Site icon Master of Code Global

Beyond ChatGPT: How Conversational AI Platforms Have Adopted Generative Intelligence and What This Means for Businesses

Cover_Conversational AI Platforms Adopted Gen AI

ChatGPT’s November 2022 launch was a watershed moment. Within days, a million users started interacting with the app. By the end of its first year, OpenAI‘s model had attracted over 100 million enthusiasts, making it one of the fastest-growing consumer applications in history. This explosive evolution revealed the potential of Generative AI, the technology behind ChatGPT’s abilities. It can create new text, images, and audio from existing data. Conversational AI platforms quickly recognized this opportunity.

As platforms are starting to offer a wide range of Gen AI systems, selecting the one that’s best for your use case can be overwhelming. To help you choose the best option, let’s jump into the key characteristics of different model categories.

Comparison of Popular Models

The rapid evolution of Generative AI has produced a diverse range of solutions, each with its own strengths, weaknesses, and ideal use cases. Most conversational platforms either develop proprietary models or offer a selection of industry-leading ones. To effectively compare these systems, we’ve categorized them into two groups:

Cost-Effective Models: GPT-3.5 Turbo (OpenAI), PaLM 2 for Text (Google), LLaMA 3 (Meta), Claude 3 Haiku (Anthropic), GPT-4o Mini

Advanced Models: GPT-4o (OpenAI), Gemini (Google), LLaMA 3 (70B) (Meta), Claude 3.5 Sonnet (Anthropic)

Choosing the right one depends on your business needs, budget, and the complexity of tasks you’d like to automate. The price of a model often reflects its power. More expensive options generally handle complex tasks better. They can process more information at once, leading to better answers. However, these capabilities come at a cost: speed. Cheaper tools are quicker but might struggle with complex queries.

How Conversational AI Platforms Integrate Generative Capabilities

So far, the strategy of most platforms has been to minimize the Gen AI drawbacks, such as inaccurate outputs, hallucinations, and delays in response times, while maximizing the benefits. One key area where generative algorithms are making a significant impact is speeding up AI assistant creation.

Generative AI is also enhancing how bots interact with users:

To summarize, the technology has enhanced the functionality of Conversational AI platforms and provided:

Leveraging AI with Master of Code Global

To effectively implement these innovations, expertise in integration is essential. At Master of Code Global, we specialize in connecting Conversational AI platforms with third-party systems to gather customer information and offer a personalized omnichannel experience. OpenAI’s solutions, among others, can be embedded into the conversational flow, starting with user queries and ending with AI-generated responses.

We are already working on adding ChatGPT-like functionality to the existing bots of our clients. So, we do not need to throw away old flow-based bots and replace them with a new generating-AI base one. We can augment existing bots with the GPT-based flows on a custom fine-tuned GPT model. This model can keep the focus on business-case-specific knowledge and not try to answer every question as generic ChatGPT does.

Gleb Dobzhanskiy,

VP of Engineering at Master of Code

We focus on building conversational solutions for both voice and text within best practices for Conversation Design. MOCG experts integrate new technologies into existing systems and work closely with stakeholders to assess the feasibility of deploying Conversational AI solutions. This includes selecting the appropriate technology, identifying data sources, and determining necessary integrations to ensure the best user experience.

Businesses increased in sales with chatbot implementation by 67%.

Ready to build your own Conversational AI solution? Let’s chat!

Exit mobile version