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Olivera Bay is an accomplished and award-winning Bilingual Senior Conversation Designer, fluent in both English and French. With a wealth of expertise in conversation design, prompt engineering, content strategy, mentoring, and event moderation, Olivera excels in creating engaging and user-centric conversational experiences.
Consumer expectations are shifting, with chatbots becoming an increasingly common point of interaction. A Tidio study found that a significant …
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What are Customer Journey Maps? Customer journey maps are a visualization method to investigate user experiences. They consist of user …
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