Natasha Gouws-Stewart

Natasha Gouws-Stewart is a Senior Conversation Designer with over 6 years of experience working across several industries.

Posts by Natasha Gouws-Stewart

Welcome to part 2 of our Conversation Design discussion. In part 1, we explored multimodal Conversational AI assistants, exploring their …

What does client involvement mean for a medical business? Should you even care to invest in patient engagement chatbots to …

As applications of Generative AI in healthcare continue to gain traction and the ongoing digital transformation of the industry, balancing …

Contact centers are in crisis. Skyrocketing customer expectations were coupled with relentless cost pressures. It all has created a perfect …

At Master of Code, we’ve been working with OpenAI’s GPT-3.5-Turbo model since its launch. After many successful implementations, we wanted …