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    Olivera Bay

    Olivera Bay

    Senior Conversation Designer

    Olivera Bay is an accomplished and award-winning Bilingual Senior Conversation Designer, fluent in both English and French. With a wealth of expertise in conversation design, prompt engineering, content strategy, mentoring, and event moderation, Olivera excels in creating engaging and user-centric conversational experiences.

    Posts by Olivera Bay

    How Much Does a Chatbot Cost? Your Expert Roadmap to AI Chatbot Pricing, Hidden Costs, and Failed Expectations

    Consumer expectations are shifting, with chatbots becoming an increasingly common point of interaction. A Tidio study found that a significant …

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    How Much Does a Chatbot Cost? Your Expert Roadmap to AI Chatbot Pricing, Hidden Costs, and Failed Expectations

    The Role of Customer Journey Mapping in Conversational AI

    What are Customer Journey Maps? Customer journey maps are a visualization method to investigate user experiences. They consist of user …

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    The Role of Customer Journey Mapping in Conversational AI