Kelly Cassidy

Director of Technology

Kelly Cassidy is Director of Information Technology. He is a skilled technologist with over 15 years of experience in a number of capacities and teams, including Product Management, Business Analysis, Developer Management and Project Management.

Posts by Kelly Cassidy

Revolutionizing Customer Support: The Role of Call Center Automation

Contact centers are the front line of customer interaction. While essential, they face numerous challenges, from long wait times to …

Master of Code Global Participates in the Deloitte Fast 50 in Canada Program 2 Years Running

Master of Code Global participated in the Deloitte Fast 50 Canada for 2 consecutive years, showcasing its expertise in delivering …

Multilingual Chatbots: The Gateway to Informed, Language-Specific Strategies and Engaged Customers

Customer service is a must-have for any business today. With the global reach of many companies, there’s a real demand …

Personalization and Authentication around Customer Experience using Conversational AI

When a Conversational AI (CAI) solution is implemented, one early decision that needs to be made is the level of …

Platform Integration Makes Things Possible with Conversational AI Chatbots

Successful Conversational AI (CAI) solutions give users the ability to engage with businesses and brands when and how they want …

Connecting the Dots (Part2). Call Center Experience with Voice agent: Challenges, Use Cases and Case Study

This is part 2 of a series about how call centers can evolve with the help of Conversational AI solutions. …

Connecting the Dots (Part1). Call Center Automation using AI-Powered Chatbot

Welcome to our discussion on call center evolution using AI-powered chat and voice agents. Our intent today is to share …

Business Process Automation (BPA) in Customer Communication

If we have learned anything during the recent pandemic, it’s that communication is the cornerstone of keeping things moving. Knowing …