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Conversational AI Development Services

Collaborating with leading global brands, we design, develop, and deliver cutting-edge AI-driven experiences worldwide. With our tailored Conversational AI services, you can engage and convert more customers, connecting through their preferable channels – whether it’s chat or voice.

Our Conversational AI Services Include

Use Case Identification

The success of any Conversational AI solution starts with uncovering the right opportunities. Our team helps you uncover where artificial intelligence can deliver the most value – whether it’s reducing support volume, improving lead conversion, or enhancing internal workflows. Through stakeholder interviews, data analysis, and customer journey mapping, we pinpoint high-impact areas for automation. We then prioritize them based on feasibility, ROI, and strategic alignment. This upfront clarity ensures that every initiative you launch is grounded in real business need and delivers measurable outcomes from day one.

Conversational AI Chatbot Development

We specialize in chatbot development services that go beyond basic automation – our tools are built to understand context, intent, and user behavior. Whether leveraging top industry platforms or crafting custom solutions from the ground up, we tailor Conversational AI chatbots to your specific company goals. Our multidisciplinary team of strategists, conversation designers, AI trainers, and developers collaborates to create bots that reflect your brand voice, drive engagement, and automate meaningful interactions. The result? Scalable, high-performing assistants that seamlessly integrate into your digital ecosystem and deliver real impact. That’s why businesses trust our Conversational AI chatbot development service to drive long-term customer engagement.

Conversational AI Consulting

Our services are designed for companies looking to bring their strategy in-house but needing guidance. Our team of Conversational AI consulting strategists, CX designers, and chatbot developers collaborates closely with yours, offering hands-on coaching, training, and roadmap development. We also introduce Conversation analytics services to help your team measure performance, uncover intent gaps, and continuously refine conversational experiences based on real user data. We make sure these offerings seamlessly align with your brand voice and effectively engage your target audience, resulting in a solution that fits into your business operations. With the help of our seasoned Conversational AI experts, your team will be empowered to take full ownership of future digital initiatives.

Conversational AI Implementation

We optimize the effectiveness of your Conversational AI solution by integrating it into your chosen platforms, apps, and databases. Whether it’s your website, mobile app, social media profiles, or internal systems such as CRM and knowledge bases, our chatbots and voice agents smoothly integrate, improving your existing ecosystem for a unified and efficient user experience. Our end-to-end Conversational AI implementation services make sure the deployment is secure, scalable, and aligned with your infrastructure.

Voice Assistant Development

We facilitate rapid contact center query resolution using virtual agents, interactive voice response (IVR), and advanced voice bot solutions as part of our voice assistant development service. We craft customized personas to align with your business goals, design voice interfaces that elevate trust and natural communication, and manage the entire process – from development to testing, publishing, and optimization for platforms like Google, Alexa, and Siri (or Genesys, Vonage, Twilio).

AI Security

Digital solutions must be powerful, but also private, safe, and compliant. Our AI security approach integrates best-in-class practices to protect your data and users at every interaction point. From data pipelines and encryption protocols to ethical governance and compliance with frameworks like GDPR and HIPAA, we bake security into every layer of your chatbot or voice assistant. We also help you implement role-based access, audit trails, fallback scenarios, and redaction strategies to confirm that your Conversational AI operates safely in sensitive and regulated environments.

Conversation Design

We rely on data to tackle customer pain points efficiently in conversation design, automating offerings, and cutting agent overhead costs. Our experts prioritize user journey, crafting intuitive interfaces that make interactions with Conversational AI solutions seamless and enjoyable by analyzing your data, creating a bot persona, writing use cases, and developing dialogues. With over 7 years of field experience, our proprietary methodology not only solves business and user queries but also increases ROI.

