Revolutionizing Customer Support: The Role of Call Center Automation
Contact centers are the front line of customer interaction. While essential, they face numerous challenges, from long wait times to …
Read MoreKelly Cassidy is a former Director of Information Technology at Master of Code Global. He is a skilled technologist with over 15 years of experience in a number of capacities and teams, including Product Management, Business Analysis, Developer Management and Project Management.
Contact centers are the front line of customer interaction. While essential, they face numerous challenges, from long wait times to …
Read MoreMaster of Code Global participated in the Deloitte Fast 50 Canada for 2 consecutive years, showcasing its expertise in delivering …
Read MoreCustomer service is a must-have for any business today. With the global reach of many companies, there’s a real demand …
Read MoreWhen a Conversational AI (CAI) solution is implemented, one early decision that needs to be made is the level of …
Read MoreSuccessful Conversational AI (CAI) solutions give users the ability to engage with businesses and brands when and how they want …
Read MoreThis is part 2 of a series about how call centers can evolve with the help of Conversational AI solutions. …
Read MoreIf we have learned anything during the recent pandemic, it’s that communication is the cornerstone of keeping things moving. Knowing …
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