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SHV Energy is a leading global distributor of off-grid energy, such as LPG and small-scale LNG, and is active in sustainable fuels and renewable energy solutions. As part of its organization-wide AI transformation strategy, the company set out to accelerate the adoption of artificial intelligence across customer-facing operations and establish a scalable foundation for future innovation.
To support this initiative, SHV Energy sought a seasoned AI implementation partner capable of combining conversational AI expertise, enterprise integration capabilities, and hands-on experience with platforms such as Voiceflow, Salesforce, and Vonage. Master of Code Global joined the program as a dedicated AI implementation team, working alongside internal stakeholders to design, launch, and continuously optimize AI-powered customer support. Beyond solution delivery, the partnership focused on measuring business impact, evaluating performance, and identifying new opportunities to expand AI adoption across the organization.
SHV Energy had already established a clear vision for AI adoption and invested in building internal capabilities to drive innovation across the organization. With a dedicated business team focused on advancing AI initiatives, the company was looking beyond experimentation and seeking practical ways to scale artificial intelligence across customer-facing operations.
To achieve this goal, SHV Energy needed more than a technology vendor. The company was searching for an AI implementation partner capable of integrating into a large enterprise environment, collaborating with multiple business units, and transforming strategic AI priorities into production-ready solutions. The ideal partner needed deep expertise in Conversational AI, experience with enterprise platforms such as Voiceflow, Salesforce, and Vonage, and the ability to provide a dedicated multidisciplinary team that could seamlessly complement internal resources.
At the same time, SHV Energy wanted a structured approach to measuring success. Beyond deploying AI-powered solutions, the company aimed to evaluate performance, track key business metrics, and identify opportunities for further automation and AI-driven transformation across the organization.
Helping SHV Energy scale AI adoption, accelerate customer support automation, and build a foundation for long-term innovation
As part of SHV Energy’s enterprise AI transformation strategy, Master of Code Global helps the company turn ambitious AI goals into operational solutions that could be deployed, measured, and continuously improved. Working as an extension of the client’s internal AI team, we support the rollout of multiple customer support initiatives while helping establish a scalable approach to AI implementation across the organization.
Together, we enable SHV Energy to achieve several key objectives:
Accelerate AI implementation across business units: SHV Energy gained access to a dedicated team of project managers, AQA engineers, developers, AI engineers, Customer Success Manager, and conversation designers who worked alongside internal stakeholders to move AI initiatives from concept to production faster.
Expand customer support automation capabilities: The company successfully introduces AI-powered customer support solutions that streamline customer interactions, improve information accessibility, and reduce reliance on manual support processes.
Leverage enterprise-grade AI platforms more effectively: By utilizing technologies such as Voiceflow, Salesforce, and Vonage, SHV Energy is able to scale AI initiatives within its existing technology ecosystem while maintaining flexibility for future growth.
Improve efficiency while maintaining customer satisfaction: By automating high-volume customer interactions and integrating AI into existing operational workflows, SHV Energy is reducing the need for manual intervention. One of the solutions helps automatically process and save the data received with 99.35% success rate, achieve a 93% customer satisfaction score, and successfully handle 98.68% of customer conversations without human support or portal redirection.
Create a foundation for future AI innovation: Beyond customer support automation, the partnership helps SHV Energy identify additional opportunities for AI-driven transformation across business operations, supporting the company’s broader vision for enterprise-wide AI adoption.
Expanding AI adoption beyond customer support
Building on the success of customer-facing AI solutions, with our help SHV Energy continues exploring new opportunities to apply AI across additional business functions and operational processes.
Identifying high-value automation opportunities
Master of Code Global works alongside SHV Energy stakeholders to evaluate potential use cases, prioritize initiatives, and assess where AI can deliver the greatest business impact.
Measuring performance and business value
The partnership includes ongoing KPI monitoring, success metric analysis, and solution optimization to ensure AI initiatives continue delivering measurable results.
Supporting internal business operations
Future initiatives may extend into internal workflows, helping streamline operations, improve efficiency, and reduce manual effort across the organization.
Driving long-term AI transformation
As SHV Energy advances its enterprise AI strategy, Master of Code Global continues to serve as a trusted AI implementation partner, helping transform strategic goals into scalable, real-world solutions.
