Car Dealership GenAI Virtual Assistant

Un-Authenticated Web Messaging with an FAQ Bot Powered by Generative AI

With a legacy spanning nearly 80 years, our client has been at the forefront of automotive evolution, driving innovation and shaping the way we experience the road. Their commitment to excellence has made them a trusted name worldwide. Believing there’s no limit to perfection, they engaged the MOCG team to help them enhance their site engagement, create more meaningful interactions and attract more leads.

Challenge

How did we help our client increase the customer online interaction and streamline the dealership application process?

Our client’s company envisioned more engaging online experiences, however, there were a few hurdles to overcome. The main goal was enhancing website interaction and automating the dealership application flow. They wanted to empower potential car owners to find a dream vehicle in a few clicks and book a test drive right away. According to our client’s plan, website visitors should effortlessly discover nearby dealerships and schedule appointments without any hassle. By streamlining the entire process, the client aimed to turn potential buyers into satisfied customers, so they couldn’t wait to get behind the wheel.

What We Created

Master Of Code developed a chatbot that engages clients and answers the most tricky questions

We developed an un-authenticated web messaging solution with an FAQ Bot powered by GenAI with a complex routing for 195 different dealerships. Here AI knowledge base is covering the answers for 14 brand models with 79 variations. Our intelligent FAQ bot brings a new level of personalization and efficiency to interactions, ensuring a smooth and enjoyable experience for website visitors.

What Are the Main Features?

Customer Support

Our bot provides efficient, instant answers to user inquiries, but we know that sometimes a human touch is essential. When questions go beyond the bot’s expertise, clients are seamlessly transferred to live agents, ensuring their needs are always met with empathy and understanding.

Contact Car Dealer

The assistant acts as a digital bridge, connecting customers directly with car dealers or agents. Every interaction is captured in the client’s CRM system, providing sales teams with invaluable insights to personalize service and streamline follow-ups, making the car-buying process more efficient than ever.

GenAI-Powered Responses

Equipped with cutting-edge AI capabilities, our bot is more than just a tool; it’s a conversation partner. It understands natural language, providing informative and engaging responses that feel like chatting with a knowledgeable friend while exploring vehicles.

Find Dealership Near You

To find a distributor nearby, auto owners should enter their postal code or index, and our bot will instantly pinpoint the closest location. It’s a quick and easy way to plan the next visit or explore local services.

Test-Drive Booking

The chatbot is a trial run navigator, taking users on a seamless journey from car selection to appointment booking. It’s like having a personal assistant dedicated to making a car-buying experience as smooth as possible.

Technologies and Platforms

Conversational Cloud
LP FaaS
Siebel CRM

Results

195 different dealerships routing

14 brand models to choose from

79 variations of vehicle editions

Your Business Vision Meets Technology Mastery Now

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