BotFactory
Simplifying Brand Assistant Development through Reuse and Optimization Strategies
BotFactory was created to build an end-to-end cross-functional team for a customer's conversational AI and assistant building platform. Our experienced developers combined their skills with our conversational commerce expertise to create a primary company conversational center of excellence.
Learn moreChallenge
We had a few challenges that we have successfully solved. Firstly, there was a business need to increase the sales of the assistant automations to the customers and the effectiveness for this business solution. Another challenge was to optimize the development of a brand assistant by reusing what has been developed.
As a company we had our own goal to build a self-organized team of experts that can be easily scaled to support the growing stream of the projects with different complexity.
What We Created
What We Created
We were able to review the assistants that were requested by the customers and create the assistant templates that can be reused by the end clients which significantly has downscaled the development effort.
There is also a assistant constructor tool that was created that helps the development team to build assistants as it has all common approaches & functionalities that are used by 90% of custom developed assistants.
Additionally we helped to prepare the NLU knowledge bases for various business domains like crypto and telco. Internally the team has worked on the coding best practices and team processes that made the dynamic development process smooth.
Technologies We Leveraged
We are working mostly with the client assistant development platform integrating it with the third-party services and brand CRMs/custom APIs using Node.JS/Javascript (like Salesforce, Zendesk, Watson AI etc).
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Node JS
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Salesforce
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Zendesk
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Watson AI
Results
Now we have a team that is experienced in assistant delivery, conversational design and assistant tuning as a E2E service. The team has already created the assistants for 50+ brands with the current capacity of 10 assistants being developed in parallel for top Fortune 500 brands.
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50+
brands involved the team in assistant creation
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80+
assistants created over the year
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40%
of time reduced for assistant creation