Why Generative AI in Banking Is A Secret Weapon: Your Blueprint for Implementation
Did you know that a whopping 77% of banking executives believe AI holds the key to their success? Or that ...
Conversational AI in Banking
Don't just talk about the future – create it. Conversational AI in banking empowers your institution to lead with intelligent, intuitive interactions. Do not miss the opportunity to design personalized, efficient, and profitable customer experiences that drive satisfaction and retention.
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77%
of executives believe that the success of banks heavily depends on their use of
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110 million
of Americans are projected to use a banking chatbot by 2026
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80%
of routine tasks and customer questions can be handled by bots
The Value of Conversational AI for Banks
Artificial intelligence is changing the way financial organizations serve their customers. Our Conversational AI development services can help your bank offer faster, more personalized support while cutting costs. Want to see how?
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Enhanced Customer Engagement and Satisfaction
Conversational interfaces offer round-the-clock assistance across various platforms, ensuring clients receive help anytime, anywhere. Tailored responses and proactive recommendations elevate the overall experience, fostering in-depth connections and loyalty.
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Increased Adoption of Self-Service Options
Conversational AI in finance manages routine queries like balance checks and transaction history, providing consumers with instant answers. This liberates your team to focus on complex matters and deliver individualized support.
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Improved Lead Conversion Rates
Digital assistants pre-qualify prospects through focused questions about financial needs and objectives. Warm leads are seamlessly passed to your managers for deeper interactions, optimizing conversion success.
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Accelerated Loan Application and Approval Processes
Artificial intelligence can streamline data gathering, verification, and risk evaluation, significantly reducing loan processing time. This expedites decision-making and creates a more seamless user journey, benefiting your bottom line.
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Cost Savings Through Operational Efficiency
Conversational AI automates repetitive tasks, handles high volumes of inquiries simultaneously, and optimizes resource allocation, leading to considerable cuts in client care and functional expenditures, saving costs for other initiatives.
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Data-Driven Insights for Personalized Marketing
Intelligent systems analyze interactions to discern patterns, preferences, and pain points. This valuable information is used to craft targeted outreach campaigns that appeal to each customer, boosting brand awareness and engagement.
9 Ways to Improve Banking with Conversational Interfaces
Let's explore some real-world examples of how technology can revamp your workflows. And remember, Master of Code Global is here to help you every step of the way.
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Instant Account Status Access
Your bank can empower clients to securely check their balances with just a few taps on their mobile devices or through a simple voice command. Such a self-service option lowers the volume of calls, freeing up staff to focus on value-added services.
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Immediate Lost/Stolen Card Reporting
Minimize fraud losses and protect your customers’ finances by enabling fast reporting and deactivation of lost or stolen cards. This reduces the window of opportunity for unauthorized transactions and provides consumers with peace of mind knowing their accounts are secure.
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Effortless Loan Pre-Approval Navigation
Conversational AI is used to guide borrowers through the loan qualification procedure, providing personalized guidance and simplifying complex paperwork. The approach increases the number of completed applications by making the process more accessible.
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Seamless Mortgage Payment Management
Want to address late payments and defaults? Rely on chatbots to send timely reminders and easy payment options. Your proactiveness helps customers stay on track with their obligations, decreasing the risk of delinquency and potential losses for the bank.
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Instant, Personalized Service 24/7
Reduce the burden on customer support staff and improve response times by deploying AI-powered virtual assistants. These digital agents can handle a large volume of inquiries simultaneously, delivering fast answers and resolving simple issues without human intervention.
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Reliable, Top-Tier Security
Mitigate the risk of fraudulent activity and ensure regulatory compliance with advanced safety protocols and continuous monitoring. Conversational AI identifies unusual patterns of behavior and flags potential fraud attempts, safeguarding both your clients and the institution.
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Next-Level Generative AI Interactions
Deliver a state-of-the-art, customized experience that sets your bank apart from competitors and attracts tech-savvy customers. Gen AI allows for a more dynamic and interactive conversation, where consumers feel heard and understood.
