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Conversational AI Development Services

As a Conversational AI consulting and development company, we help enterprises design, build, and scale AI-driven experiences. Our Conversational AI consultants and engineers deliver tailored services – from strategy to implementation – so you can engage and convert more customers across their preferred channels.

Our Conversational AI Services Include

Use Case Identification

The success of any Conversational AI solution starts with uncovering the right opportunities. Our team helps you uncover where artificial intelligence can deliver the most value – whether it’s reducing support volume, improving lead conversion, or enhancing internal workflows. Through stakeholder interviews, data analysis, and customer journey mapping, we pinpoint high-impact areas for automation. We then prioritize them based on feasibility, ROI, and strategic alignment. This upfront clarity ensures that every initiative you launch is grounded in real business need and delivers measurable outcomes from day one.

Conversational AI Development

We specialize in Conversational AI development that go beyond basic automation – our tools are built to understand context, intent, and user behavior. Whether leveraging top industry platforms or crafting custom solutions from the ground up, we tailor Conversational AI solutions to your specific company goals. Our multidisciplinary team of strategists, conversation designers, AI trainers, and developers collaborates to create assistants that reflect your brand voice, drive engagement, and automate meaningful interactions. The result? Scalable, high-performing assistants that seamlessly integrate into your digital ecosystem and deliver real impact. That’s why businesses trust our Conversational AI development services to drive long-term customer engagement.

Conversational AI Consulting

Our services are designed for companies looking to bring their strategy in-house but needing guidance. Our team of Conversational AI consultants, CX designers, and Conversational AI developers collaborates closely with yours, offering hands-on coaching, training, and roadmap development. We also introduce Conversation analytics services to help your team measure performance, uncover intent gaps, and continuously refine conversational experiences based on real user data. We make sure these offerings seamlessly align with your brand voice and effectively engage your target audience, resulting in a solution that fits into your business operations. With the help of our seasoned Conversational AI experts, your team will be empowered to take full ownership of future digital initiatives.

Conversational AI Implementation

We optimize the effectiveness of your Conversational AI solution by integrating it into your chosen platforms, apps, and databases. Whether it’s your website, mobile app, social media profiles, or internal systems such as CRM and knowledge bases, our Conversational AI and voice agents smoothly integrate, improving your existing ecosystem for a unified and efficient user experience. Our end-to-end Conversational AI implementation services make sure the deployment is secure, scalable, and aligned with your infrastructure.

Voice Assistant Development

We facilitate rapid contact center query resolution using virtual agents, interactive voice response (IVR), and advanced voice bot solutions as part of our voice assistant development service. We craft customized personas to align with your business goals, design voice interfaces that elevate trust and natural communication, and manage the entire process – from development to testing, publishing, and optimization for platforms like Google, Alexa, and Siri (or Genesys, Vonage, Twilio).

AI Security

Digital solutions must be powerful, but also private, safe, and compliant. Our AI security approach integrates best-in-class practices to protect your data and users at every interaction point. From data pipelines and encryption protocols to ethical governance and compliance with frameworks like GDPR and HIPAA, we bake security into every layer of your Conversational AI or voice assistant. We also help you implement role-based access, audit trails, fallback scenarios, and redaction strategies to confirm that your Conversational AI operates safely in sensitive and regulated environments.

Conversation Design

We rely on data to tackle customer pain points efficiently in conversation design, automating offerings, and cutting agent overhead costs. Our experts prioritize user journey, crafting intuitive interfaces that make interactions with Conversational AI solutions seamless and enjoyable by analyzing your data, creating a bot persona, writing use cases, and developing dialogues. With over 7 years of field experience, our proprietary methodology not only solves business and user queries but also increases ROI.

Conversation Design Training

Designed for companies seeking to develop in-house expertise, our program is led by a team of Conversational design consultants. Our training covers the full spectrum, from understanding Conversational AI fundamentals to scripting conversational flows and transforming scripts into intents for effective communication. Try the training program from Master of Code Global committed to equipping your team with the skills and knowledge needed to create engaging and efficient conversational experiences that resonate with your audience and drive results.

Conversational AI Fine-Tuning and Optimization

We’re dedicated to ongoing improvement to provide the best digital assistant journey. Our team of conversation designers, AI trainers, and Conversational AI developers frequently improves algorithms and features based on user interactions and feedback, making sure it consistently evolves and delivers precise responses.

