Olivera Bay

Senior Conversation Designer

Olivera Bay is an accomplished and award-winning Bilingual Senior Conversation Designer, fluent in both English and French. With a wealth of expertise in conversation design, prompt engineering, content strategy, mentoring, and event moderation, Olivera excels in creating engaging and user-centric conversational experiences.

Posts by Olivera Bay

How Much Does a Chatbot Cost? Your Expert Roadmap to Navigate Through Hidden Costs and Failed Expectations

Consumer expectations are shifting, with chatbots becoming an increasingly common point of interaction. A Tidio study found that a significant …

The Role of Customer Journey Mapping in Conversational AI

What are Customer Journey Maps? Customer journey maps are a visualization method to investigate user experiences. They consist of user …

We use cookies to improve your user experience on our site, personalize content and ads, and to analyze our traffic. These cookies are completely safe and secure and will never contain sensitive information. They are used only by Master of Code Global or the trusted partners we work with.