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Streamlined Customer Onboarding
By simplifying this process, your bank reduces client acquisition costs and accelerates time-to-revenue. AI helps to guide new clients through account opening, application completion, and product selection, reducing the need for manual intervention and paperwork.
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Automated Marketing Campaigns for Optimal Results
Maximize marketing ROI by delivering personalized offers and messages to the right buyers at the right time. Artificial intelligence analyzes user data, such as transaction history, demographics, and preferences, to create highly targeted campaigns.
Explore Our Solutions in Action
Latest case studies
Embeddable
Voice Bot
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Native app compatibility
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Lightweight solution
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Accelerated time-to-market
A framework that significantly increases time-to-market for our clients’ solutions, turning apps into a voice-activated powerhouses.
Learn More
Tailored
AI Consulting
The company gained the necessary knowledge to develop user journey maps, build a framework for supporting the chatbots after deployment, etc
Master of Code created customized workshops to train each business unit on how to design, build and launch chatbots in their organization.
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AI Knowledge
Base
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5 account
successfully onboarded
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6,000
articles generated
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30,000
dialogues processed
Accelerating knowledge base article generation for Conversational AI platform using Large Language Model (LLM).
Learn More
Hear from Our Satisfied Clients
Facebook Chatbot for Cosmetics Company
The Project
Custom Software Development
Project size Confidential
June 2017 - Jan. 2020
Master of Code Global constructed a chatbot for a cosmetics company’s Facebook page. Testing the bot regularly, they continue to ideate on the product, coming up with ideas to make it more robust.
5.0
Quality
5.0Schedule
5.0Cost
4.0Willing to Refer
5.0
The Review
“They managed the vast majority of the project while being clear, straightforward, and transparent with our team.”
Feedback summary
“They managed the vast majority of the project while being clear, straightforward, and transparent with our team.”The final product succeeded in encouraging consumer engagement, achieving a 100% customer response rate after its launch. The team was proactive in communicating with the partner about concerns and problems as they arose. They were clear and straightforward with their updates.
The reviewer
Marketing Associate, Cosmetics Company
Anonymous
Anonymous
Consumer Products
New York City, New York
10,001+ Employees
Phone Interview
Verified
Facebook Chatbot Development for Beauty Line
The Project
- Services Custom Software Development
- $50,000 to $199,999
- Jan. 2017 - Ongoing
Master of Code develops Facebook chatbots to support the company's promotions for in-store services as needed.
5.0
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0
The Review
“...the chatbot increased online bookings by 50%.”
Feedback summary
“...the chatbot increased online bookings by 50%.”Master of Code not only provides extremely helpful chatbot features but also goes above and beyond to improve the user experience. Their services have had a significantly positive impact on the business, and their team continues to be great to work with overall.
The reviewer
Assistant Manager of Consumer Engagement, Beauty Supply Company
Anonymous
Anonymous
- Consumer Products
- Minneapolis, Minnesota
- 1,001-5,000 Employees
- Phone Interview
- Verified
Chatbot Development for Tom Ford Beauty
The Project
- Social Media Marketing
- $10,000 to $49,999
- Nov. 2019 - Jan. 2020
Master of Code Global developed a Chatbot to assist holiday shoppers on the client's e-commerce site. Their team generated both the NLP and NLG and set up the hosting account for the bot.
5.0
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0
The Review
"It was such a pleasure working with them."
Feedback summary
"It was such a pleasure working with them."As a result of Master of Code Global's work, the client was able to generate online sales and boost engagement. Their attention to detail, proactivity, and reactivity is impressive. They were consistently available and supportive.
The reviewer
Media & Consumer Engagement Manager, Tom Ford Beauty
Axelle Basso Bondini
Axelle Basso Bondini
- Beauty & Cosmetics
- New York City, New York
- 5,001-10,000 Employees
- Online Review
- Verified
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