Generative AI Integration

Use the power of virtual assistants to revolutionize your customer experience. At Master of Code Global, we offer Generative AI integration services designed to create immersive, intelligent interactions that deeply engage your clients. Let us help you harness the power of Generative AI to automate operations faster, more efficiently, and with minimal development effort – unlocking new levels of scalability and satisfaction.

Managed Services

We empower you with a robust infrastructure in the cloud, meticulously prepared and managed for seamless AI solution deployment. Our expert team excels in data governance, AI & ML productionalization, continuous model retraining, and provides 24/7 support for AI/ML in production. Our managed services span across data science, machine learning engineering, and DevOps, guaranteeing speed, efficiency, and top-notch quality for your AI/ML projects. With Master of Code Global, you can trust that your infrastructure is not only well-prepared but also expertly managed to guarantee the success of your digital journey.

Olga Hrom

Chief Delivery Officer

Not sure if your AI idea makes sense?

Run a pilot first. We cover technical feasibility, legal and security considerations, business goals and ROI and validate whether real users will pay for it before you commit the budget.

Why Partner with Master of Code Global?

Proven Track Record

Master of Code Global has delivered 1,000+ projects across Finance, Healthcare, eCommerce, Automotive, and more. Our solutions have reached 1B+ users worldwide, driving results like a 15x revenue boost, 3x higher conversion rates, and an 80% lift in customer satisfaction. We’re trusted by global leaders including Tom Ford, Electronic Arts, T-Mobile, Burberry, and Jo Malone.

Validate Before You Build

We de-risk AI initiatives with a combined Discovery + Proof of Concept process, helping you validate feasibility, surface blockers, and define measurable success criteria. This approach cuts development waste by up to 70%, ensures ROI clarity, and creates a confident roadmap before full rollout.

Accelerated Development &
Cost Savings

Our LOFT (LLM-Orchestrator Open-Source Framework) speeds up AI development with 43% less setup effort, 20% cost savings pre-MVP, and 3x faster support. This efficiency allows you to scale smarter, reduce costs, and reach production faster without sacrificing quality.

Technology Partners &
Integrations

We’re platform-agnostic and work across ecosystems as certified partners with Google Cloud, Salesforce, AWS, and strategic allies of Infobip, Glia, Cohere, LivePerson, Sinch, and Voiceflow. This broad partner base ensures seamless integration with the systems you already rely on.

Meet Our Portfolio

Latest case studies

ShopJedAI
Application

86% of correct answers
2 development streams
4 advanced technologies

An advanced and innovative AI-driven eCommerce marketing solution specifically tailored for small to medium-sized retail businesses.

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Post Mortem Assistant

Increased awareness of Legacy Contact feature
Seamless and accessible digital footprint planning
Meaningful social impact through charitable giving

Master of Code Global developed an AI-powered assistant to simplify legacy contact setup and promote charitable giving.

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GO Malta
Audit

Documented bot persona & tone of voice
Outlined main flows based on the analytical data
Conversation design workshops from experts

Master of Code Global delivered a comprehensive assistant audit with a future-ready framework for Generative AI integration

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Glia Partnership Model

5+ years of collaboration
25+ projects delivered
#1 prime external vendor

A multi-year partnership where Master of Code Global supports Glia platform through flexible collaboration and tailored delivery models.

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AI Cancer Support

1,500 active users
75 essential references
89 cancer types covered

MOCG optimized the asisstant for improved user flow, hassle-free access to indispensable materials, and comprehensive support

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Tom Ford
AI Assistant

8,000+ users effectively engaged
2,000+ product clicks on the site
1 month promo campaign

Master of Code Global helped Tom Ford Beauty engage their audience during the holiday season and generate new leads with an AI assistant

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BotFactory
Solution

50+ brands got integrated bots
80+ chatbots over the year
40% less time for bot creation

The reusable bot templates, a bot constructor tool, and the NLU knowledge bases for various business domains, developed by MOCG.

Learn More

READY TO BE NEXT?

Run your own pilot in 30 days.

We scope, build, and deploy an AI solution with your data, your workflows, your team.

