AI-Driven Efficiency for Busy Airports





    Our Clients

    How Does AI Reimagine Airport Efficiency?

    • Passenger Screening

      6,737 Firearms were detected by TSA at security checkpoints in 2023.

      AI technologies optimize the whole process, enhancing safety and reducing waiting times. Advanced algorithms can quickly identify potential threats, leading to more efficient operations. – Improved accuracy in threat detection
      – Faster processing & shorter queues
      – Enhanced passenger experience

    • Baggage Handling

      25% improvement in mishandling rates can be achieved through AI implementation.

      By incorporating AI in baggage systems, airports can significantly reduce instances of lost suitcases. AI systems track and manage luggage from check-in to pick-up, ensuring efficient and reliable handling. – Reduced cases of lost or delayed baggage
      – Lower operational costs
      – Enhanced customer satisfaction

    • Preventive Maintenance

      30% cost reduction can be achieved through predictive servicing.

      AI-driven condition-based maintenance uses data analysis to foresee equipment failures before they occur, allowing for timely repairs and replacements, thus reducing downtime and costs. – Proactive issue identification
      – Minimized equipment downtime
      – Prolonged equipment lifespan

    • Flight Operations and Scheduling

      48% of airports either implemented AI for automated scheduling or plan to.

      AI algorithms assist in optimizing flight management and operations, leading to better resource utilization, reduced delays, and improved customer satisfaction. – More efficient use of gates and runways
      – Reduced flight delays
      – Improved operational decision-making

    • Customer Service Enhancements

      60% of CX leaders consider AI as a transformative power for their niche.

      Implementing AI solutions in customer service, such as chatbots and information kiosks, enhances passenger experience by providing quick and accurate responses to inquiries. – Immediate assistance
      – Reduced workload on staff
      – Personalized approach

    • Get a Consultation

      Get to know how your airport can benefit from AI technology and tailored solutions that address real business concerns!

      Enhance your customers’ journey and increase in-airport sales using AI-driven conversational solutions crafted by Master of Code Global

      Book a Demo

    Hear from Our Satisfied Partners and Clients

    Head of Digital Transformation

    US Airport

    "Working with MOCG on integrating AI into our airport systems has been an extraordinary experience. They developed tailored AI solutions for flight scheduling and resource management that have greatly reduced our operational delays. The professionalism, expertise, and innovative solutions provided by their team are remarkable.”

    Chief Information Officer

    European Airport

    "Implementing AI solutions in our customer service channels has transformed how we interact with passengers. The AI chatbots and voice assistants by MOCG have greatly improved our response times and customer satisfaction. Their team's innovative approach and thorough understanding of airport needs are outstanding."

    Veselin Vuković, Infobip

    VP Strategic Partnerships

    “Our collaboration with Master of Code Global, a strategic Innovation Partner, has played a crucial role in advancing our shared vision of digital transformation. Master of Code's outstanding technical acumen and unwavering commitment to developing customer-centric solutions have consistently impressed us. Their proficiency in AI has been a game-changer, significantly enhancing our Conversational AI offerings.”

    Arindam Samanta, Adobe Systems Inc.

    Sr. Manager, Channels & Tools

    “Master of Code was a key strategic partner of our team in Adobe implementation to integrate next generation messaging & bot and CRM. They are experts when it comes to high end & complex implementation at scale. They bring in highly talented, dedicated engineers to deliver on-time with high quality. Outstanding work.”

    Andreas Soellner, LivePerson

    Sr. Project Manager

    “Special thanks to the Master of Code Team who have implemented the Agent Console based on the functional specification provided by Liveperson and throughout the process have been flexible, helpful and professional, going the extra mile to implement changes and fix issues during the testing phase.”

    Mohammed Al-Awadhi, My Home

    CEO & Co-Founder

    “Our experience with Master of Code has been fantastic so far. Feedback from customers has been great, and our functionality is good. Regarding their quality of work and code, it’s better than anything we’ve seen before. They even gave us UI/UX best practices.”

    • 91%

      of passengers are interested in a program to expedite security screening

    • 70%

      of negative feedback based on flight irregularities, luggage issues and check-in

    • 68%

      of passengers would welcome more AI solutions at airports

    Success in Action: Meet Our Clients’ Real Cases and Outcomes

    • Digital Solution for US Airport

      To level-up overall security and threat identification, our client opted for deployment of AI-driven systems, including automated scanning and fraud detection algorithms. As a result, they reached a 30% improvement in threat prediction accuracy and significantly enhanced airport security.

    • An AI Chatbot for Canada Airport

      Our clients aimed to elevate customer service with limited human resources. Thus, we helped them determine and implement the range of suitable digital solutions, including an AI-powered chatbot. These tools managed to handle 40% more customer inquiries, significantly reducing response times (by up to 79%) and relieving the staff workload.

    • AI-Driven Tracking System for European Airport

      The airport sought to increase efficiency in baggage handling and reduce incidents of lost luggage. Our solution was an AI-driven baggage tracking and sorting system, which led to a 65% reduction in baggage mishandling. This improvement not only enhanced passenger experience but also brought about operational savings.

    Our Smooth and Transparent Process of Development and Integration

    Implement AI Across Channels Your Passengers Use

    • Engage with your customers straight from the Website

      This channel is essential for providing real-time, automated assistance directly on the airport's website. They serve as an interactive tool for passengers seeking instant information and support.

    • Reach your customers via Messaging Apps

      Tailored mobile solutions offer a personalized and convenient way for passengers to get information on-the-go. Enable them to access services through Facebook, WhatsApp, Twitter, Apple Business Messages, WeChat, etc.

    • Google Assistant and Alexa

      It was predicted that in 2023 the number of voice chatbots would rise to over 8 billion. Who knows what comes next? Provide a hands-free, conversational interface for your passengers through voice-activated technology like Google Assistant and Alexa.

    6 Benefits You Will Witness After Integrating AI Into Your Operations

    • Enhanced Passenger Experience

      Chatbots personalize interactions and services, providing passengers with tailored information and support. This technology streamlines processes such as check-in and security screenings, reducing wait times and making the airport journey more pleasant and efficient.

    • Improved Operational Efficiency

      AI enables smoother baggage handling, more effective flight scheduling, and better resource management. Additionally, predictive maintenance tools help in the proactive upkeep of equipment, minimizing the likelihood of unexpected downtime and disruptions.

    • Advanced Security and Safety

      Enhanced surveillance systems, powered by AI, offer superior threat detection capabilities. These solutions are adept at monitoring large crowds and identifying potential risks, thereby bolstering the overall security framework of the airport.

    • Cost-Effectiveness

      By optimizing the allocation of resources and minimizing the need for manual intervention, these solutions help in reducing operational expenses. Moreover, predictive analytics employed by AI systems can prevent resource wastage and enhance asset utilization.

    • Better Decision Making

      AI-driven data analysis provides comprehensive insights into various aspects of airport operations, aiding management in making informed and timely decisions. Real-time data processing allows staff to swiftly address and resolve diverse challenges.

    • Sustainability Improvements

      Artificial intelligence for airports supports initiatives aimed at saving energy and reducing the carbon footprint. Smart, AI-powered systems ensure the efficient use of resources, which is integral to promoting eco-friendly practices within the airport ecosystem.

    More Relevant Materials on AI for Airports

    Read more

    Chatbot ROI Calculator

    Run the numbers with our Chatbot ROI Calculator and get estimated results of the return you could get from implementing conversational Al across your business

    CALCULATE YOUR POTENTIAL ROI
    Author