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    Conversation Designer (B2B contract)

    • What We Value in a New Master
    • Extra Credit For
    • How You'll Contribute
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    Conversation Designer (B2B contract)

    • Experience: 3+ years
    • English Level: Advanced
    • Location: South America
    • 2+ years experience as a Conversation Designer
    • 3+ years of experience in UX and/or copywriting
    • Experience designing for multiple channels: Apple Messages for Business, Google Business Messages, In-App, SMS, Voice, Web, WhatsApp
    • Experience with Natural Language Understanding platforms
    • Ability to work across multiple concurrent projects, using time management skills
    • Ability to review design work, providing detail-oriented feedback and guidance
    • Ability to effectively communicate and work across multidisciplinary teams
    • Ability to explain complex issues in clear, non-technical language; you should be comfortable dealing with internal team members and external customers
    • Experience working with Generative AI tools
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    Conversation Designer (B2B contract)

    • Experience: 3+ years
    • English Level: Advanced
    • Location: South America
    • Bachelor's degree in Human-Computer Interaction (HCI), Linguistics, or a related field, or equivalent practical experience is considered an asset but not required
    • Completion of UX or user-centered design courses. Please identify such courses in your resume
    • Experience in working with large and enterprise-level brands is considered an asset
    • Experience with LivePerson platform (Conversational Cloud)
    • Strong experience in prompt engineering and leveraging generative AI/LLMs to design, test, and optimize conversational flows for chatbots and virtual assistants
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    Conversation Designer (B2B contract)

    • Experience: 3+ years
    • English Level: Advanced
    • Location: South America
    • Understanding project scope, requirements, and use cases of conversational projects
    • With the Project Manager, conducting discovery sessions to understand the project, key deliverables, and success indicators
    • Conducting research to prioritize and validate use cases
    • Developing bot personas for conversational experiences
    • Designing user journey flows and writing conversational dialogue for chat and voice solutions
    • Presenting designs to internal and external stakeholders
    • Leveraging data analysis to drive containment and optimize flows
    • Keeping client and internal teams up-to-date on design best practices
    • Collaborating with multiple internal and external stakeholders to successfully launch bot flows
    • Craft and optimize prompts for generative AI to ensure consistent bot personality, handle edge cases effectively, and maintain accurate, contextually relevant responses

    Application Process

    South America

    • If you are interested in joining Master of Code, please attach your cover letter with a resume.
    • Please include a portfolio, or any URLs or documents showcasing previous relevant work.
    • We thank all applicants for their interest, however, only those selected for an interview will be contacted.

    Why we work at Master of Code

    • We’re passionate about building conversational experiences using the latest technologies (often in beta) from tech leaders including Facebook, Google, Amazon, Microsoft, and others.
    • Everyday we get to work with the latest in Artificial Intelligence, most notably Generative AI.
    • We work side by side with our customers exploring some of the most innovative chatbot use cases, features, and integrations in the industry. For instance, how can we supercharge a Fortune 500’s support team by leveraging the newly released OpenAI?
    • We’ve become thought leaders at the center of the AI revolution.
    • The opportunity to build something special excites us. As ‘builders’ we are comfortable with ambiguity and motivated by challenges.
    • We are easily bored with the status quo and are constantly looking for ways to innovate.
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    Ready to Become a Master?

    Let’s Learn, Grow, and Innovate Together


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