Key Benefits of our Conversational AI Services

We provide end-to-end support for AI-driven experiences – planning, designing Conversational AI personas and dialogues, developing, testing, and launching chat or voice solutions. As a trusted Conversational AI development company, we ensure every stage of the process is tailored to your business needs and long-term success.

Our unified channel strategy ensures your bot operates seamlessly across platforms and communication methods, meeting users wherever they choose to engage. This adaptability is at the core of our Conversational AI service, helping brands deliver consistent, connected experiences at every touchpoint.

We elevate your conversational solution by seamlessly connecting it with NLU services, Generative AI, CRM, inventory approaches, and all your business systems, enabling data extraction and structured utilization. This results in highly personalized experiences for end users across integrated channels, making interactions more meaningful and relevant.

We anticipate various scenarios and allow customers to converse naturally, choose from menus, change conversation directions, request more information, and provide transactions, recognizing that human interactions are not linear, and neither should conversational interfaces be.

We prioritize data safety by using industry-leading encryption and complying with data protection regulations like GDPR and HIPAA, offering a secure and trustworthy environment for users, instilling confidence in their data privacy, and promoting a positive client experience.

What Our Clients Say

Veselin Vukovic

Chief Alliances Officer

Our collaboration with Master of Code Global, a strategic Innovation Partner, has played a crucial role in advancing our shared vision of digital transformation. Master of Code's outstanding technical acumen and unwavering commitment to developing customer-centric solutions have consistently impressed us. Their proficiency in AI has been a game-changer, significantly enhancing our Conversational AI offerings. A prime illustration of the synergistic efforts among Infobip and MOC is the BloomsyBox project, which elevates consumer engagement through Generative AI. We eagerly anticipate embarking on more groundbreaking projects with Master of Code, continuing our journey of innovation powering intelligent conversations.

Carlos Paniagua

CTO and Co-founder

I am very pleased with the outstanding quality of collaboration, services, and leadership provided by Master of Code Global. Their technical expertise is solid, and their dedication to our success is evident in every project they undertake. Their project teams as well as individual masters that we engage with consistently deliver great solutions to our end customers or good work for our internal product development. They are very proactive with industry trends For any organization seeking a reliable and highly skilled IT partner, I definitely recommend MOCG.

Check case study

Mike Carney

VP, Services - Conversational AI

Bringing together Master of Code and LivePerson's technical expertise and conversation design capabilities means brands can create exciting new ways for consumers and employees to interact with them through our Conversational Cloud. This opens up a whole new world of sales, marketing, and care journeys that can be exponentially scaled and deeply personalized through the power of Conversational AI.

Bryce North

Master of Code Global's work is competitively priced, but they're also experts in their field. They understood our requirements without me having to explain every little process to get to a result. I can tell Master of Code Global's team what needs to get done and see it happen.

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Tania Drootin

Master of Code Global were a pleasure to work with and came out with a great result. We now have a beautiful website. All items were delivered on time. Communication was easy and they were quick to respond.

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Nazar Grycshuk

We were pleased with the outcome of the discovery and design phases, as well as with the launch of the project. We had good results that helped to identify our next development phases and the direction to move forward with the project. We have a good working relationship and transparent communication with Master of Code Global. Also we’re pleased with their willingness to try something new and to work together in finding the best solution.

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Kalpana Berman

From the development team to the account team, everyone is hard working, talented, and in general a pleasure to work with. The constant communication, professionalism, resilience, and dedication were remarkably evident.

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Alona Harrison

Our partnership has thrived on Master of Code's deep understanding of technical intricacies and their ability to implement complex functionalities seamlessly into the websites we worked on. We didn’t expect such a smooth and transparent collaboration. Their expertise in modernizing and optimizing WordPress sites for better user experience and efficiency has greatly complemented our marketing and design efforts.

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Noam Bardin

We had a great experience with Master of Code Global - the speed in which they built up a multidisciplinary team including eng, design, QA, TPM allowed us to quickly roll out our product while hiring an internal team. We could not have done it without Master of Code Global and will continue to collaborate on different projects as they come up.

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Matt Dixon

Director of Business Development

What we liked about Master of Code is their product-oriented mindset and synergistic approach towards our collaboration. MOC has been easy to work with and added a beautiful game to our portfolio. Master of Code has a strong creative side, which attracted our attention in the first place.

