Conversation Designer
Conversation Designer
- Experience: 3+ years
- English Level: Advanced
- Location: Canada
We work side by side with our customers exploring some of the most innovative chatbot use cases, features, and integrations in the industry.
For instance, how can we supercharge a Fortune 500’s support team by leveraging the newly released OpenAI? We’ve become thought leaders at the center of the AI revolution.
The opportunity to build something special excites us. As ‘builders’ we are comfortable with ambiguity and motivated by challenges. We are easily bored with the status quo and are constantly looking for ways to innovate.
What We Value in a New Master
- 2+ years experience as a Conversation Designer
- 3+ years of experience in UX and/or copywriting
- Experience designing for multiple channels: Apple Messages for Business, Google Business Messages, In-App, SMS, Voice, Web, WhatsApp
- Experience with Natural Language Understanding platforms
- Ability to work across multiple concurrent projects, using time management skills
- Ability to review design work, providing detail-oriented feedback and guidance
- Ability to effectively communicate and work across multidisciplinary teams
- Ability to explain complex issues in clear, non-technical language; you should be comfortable dealing with internal team members and external customers
- Experience working with Generative AI tools
Extra Credit For
- Bachelor's degree in Human-Computer Interaction (HCI), Linguistics, or a related field, or equivalent practical experience is considered an asset but not required
- Completion of UX or user-centered design courses. Please identify such courses in your resume
- Experience in working with large and enterprise-level brands is considered an asset
- Experience with LivePerson platform (Conversational Cloud)
- Strong experience in prompt engineering and leveraging generative AI/LLMs to design, test, and optimize conversational flows for chatbots and virtual assistants
How You'll Contribute
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Understanding project scope, requirements, and use cases of conversational projects
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With the Project Manager, conducting discovery sessions to understand the project, key deliverables, and success indicators
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Conducting research to prioritize and validate use cases
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Developing bot personas for conversational experiences
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Designing user journey flows and writing conversational dialogue for chat and voice solutions
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Presenting designs to internal and external stakeholders
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Leveraging data analysis to drive containment and optimize flows
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Keeping client and internal teams up-to-date on design best practices
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Collaborating with multiple internal and external stakeholders to successfully launch bot flows
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Craft and optimize prompts for generative AI to ensure consistent bot personality, handle edge cases effectively, and maintain accurate, contextually relevant responses
Application Process
Canada
- If you are interested in joining Master of Code, please attach your cover letter with a resume.
- Please include a portfolio, or any URLs or documents showcasing previous relevant work.
- We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Why we work at Master of Code
- A journey of continuous learning and growth.
- A collaborative workspace built on trust and transparency.
- The chance to make a real impact through meaningful work.
- The opportunity to shape the future of AI.
- A vibrant community of passionate and supportive peers.
- A fun and balanced work environment where you can be yourself.
Ready to Become a Master?
Let’s Learn, Grow, and Innovate Together
Thanks for contacting us!
We will get in touch with you shortly.