Conversation Design Training

Designed for companies seeking to develop in-house expertise, our program is led by a team of Conversational design consultants. Our training covers the full spectrum, from understanding Conversational AI fundamentals to scripting conversational flows and transforming scripts into intents for effective communication. Try the training program from Master of Code Global committed to equipping your team with the skills and knowledge needed to create engaging and efficient conversational experiences that resonate with your audience and drive results.

Chatbot Fine-Tuning and Optimization

We’re dedicated to ongoing improvement to provide the best digital assistant journey. Our team of conversation designers, AI trainers, and chatbot developers frequently improves algorithms and features based on user interactions and feedback, making sure it consistently evolves and delivers precise responses.

Generative AI Integration

Use the power of virtual assistants to revolutionize your customer experience. At Master of Code Global, we offer Generative AI integration services designed to create immersive, intelligent interactions that deeply engage your clients. Let us help you harness the power of Gen AI chatbots to automate operations faster, more efficiently, and with minimal development effort – unlocking new levels of scalability and satisfaction.

Managed Services

We empower you with a robust infrastructure in the cloud, meticulously prepared and managed for seamless AI solution deployment. Our expert team excels in data governance, AI & ML productionalization, continuous model retraining, and provides 24/7 support for AI/ML in production. Our managed services span across data science, machine learning engineering, and DevOps, guaranteeing speed, efficiency, and top-notch quality for your AI/ML projects. With Master of Code Global, you can trust that your infrastructure is not only well-prepared but also expertly managed to guarantee the success of your digital journey.

Meet Our Portfolio

Latest case studies

ShopJedAI
Application

86% of correct answers
2 development streams
4 advanced technologies

An advanced and innovative AI-driven eCommerce marketing solution specifically tailored for small to medium-sized retail businesses.

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AI Tool for Healthcare

63% Wait times reduction
89% Patient satisfaction score
47% Abandoned calls reduction

Master of Code Global developed an intelligent patient communication platform that serves as the first point of contact for all clients

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GO Malta
Audit

Documented bot persona & tone of voice
Outlined main flows based on the analytical data
Conversation design workshops from experts

Master of Code Global delivered a comprehensive chatbot audit with a future-ready framework for Generative AI integration

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Burberry
Chatbot

Enhanced buyer engagement and loyalty
Increased online sales and revenue generation
Strengthened brand image and differentiation

Master of Code Global developed a Conversational AI concierge, integrated into Facebook Messenger, for a luxury global brand.

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Dr. Oetker
Chatbot

Engaging virtual assistant
Authorized contest entry
AR filters on Instagram for more fun

Giuseppe Virtual Assistant on Messenger promoting the Easy Pizzi product and driving engagement for their contest.

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Financial Services Investing in Conversational AI

Tailored
AI Consulting

The company gained the necessary knowledge to develop user journey maps, build a framework for supporting the chatbots after deployment, etc

Master of Code created customized workshops to train each business unit on how to design, build and launch chatbots in their organization.

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Why Partner with Master of Code Global?

Proven Track Record

Master of Code Global has delivered 1,000+ projects across Finance, Healthcare, eCommerce, Automotive, and more. Our solutions have reached 1B+ users worldwide, driving results like a 15x revenue boost, 3x higher conversion rates, and an 80% lift in customer satisfaction. We’re trusted by global leaders including Tom Ford, Electronic Arts, T-Mobile, Burberry, and Jo Malone.

Validate Before You Build

We de-risk AI initiatives with a combined Discovery + Proof of Concept process, helping you validate feasibility, surface blockers, and define measurable success criteria. This approach cuts development waste by up to 70%, ensures ROI clarity, and creates a confident roadmap before full rollout.

Accelerated Development &
Cost Savings

Our LOFT (LLM-Orchestrator Open-Source Framework) speeds up AI development with 43% less setup effort, 20% cost savings pre-MVP, and 3x faster support. This efficiency allows you to scale smarter, reduce costs, and reach production faster without sacrificing quality.

