Generative AI Chatbot in eCommerce: Use Cases, Benefits, and Statistics Behind
Consumer expectations are evolving and running. A successful eCommerce business demands a lot more than it did a few years ...
Make Your eCom Startup Stand Out with AI
Enrich Your eCommerce Startup’s Offerings with AI
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Frictionless Payments and Fraud Prevention
In the realm of eCommerce, AI is rewriting the rules of transaction processing. Bid farewell to clunky checkouts and embrace a world where AI-driven fraud detection and real-time payment authorization work hand-in-hand to ensure each purchase is smooth and secure.
80%
of retail businesses have a spike in fraud attempts.
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Proactive 24/7 Support
With AI-powered chatbots and virtual assistants, customer care has transcended traditional limitations. Now, your clients receive immediate, accurate, and personalized assistance around the clock. Watch as their satisfaction soars while your support team gains valuable time.
85%
average open rate is achieved by eCommerce companies using chatbots for communication.
Source: Indigo
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Cart Recovery & Abandonment Notifications
Abandoned carts no longer mean lost revenue. Harness the power of AI to send timely, targeted alerts that gently remind customers of their forgotten treasures. Witness firsthand how AI-amplified cart recovery campaigns transform hesitant shoppers into delighted buyers.
70%
of clients leave their carts and purchases unfinished on a regular basis.
Source: Baymard Institute
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Transparent Order Tracking
Empower your audience with real-time order tracking and status updates, eliminating anxiety and building trust. Through AI-powered notifications and proactive communication, turn the post-purchase experience into a seamless journey that deepens loyalty.
79%
of companies with efficient supply chains report achieving higher revenue growth.
Source: Invesp
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Curated Shopping Experiences
Unleash the potential of AI to craft personalized shopping experiences that resonate with each individual. Through AI-driven product recommendations, tailored offers, and dynamic content, watch as user engagement and conversion rates soar.
91%
of consumers favor brands that offer personalization at scale and relevant suggestions.
Source: Accenture
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Timely Feedback Collection
Benefit from AI’s capabilities to capture and analyze reviews across multiple channels, gaining invaluable insights into their wants, needs, and expectations. This treasure trove of information allows you to proactively address concerns and optimize your offerings.
67%
of buyers share their negative feedback with others after terrible shopping experiences.
Source: Khoros
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Smooth Returns and Exchanges
Embrace AI's transformative touch in handling returns and exchanges. By automating processes, providing self-service options, and offering real-time updates, watch as user satisfaction increases and operational costs decrease.
64%
spend more if a business solved their problems without switching to another channel.
Source: Zendesk
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80%
of eCommerce businesses are either using or planning to use chatbots
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9%
revenue increase is reached by incorporating AI solutions into retail operations
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45%
annual growth in AI adoption is projected in this sector
Radiant Skin RCS Chatbot: A Glimpse into the Future of Customer Engagement
Witness the magic of AI-powered client interaction with our custom-developed RCS solution for Radiant Skin. Watch how this innovative tool redefines beauty consultations, product recommendations, and personalized shopping experiences.
Our Clients' Journey to Success in Brief Case Studies
Voices of Satisfaction: Testimonials from Our Clients
Chatbot Development for Tom Ford Beauty
The Project
Social Media Marketing
$10,000 to $49,999
Nov. 2019 - Jan. 2020
Master of Code Global developed a Chatbot to assist holiday shoppers on the client's e-commerce site. Their team generated both the NLP and NLG and set up the hosting account for the bot.
5.0
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0
The Review
"It was such a pleasure working with them."
Feedback summary
"It was such a pleasure working with them."As a result of Master of Code Global's work, the client was able to generate online sales and boost engagement. Their attention to detail, proactivity, and reactivity is impressive. They were consistently available and supportive.
The reviewer
Media & Consumer Engagement Manager, Tom Ford Beauty
Axelle Basso Bondini
Axelle Basso Bondini
Beauty & Cosmetics
New York City, New York
5,001-10,000 Employees
Online Review
Verified
Facebook Chatbot Development for Beauty Line
The Project
- Services Custom Software Development
- $50,000 to $199,999
- Jan. 2017 - Ongoing
Master of Code develops Facebook chatbots to support the company's promotions for in-store services as needed.
5.0
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
5.0
The Review
“...the chatbot increased online bookings by 50%.”
Feedback summary
“...the chatbot increased online bookings by 50%.”Master of Code not only provides extremely helpful chatbot features but also goes above and beyond to improve the user experience. Their services have had a significantly positive impact on the business, and their team continues to be great to work with overall.
The reviewer
Assistant Manager of Consumer Engagement, Beauty Supply Company
Anonymous
Anonymous
- Consumer Products
- Minneapolis, Minnesota
- 1,001-5,000 Employees
- Phone Interview
- Verified
Facebook Messenger Chatbot for Digital Media Agency
The Project
- Custom Software Development
- $10,000 to $49,999
- Project length Apr. 2019 - June 2020
Master of Code Global developed a Facebook messenger chatbot for a digital marketing agency. Services included outlining a strategy and executing a path toward developing and launching the bot.
5.0
Quality
5.0Schedule
5.0Cost
5.0Willing to Refer
4.0
The Review
“I think they’re masters in the space of Messenger and development.”
Feedback summary
“I think they’re masters in the space of Messenger and development.”Master of Code Global proved to be highly proficient and easygoing partners. They were accommodating of the client’s fast-paced schedule. Their professionalism and comradery added value to the engagement.
The reviewer
Brand Director, Digital Media Agency
Anonymous
Anonymous
- Advertising & marketing
- New York City, New York
- 501-1,000 Employees
- Phone Interview
- Verified
Custom AI Chatbots for Startups Bring Tangible eCommerce Outcomes
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Always-On Engagement
Break free from traditional business hours. AI virtual assistants for eCommerce are available 24/7, ensuring your customers receive instant support and information, no matter the time or timezone.
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Increased Sales
Guide your buyers seamlessly through their shopping journey. Chatbots offer real-time assistance, answer product questions, and provide bespoke tips, significantly impacting conversion rates.
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Streamlined Operations, Slashed Costs
Embrace the efficiency of automation. Custom-developed tools handle routine inquiries, freeing your human agents to focus on complex issues. This optimization translates to substantial cost savings which is crucial for startups.
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Personalized Experiences That Delight
Go beyond generic interactions. Chatbots leverage customer data to deliver tailored recommendations and offers, creating an individualized experience that fosters loyalty and drives repeat business.
ROI Calculator
Make sure every penny pays off! You can quickly estimate ROI and provide investors with accurate and data-driven forecasts. Our Chatbot ROI Calculator removes the guesswork and delivers data-driven insights into potential cost optimizations, increased conversions, and enhanced customer satisfaction.
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