Axelle Basso Bondini

Senior Manager Marketing

Master Of Code worked on a tight turn-around, was extremely helpful and professional in developing all components of the project up to the brand's high standards.

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Andrew Yaroshevsky

Chief Product Officer

Master of Code are a pleasure to deal with. They have established top expertise for developing chatbots on our platform. MOC’s team consistently delivers top-notch products for our clients and always beats expectations. All of it results in positive feedback and great experiences for our client’s users. We work with many development teams, and Master of Code are second to none in effective communication, problem solving, technical expertise, and overall project management.

Mohammed Al-Awadhi

Co-Founder

Our experience with Master of Code has been fantastic so far. Feedback from customers has been great, and our functionality is good. Regarding their quality of work and code, it’s better than anything we’ve seen before. They even gave us UI/UX best practices.

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Niels Herregodts

CEO & Founder

Master of Code is a skilled and reliable team. Working with them has been a smooth experience, and their quality consistently meets high standards.

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Ezra Firestone

Founder

One of our businesses went from zero to $2 million dollars a year in annual recurring revenue. That’s only possible because of Master of Code development expertise and ability, which allows us to focus on marketing and sales. I attribute the success directly to their effort. Without their product development, we have nothing to sell. So they get most of the credit.

Jeff Porter

Founder / CEO

Master of Code developed our iOS and Android apps for us. We gave them the design of the app, and they were involved in the development process. Then, they supported us on the launch of these apps. They also ended up taking over some front-end WordPress development on our main website. I've worked with many different offshore companies and offshore teams, and Master of Code is one of the best I've worked with.

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Adam Tsouras

Vice President of Product

We have worked with Master of Code on a number of technology projects. They are one of the most talented, passionate and impressive development teams we have ever worked with. Their attention to detail and enthusiasm for success makes working with them an absolute pleasure. We would highly recommend Master of Code to anyone looking for development work.

Brett Elder

Director

Master of Code is part of a very nimble team of very qualified, relational, and attentive developers. Though this is a true statement generally, they also function as a necessary extension of my team ... and have for years. They have become a fairly seamless extension of our efforts. Together we have accomplished greater things than we even initially envisioned.

Brian Russell

Executive Director

We value our partnership with Master of Code, which helps us to continue to meet the high expectations of many millions of end users.

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Grygoriy Dobrovolskyy

Product Manager

We saved 17% of staff time in our call centers with over twenty thousand agents. Master of Code means rock solid implementation and unrivaled support!

Matt Meisner

VP, Performance Marketing

The chatbot not only drove $500,000 in revenue within the first few months but also achieved 3X better conversion than the website and an 89% user response rate. Master of Code Global proved to be creative and technical experts in the chatbot space. They met deadlines and communicated seamlessly.

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Christian Fernando

Co-founder / President / CEO

Their deliverables have received praise from end customers with a focus on their support for strategic decision-making. Master of Code Global is focused on continuous improvement. They can draw on their technical expertise and commitment to understanding project specifics to provide helpful advice.

Dan Prosser

Founder

Both projects were executed flawlessly by Master of Code’s team. The developers wrote clean code and created solutions that greatly increase efficiency and business capabilities. Along the way, the team was highly communicative and displayed an excellent project management style.

Andrew Tauber

Founder

Master of Code’s team has done a tremendous job and we highly recommend them for development work.

Use Cases for Conversational
Artificial Intelligence

FAQ Automation
24/7 Live Chat
Complaint Resolution
Product Support
Order Status Tracking
Return and Refund Assistants
Escalation Solutions

Knowledge Base Integration
Appointment Scheduling
Notification Chatbots
Automated Billing and Invoicing
Inventory Management
Employee Onboarding

Lead Generation
Upselling and Cross-Selling
Promotion and Advertising
Customer Engagement
Survey and Feedback
Content Distribution
Personalized Marketing Campaigns
Customer Retention

Industries That Benefit from Conversational AI Solutions

Healthcare

Finance

Banking

Telecom

Insurance

Travel & Hospitality

Supply Chain & Manufacturing

E-commerce

Retail

Education

Airports & Airlines

We Deliver Conversational AI Across Every Channel

Apple
Business Chat

Google RCS

Messenger

SMS

Slack

Web & Mobile Chat

Our Conversational AI Development Ecosystem Toolset

We impact the world in partnership with

Trusted by 1000+ companies

FAQ

How much does it cost to develop a conversational AI solution?