Technology Partners &
Integrations

We’re platform-agnostic and work across ecosystems as certified partners with Google Cloud, Salesforce, AWS, and strategic allies of Infobip, Glia, Cohere, LivePerson, Sinch, and Voiceflow. This broad partner base ensures seamless integration with the systems you already rely on.

Key Benefits of our Conversational AI Services

We provide end-to-end support for AI-driven experiences – planning, designing bot personas and dialogues, developing, testing, and launching chat or voice solutions. As a trusted Conversational AI development company, we ensure every stage of the process is tailored to your business needs and long-term success.

Our unified channel strategy ensures your bot operates seamlessly across platforms and communication methods, meeting users wherever they choose to engage. This adaptability is at the core of our Conversational AI chatbot service, helping brands deliver consistent, connected experiences at every touchpoint.

We elevate your conversational solution by seamlessly connecting it with NLU services, Generative AI, CRM, inventory approaches, and all your business systems, enabling data extraction and structured utilization. This results in highly personalized experiences for end users across integrated channels, making interactions more meaningful and relevant.

We anticipate various scenarios and allow customers to converse naturally, choose from menus, change conversation directions, request more information, and provide transactions, recognizing that human interactions are not linear, and neither should conversational interfaces be.

We prioritize data safety by using industry-leading encryption and complying with data protection regulations like GDPR and HIPAA, offering a secure and trustworthy environment for users, instilling confidence in their data privacy, and promoting a positive client experience.

What Our Clients Say

Veselin Vukovic

Chief Alliances Officer

Our collaboration with Master of Code Global, a strategic Innovation Partner, has played a crucial role in advancing our shared vision of digital transformation. Master of Code's outstanding technical acumen and unwavering commitment to developing customer-centric solutions have consistently impressed us. Their proficiency in AI has been a game-changer, significantly enhancing our Conversational AI offerings. A prime illustration of the synergistic efforts among Infobip and MOC is the BloomsyBox project, which elevates consumer engagement through Generative AI. We eagerly anticipate embarking on more groundbreaking projects with Master of Code, continuing our journey of innovation powering intelligent conversations.

Carlos Paniagua

CTO and Co-founder

I am very pleased with the outstanding quality of collaboration, services, and leadership provided by Master of Code Global. Their technical expertise is solid, and their dedication to our success is evident in every project they undertake. Their project teams as well as individual masters that we engage with consistently deliver great solutions to our end customers or good work for our internal product development. They are very proactive with industry trends For any organization seeking a reliable and highly skilled IT partner, I definitely recommend MOCG.

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Mike Carney

VP, Services - Conversational AI

Bringing together Master of Code and LivePerson's technical expertise and conversation design capabilities means brands can create exciting new ways for consumers and employees to interact with them through our Conversational Cloud. This opens up a whole new world of sales, marketing, and care journeys that can be exponentially scaled and deeply personalized through the power of Conversational AI.

Bryce North

Master of Code Global's work is competitively priced, but they're also experts in their field. They understood our requirements without me having to explain every little process to get to a result. I can tell Master of Code Global's team what needs to get done and see it happen.

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Tania Drootin

Master of Code Global were a pleasure to work with and came out with a great result. We now have a beautiful website. All items were delivered on time. Communication was easy and they were quick to respond.

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Nazar Grycshuk

We were pleased with the outcome of the discovery and design phases, as well as with the launch of the project. We had good results that helped to identify our next development phases and the direction to move forward with the project. We have a good working relationship and transparent communication with Master of Code Global. Also we’re pleased with their willingness to try something new and to work together in finding the best solution.

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Kalpana Berman

From the development team to the account team, everyone is hard working, talented, and in general a pleasure to work with. The constant communication, professionalism, resilience, and dedication were remarkably evident.

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Alona Harrison

Our partnership has thrived on Master of Code's deep understanding of technical intricacies and their ability to implement complex functionalities seamlessly into the websites we worked on. We didn’t expect such a smooth and transparent collaboration. Their expertise in modernizing and optimizing WordPress sites for better user experience and efficiency has greatly complemented our marketing and design efforts.

