Petra Gal

Conversation Designer

Posts by Petra Gal

Voice Bots in Banking: Investigating the Future of Financial Communication

Time is money, and in today’s swift-moving world, customers are no longer willing to spend it waiting in long queues …

Beyond ChatGPT: How Conversational AI Platforms Have Adopted Generative Intelligence and What This Means for Businesses

ChatGPT’s November 2022 launch was a watershed moment. Within days, a million users started interacting with the app. By the …

Why Investing in Conversation Design Is Still a Must in the Age of LLMs

In the fast-paced world of artificial intelligence, Large Language Models (LLMs) are now taking center stage. Businesses have quickly taken …

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