Natasha Gouws-Stewart

Former Head of Customer Experience and Conversation Design

Natasha Gouws is a former Head of Customer Experience and Conversation Design at Master of Code Global, where she led conversation design strategy across a nearly 6-year specialization in AI-powered self-service experiences. Her background spans fintech, banking, travel, and healthcare, combining an engineering foundation with hands-on work optimizing containment rates and reducing customer effort. Natasha holds an Engineer's Degree in Biomedical Engineering and a Postgraduate Diploma in Management from the University of the Witwatersrand.

Posts by Natasha Gouws-Stewart

Conversation Design Discussion (Part 2): Designing For Voice Agent

Welcome to part 2 of our Conversation Design discussion. In part 1, we explored multimodal Conversational AI assistants, exploring their …

Don’t Miss Out on ROI of Conversational AI – Your Secret Weapon for Profitability

Contact centers are in crisis. Skyrocketing customer expectations were coupled with relentless cost pressures. It all has created a perfect …

The ultimate guide to prompt engineering your GPT-3.5-Turbo model

At Master of Code, we’ve been working with OpenAI’s GPT-3.5-Turbo model since its launch. After many successful implementations, we wanted …