Cost depends on complexity, integrations, and channels involved, typically ranging from a few thousand dollars for a basic assistant to six figures for enterprise-grade solutions. We provide a detailed estimate after a discovery call based on your specific requirements.

Which platforms and channels can Master of Code Global integrate conversational AI with?

We integrate across web, mobile, WhatsApp, Facebook Messenger, SMS, Apple Business Chat, RCS, Microsoft Teams, and voice channels, tailoring the deployment to where your customers already engage.

How do you ensure data security and compliance (GDPR, HIPAA) in conversational AI solutions?

We follow strict data protection protocols, including encryption, access controls, and compliance frameworks like GDPR and HIPAA where required. For sensitive industries, we can build solutions that operate entirely within your existing secure infrastructure (e.g., Microsoft ecosystem) to keep data in-house.

Can you integrate conversational AI with our existing systems (CRM, Microsoft 365, etc.)?

Yes. We regularly integrate conversational AI with CRMs, ERPs, Microsoft 365, SharePoint, and other internal tools, ensuring the assistant works within your current tech stack rather than requiring a separate system.

Get More Insights from Our Blog

Don’t Miss Out on ROI of Conversational AI – Your Secret Weapon for Profitability Natasha Gouws-StewartFormer Head of Customer Experience and Conversation Design

Confused About How to Implement AI in Business? Start Here Olga HromChief Delivery Officer

Your Business Vision Meets Technology Mastery Now

Want to discuss a project or digital solution? 

Fill out the form below and we’ll be in touch within 24 hours.

Conversational AI Development Services

Our Conversational AI Services Include

Use Case Identification

Conversational AI Development

Conversational AI Consulting

Conversational AI Implementation

Voice Assistant Development

AI Security

Conversation Design

Conversation Design Training

Conversational AI Fine-Tuning and Optimization

Generative AI Integration

Managed Services

Not sure if your AI idea makes sense?

Why Partner with Master of Code Global?

Proven Track Record

Validate Before You Build

Accelerated Development & Cost Savings

Technology Partners & Integrations

Meet Our Portfolio

ShopJedAI Application

Post Mortem Assistant

GO Malta Audit

Glia Partnership Model

AI Cancer Support

Tom Ford AI Assistant

BotFactory Solution

Key Benefits of our Conversational AI Services

What Our Clients Say

Veselin Vukovic

Carlos Paniagua

Mike Carney

Bryce North

Tania Drootin

Nazar Grycshuk

Kalpana Berman

Alona Harrison

Noam Bardin

Matt Dixon

Axelle Basso Bondini

Andrew Yaroshevsky

Mohammed Al-Awadhi

Niels Herregodts

Ezra Firestone

Jeff Porter

Adam Tsouras

Brett Elder

Brian Russell

Grygoriy Dobrovolskyy

Matt Meisner

Christian Fernando

Dan Prosser

Andrew Tauber

Use Cases for Conversational Artificial Intelligence

Industries That Benefit from Conversational AI Solutions

We Deliver Conversational AI Across Every Channel

Our Conversational AI Development Ecosystem Toolset

We impact the world in partnership with

Trusted by 1000+ companies

FAQ

How much does it cost to develop a conversational AI solution?

Which platforms and channels can Master of Code Global integrate conversational AI with?

How do you ensure data security and compliance (GDPR, HIPAA) in conversational AI solutions?

Can you integrate conversational AI with our existing systems (CRM, Microsoft 365, etc.)?

Get More Insights from Our Blog

17 Conversational AI Use Cases & Examples Backed by Positive ROI Results

Don’t Miss Out on ROI of Conversational AI – Your Secret Weapon for Profitability

Confused About How to Implement AI in Business? Start Here

Your Business Vision Meets Technology Mastery Now

Accelerated Development &
Cost Savings

Technology Partners &
Integrations

ShopJedAI
Application

GO Malta
Audit

Tom Ford
AI Assistant

BotFactory
Solution

Use Cases for Conversational
Artificial Intelligence