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    Cancer Chatbot - Master of Code Global
    Get in touch

    Shape Your Chatbot’s Unique Voice Today

    Get started by filling out the form, and we’ll help you create a persona that truly connects with your users.






      CSource Cancer Awareness Chatbot Case Study

      Centralized AI-Powered Cancer Support Bot for Patients and Caregivers

      Founded by Jonno Boyer-Dry, a cancer survivor, CSource was committed to supporting patients, caregivers, and their families by providing streamlined access to vital resources. The platform serviced thousands of users globally, offering information from trusted sources to help navigate the complexities of cancer care.

      The challenge:

      How could we simplify the search for credible cancer-related information for patients and caregivers amidst an overwhelming amount of online content?

      Challenge 2

      Jonno Boyer-Dry, a 30-year-old cancer survivor who was diagnosed with Stage IV Hodgkin’s Lymphoma, experienced firsthand the tremendous challenge of finding reliable data within a multitude of online sources. After conducting extensive research to gather useful information for cancer patients, caregivers, and family members, he realized there was no centralized place to discover these valuable materials. This led to the creation of the first version of the Cancer Chatbot by CSource.

      Challenge 1

      The initial iteration had several drawbacks, including a confusing structure and difficulty in navigating between sources. Users often found themselves stuck in loops or unable to return to the main menu. Understanding the emotional and informational needs of patients and their families, Jonno and his wife, Allison Boyer-Dry, aimed to create a solution that would help, inform, and support people more effectively. They reached out to Master of Code Global to rebuild the Cancer Chatbot to address these issues, ensuring that users could access trusted resources quickly and easily.

      How Our Chatbot Makes Cancer Support Easier

      • Immediate access to credible information
      • Reduced time spent searching online
      • Clear, easy-to-navigate structure
      • Personalized guidance and recommendations
      • Visual aids for improved comprehension
      • Ongoing updates to stay informed
      • Access to emotional and financial support
      • User-friendly design with minimal frustration
      What we created 1

      What we created:

      MOCG optimized the Cancer Chatbot for improved user flow, hassle-free access to indispensable materials, and comprehensive support

      To address the inconveniences of the previous version, we made significant improvements to the chatbot’s structure. The updated assistant provides users with seamless access to essential resources, helpful tips, and recommendations. It enables effortless navigation from one section to another, making the information easy to perceive through the use of galleries, images, and emojis. These materials have been vetted by actual cancer patients, caregivers, and supporters, ensuring their reliability and relevance.

      What we created 2

      Main Functionalities:

      • Centralized Resource Hub: Aggregated valuable sources from trusted organizations like the American Cancer Society, MyLifeLine.org, YouCaring, and GoFundMe, guaranteeing users could find reliable info without navigating multiple websites.
      • User-Friendly Navigation: Featuring a well-organized layout with Quick Reply and Postback buttons, browsing was simplified, preventing users from getting stuck in loops or dead ends and allowing easy transition between sections.
      • Search Functionality: Facilitated searching with typed queries for exact materials. The robust database provided practical, applicable information in an easy-to-digest gallery format, facilitating fast answers.
      • Categorized and Thematic Flows: Included tailored flows amplified by AI to meet the specific needs of patients, caregivers, and supporters, helping them locate relevant content without feeling overwhelmed.
      What we created 3
      • Dynamic Content Integration: Utilized Chatfuel plugins like JSON API to integrate interactive content and server-generated data, supporting real-time adjustments and personalized responses based on the input.
      • Subscription to Updates: Allowed users to sign up for alerts (push notifications in the Facebook Messenger App) regarding fresh articles or blog posts, ensuring everyone stayed informed about the latest resources and support available.
      • Visual and Interactive Elements: Employed galleries with images, headings, subtitles, and “Read more” buttons redirecting to detailed references, with emojis and graphical aids enhancing engagement and comprehension.
      • Support and Feedback: Enabled review submission directly within the chatbot, suggesting new materials or sharing positive comments, fostering continuous improvement.
      • Donation Integration: Incorporated options for users to donate via reputable platforms such as PayPal, Venmo, YouCaring, and GoFundMe, encouraging fundraising efforts.

      Technologies we leveraged:

      • JSON API JSON API
      • User Input Plugin User Input Plugin
      • RSS Plugin RSS Plugin
      • Facebook Messenger Facebook Messenger
      • Chatfuel Chatfuel

      The results:

      Your Business Vision Meets Technology Mastery Now

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