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Conversation Designer

Conversation Designer

About Master of Code

Master of Code’s Canadian offices are located in Winnipeg, MB, and Toronto, ON. Our growing team of 20 focuses on building AI-powered chat and voice solutions. We work with tech start-ups, small and mid-size businesses, and enterprise customers to deliver conversational experiences. A partial list of our global brands includes T-Mobile, LivePerson, Aveda, and World Surf League, to name a few.

Our team is composed of technology enthusiasts who share a common passion for AI-driven technology and for delivering world-class conversational experiences on channels such as Web/app chat, Apple Business Chat, Google Business Messages, WhatsApp, SMS, Google Assistant and Amazon Alexa. Whether it’s building incredible chat solutions, experimenting with Augmented Reality, Google and Amazon voice bots or having our work featured at Facebook’s F8 Developer Conference, our passion for conversational AI is shown in the breadth of our experience, work, and successes.

Master of Code Global is a world-class technology agency with four offices and more than 300 team members worldwide. Established in 2004, our team has moved from full-service custom software development and mobile apps to focusing on crafting world-class conversational experiences using a variety of platforms and conversational AI tools.

Role Summary

Master of Code is rapidly expanding as enterprises shift their focus and investment in AI-powered solutions. Master of Code Canada is seeking a talented Conversation Designer to conceptualize, illustrate and deliver user-centric and conversational experiences.

You will be expected to drive these conversational experiences from concepts and flow charts to product launch with attention to detail through elegant and consumer focused designs. A positive and collaborative attitude is required, and we’re looking for a self-motivated problem solver with impeccable communication and presentation skills.

We understand this is an emerging role in the industry which is why we will consider candidates who may not have direct conversational AI experience but have the baseline skills we can use to further train and support internally.

Why we work at Master of Code

We’re passionate about building conversational experiences using the latest technologies (often in beta) from tech leaders including Facebook, Google, Amazon, Microsoft, and others. Everyday we get to work with the latest in Artificial Intelligence, most notably machine learning and natural language processing. We work side by side with our customers exploring some of the most innovative chatbot use cases, features, and integrations in the industry. For instance, how can we supercharge a Fortune 500’s support team by leveraging the newly released WhatsApp Business API? We’ve become thought leaders at the center of the AI revolution.

The opportunity to build something special in Winnipeg excites us. As ‘builders’ we are comfortable with ambiguity and motivated by the challenge to rapidly grow the office. We are easily bored with the status quo and are constantly looking for ways to innovate.

Application Process

If you are interested in joining Master of Code, please attach your cover letter with a resume and any URLs or documents showcasing previous relevant work. This can include user journey maps, UX flows, or copywriting samples. If you have a point of view on AI-powered solutions, feel free to share with the team!

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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