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Noam Bardin

We had a great experience with Master of Code Global - the speed in which they built up a multidisciplinary team including eng, design, QA, TPM allowed us to quickly roll out our product while hiring an internal team. We could not have done it without Master of Code Global and will continue to collaborate on different projects as they come up.

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Matt Dixon

Director of Business Development

What we liked about Master of Code is their product-oriented mindset and synergistic approach towards our collaboration. MOC has been easy to work with and added a beautiful game to our portfolio. Master of Code has a strong creative side, which attracted our attention in the first place.

Axelle Basso Bondini

Senior Manager Marketing

Master Of Code worked on a tight turn-around, was extremely helpful and professional in developing all components of the project up to the brand's high standards.

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Andrew Yaroshevsky

Chief Product Officer

Master of Code are a pleasure to deal with. They have established top expertise for developing chatbots on our platform. MOC’s team consistently delivers top-notch products for our clients and always beats expectations. All of it results in positive feedback and great experiences for our client’s users. We work with many development teams, and Master of Code are second to none in effective communication, problem solving, technical expertise, and overall project management.

Mohammed Al-Awadhi

Co-Founder

Our experience with Master of Code has been fantastic so far. Feedback from customers has been great, and our functionality is good. Regarding their quality of work and code, it’s better than anything we’ve seen before. They even gave us UI/UX best practices.

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Niels Herregodts

CEO & Founder

Master of Code is a skilled and reliable team. Working with them has been a smooth experience, and their quality consistently meets high standards.

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Ezra Firestone

Founder

One of our businesses went from zero to $2 million dollars a year in annual recurring revenue. That’s only possible because of Master of Code development expertise and ability, which allows us to focus on marketing and sales. I attribute the success directly to their effort. Without their product development, we have nothing to sell. So they get most of the credit.

Jeff Porter

Founder / CEO

Master of Code developed our iOS and Android apps for us. We gave them the design of the app, and they were involved in the development process. Then, they supported us on the launch of these apps. They also ended up taking over some front-end WordPress development on our main website. I've worked with many different offshore companies and offshore teams, and Master of Code is one of the best I've worked with.

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Adam Tsouras

Vice President of Product

We have worked with Master of Code on a number of technology projects. They are one of the most talented, passionate and impressive development teams we have ever worked with. Their attention to detail and enthusiasm for success makes working with them an absolute pleasure. We would highly recommend Master of Code to anyone looking for development work.

Brett Elder

Director

Master of Code is part of a very nimble team of very qualified, relational, and attentive developers. Though this is a true statement generally, they also function as a necessary extension of my team ... and have for years. They have become a fairly seamless extension of our efforts. Together we have accomplished greater things than we even initially envisioned.

Brian Russell

Executive Director

We value our partnership with Master of Code, which helps us to continue to meet the high expectations of many millions of end users.

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Grygoriy Dobrovolskyy

Product Manager

We saved 17% of staff time in our call centers with over twenty thousand agents. Master of Code means rock solid implementation and unrivaled support!

Matt Meisner

VP, Performance Marketing

The chatbot not only drove $500,000 in revenue within the first few months but also achieved 3X better conversion than the website and an 89% user response rate. Master of Code Global proved to be creative and technical experts in the chatbot space. They met deadlines and communicated seamlessly.

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Christian Fernando

Co-founder / President / CEO

Their deliverables have received praise from end customers with a focus on their support for strategic decision-making. Master of Code Global is focused on continuous improvement. They can draw on their technical expertise and commitment to understanding project specifics to provide helpful advice.

Dan Prosser

Founder

Both projects were executed flawlessly by Master of Code’s team. The developers wrote clean code and created solutions that greatly increase efficiency and business capabilities. Along the way, the team was highly communicative and displayed an excellent project management style.