  • verifiedVerified
clutch
READ FULL REVIEW
Chatbot Development for Global Travel Company
The Project
  • development Custom Software Development
  • check$10,000 to $49,999
  • calendarNov. 2018 - Feb. 2019
project summary

Master of Code Global developed a Facebook chatbot for a travel company and integrated it with the company’s API, LiveChat, Google Maps, and Salesforce. The chatbot is accessible across multiple globa

5.0

Quality

5.0

Schedule

5.0

Cost

5.0

Willing to Refer

5.0
The Review “The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.” Feedback summary

“The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.”The chatbot not only drove $500,000 in revenue within the first few months but also achieved 3X better conversion than the website and an 89% user response rate. Master of Code Global proved to be creative and technical experts in the chatbot space. They met deadlines and communicated

The reviewer VP of Digital Marketing, Luxury Escapes
user_icon Matt Meisner
  • servicesHospitality & leisure
  • mapAustin, Texas
  • employee201-500 Employees
  • phonePhone Interviewquestion_mark
  • verifiedVerified
clutch
READ FULL REVIEW

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