The Agentic Shift—How Enterprises Are Building the Next Wave of Conversational AI with vCons, MCP, and A2A

Ready to move beyond one-off chatbots? This guide shows you how to capture every customer interaction, link AI “helpers” together, and keep full context, so conversations don’t fall apart.

Inside, you’ll find:

• How to “capture” each chat into a reusable conversation object (no more lost context).
• Simple steps to connect your AI tools and data so agents work together, and drive the desired outcomes.
• A real-world refund example: from client request to payout, with zero manual handoff.
• How to lock down every layer so data remains protected, minimizing fraud.

Download this ebook and learn how to:

• Build modular, reusable agent ecosystems instead of one-off chatbots.
• Leverage voice and rich messaging channels (RCS, Apple Messages, web chat) with a single architecture.
• Establish zero-trust security at every layer, so you stay compliant and retain user trust.
• Gain measurable ROI by plugging in best-of-breed AI partners and unlocking end-to-end analytics.

About the Author
Ted Franz, VP Sales & Partnerships, Master of Code Global
With 20+ years in software and telecom and dual MBAs, Ted has guided Fortune 500 clients to implement Conversational AI that delivers measurable CX gains, while keeping security airtight.

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